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Holiday Inn Express Hotel & Suites Galveston West - Seawall

2.5 of 5
8628 Seawall Blvd, Galveston, Galveston Island, TX 77554
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Holiday Inn Express Hotel & Suites Galveston West - Seawall
Ranked #25 of 45 hotels in Galveston
3.0 of 5 stars 70 Reviews
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70 reviews from our community

What travellers say about this hotel
  • Next morning(8)
  • Very nice(5)
  • Continental breakfast(4)
  • Hot tub(4)
Traveller rating
    18
    22
    15
    6
    9
Only show reviews for Family (26) | Couples (26) | Business (5)
Date Rating
cyncov
Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 24 May 2012 NEW

I first stayed at this hotel when it was only 3 days old and of course it was top notch then. Its still in good shape however we stayed in a suite (two queen beds w/ sleeper sofa). These rooms are above the entrance and face the ocean and our exterior door had a gap approx. 1/4" (it was missing... More

Was this review helpful? Yes
Houston, Texas
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed 22 May 2012

I booked the room several months in advance and I booked one of the suites with a balcony and ocean view. I requested the highest floor available whatever the cost. We checked in at 4pm on the dot. The first room I was given was on the 2nd floor just above the lobby. I wasn't happy with this room or... More

Was this review helpful? Yes
Willis Gandhi, Manager at Holiday Inn Express Hotel & Suites Galveston West - Seawall, responded to this review
23 May 2012

Thank you for your feed back in regards to your stay at our hotel. I want to apologize for the unacceptable customer service at the front desk. We want our guest to have a pleasant and professional experience when interacting with our staff. I hope you will stay with us in the future. Your comments will help us improve our... More

Katy, Texas
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 8 May 2012
4
people found this review helpful

This location capitalizes on the Beach theory and overcharges for lackluster service. A single room cost $269.00 for 2 adults. When I mentioned priority club they were not interested in making sure I got my points. I was told I would be able to get a room with a view..guess I should have verified what the view was. Be ready... More

Was this review helpful? Yes
Willis Gandhi, General Manager at Holiday Inn Express Hotel & Suites Galveston West - Seawall, responded to this review
16 May 2012

Thank for for your comments. I want to apologize for your experience at the front desk. I will look into the priorty points for you. We want to make sure you recieve your membereship benefits. Our goal is for you to have a relaxing and comfortable stay.I hope you will give us another chance when you return to Galveston. Please... More

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Fairview Heights IL
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 May 2012

We had reservations here for several months which our rooms (2) were even close to each other which we asked for. They told us the place was full and their parking lot was not full of cars so don't know where everyone parked. Next morning we had booked shuttle service to the pier for our cruise! We waited well over... More

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Willis Gandhi, General Manager at Holiday Inn Express Hotel & Suites Galveston West - Seawall, responded to this review
16 May 2012

Thank you for your review. We apologize for your experience with the shuttle service. I have reviewed your comments with the driver and the guest service staff. We want our guest to have a pleasant stay. Thank you for staying with us. I hope you will return to our hotel for any future stays. Sincerely, Jacqueline Minardii Hotel Sales More

Little Elm, Texas
2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 1 May 2012
4
people found this review helpful

We booked one night at Holiday Inn Express for one night. We reserved a "suite" for 2 adults and 4 children. We initially were told that we would have 1 king bed, 1 pull out and get a roll away bed. When we got there, they told us that they gave away all the roll aways out. (This was after... More

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Willis Gandhi, Director of Sales at Holiday Inn Express Hotel & Suites Galveston West - Seawall, responded to this review
8 May 2012

Thank you for your comments. I apologize for the inconvenience you and your family experienced. The king suite room that you reserved does not accommodate a roll away bed. This should have been discussed at check-in. We always want to provide comfortable and friendly accommodations. We hope that you give us a chance in the future to show you how... More

Willis, Texas
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 May 2012
2
people found this review helpful

The good: Hotel was very clean, room was clean, ammenities were good, breakfast was good. Comfortable beds. The bad: Rooms do not look quite like they did in the pictures online. Wifi did not work the entire time we were there, we (as well as 2 other guests at the hotel) complained to service desk more than once but problem... More

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Willis Gandhi, Director of Sales at Holiday Inn Express Hotel & Suites Galveston West - Seawall, responded to this review
8 May 2012

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry you received service which was unacceptable. We do our very best to accommodate early arrivals. We hope that you give us a chance in the future to show you how great our hotel is. Sincerely, Jacqueline Minardi... More

Brownsdale, Minnesota
Contributor
17 reviews 17 reviews
Reviews in 13 cities Reviews in 13 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 26 April 2012

All rooms have a small balcony with two chairs and a small table so you can look at the gulf. You just have to cross the street to get to the beach. The Seawall street is busy though, so it is good to go down the road a bit to a stop light. Otherwise it is like playing Frogger. You... More

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Sherman, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 23 April 2012

We have stayed here before in October. The location is perfect to spend the evening before a cruise. You can walk along the seawall, there are several nice restaurants nearby, etc. The hotel is clean, comfortable and offers shuttle service to the cruise ports. More

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Phillipsburg, Kansas
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 2 April 2012
4
people found this review helpful

We stayed there one night on March 24th 2012. When we walked into the room it smelled very moldy. We tried to get another room but they did not have any available and just got a quick sorry. Needless to say we stayed out of the room as much as possable. Leaving the room in the morning my wife noticed... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Galveston West - Seawall, responded to this review
3 May 2012

Dear Joe K, Thank you for taking the time to convey your comments regarding your recent experience with us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. We have sent you a private message to obtain additional details about your experience. Regards, Brenda J. IHGCare More

Deton, tx
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 28 March 2012

I really have kind of a mixed review. I always expect the Holiday Inn Express chain to be very good. I checked in pretty late in the afternoon and the desk clerks were very nice. My room wasn't ready, so they upgraded me to one of their suites. The room was nice and clean and the view of the Gulf... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Galveston West - Seawall, responded to this review
28 April 2012

Dear Tcs6, Thank your for bringing this to our attention. We take comments such as these very seriously and would like to follow up with you. I have sent you a private message with detailed information. I look forward to hearing back from you very soon. Katie J IHGCare More

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Additional Information about Holiday Inn Express Hotel & Suites Galveston West - Seawall

8628 Seawall Blvd, Galveston, Galveston Island, TX 77554
Price range (per night):* RM361 - 997

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Holiday Inn Express Hotel & Suites Galveston West - Seawall
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