My friend stayed here for one night and was charged for 5 nights on her credit card! The front desk person dropped the ball and did not follow proper procedure in checking her out of her hotel room. When my friend realized she was being charged for 5 nights instead of 1, she called the hotel and spoke to the... More

Do not stay at this hotel, I wish I would've slept in my truck than stay at this hotel. The lobby was somewhat clean, when I got to my room, it was a stale stench of smoke, keep in mind I stayed in a non smoking room. The carpet was disgusting, everything about this place was nasty.i maid was smoking... More

I stayed here...about 3 years ago. At the time it was acceptable. NOT NOW! The room was dirty and stinky. :O( I called around to other hotels and left this one...ASAP. Could not even bring myself to stay there one night. Yucky! More

I would not recommend this hotel to anyone. The people who work there are very rude. I had to ask several times for someone to plung the toilet and was told I had to do it myself because there was no maintence person on site. I was told not to put toilet tissue in the toilet but there was not... More

I stayed here during Mexico's labor day long weekend and it seemed that all McAllen hotels were occupied... until finally we asked at another Comfort Inn and they kindly take us here. I am used to the Holiday Inn because they gave a nice discount so honestly I was a little disappointed at first because of the rates and because... More

We had a terrible experience in this hotel. rates are high compare to the service. Bathroom was nasty. Very poor management. Manager were not friendly, More

The worst check-in experience & largely due to a manager who wasn't even on the premises, & failed to exercise any professionalism, respect, or any customer service skills. He left the hotel to 1 employee to handle the check-in, take care of problems, answer calls, etc. - and she was not able to think on her feet, which can be... More

I have now stayed at this hotel twice. I forgot just how big the bathtub is! It is large enough to bath a horse! (Well, not quite that big, but you get the idea) I stayed in room 219, a suite, and the size of the room is enormous! Almost unnecessarily big. The hotel breakfast is nice, not too fancy,... More

We arrived late in the evening, tired after driving down from San Antonio. Check-in was fine. When we walked into the room we noticed a smell that we couldn't quite figure out. After a while, we realized it was some sort of carpet deodorizer which was so strong that my husband's sinuses clogged up & we could both taste the... More