Check in was horrible, i reserved 3 rooms, one for myself, one for my mom and the other for my brother. Each paid for their room and they still charged me for theres because they checked them in as walk ins instead of from the rooms I had already reserved....a monther later, i'm still trying to get the issues resolved....
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Location was very convenient - close to airport and easy to find. The breakfast included was simple but had a good choice of self serve foods. The room was quite big for the price. It was a good choice for us.
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The hotel was fine -large, spacious room, comfprtable bed, very top quality interior decor, microwave and storage cabinet in the room -which was very convenient, very clean room -everythihing worked fine -except that the TV had limited channel options -so for instance, it didn't have Bravo :).
Staff were adequate -professional about their business but didn't go out of their...
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First, we were put into a room with stains all over the comforters and trash on the floor. We were given attitude about it then put into another room with hair all over the bathroom. We were too tired to do anything about it. The last straw however was being woke up at 7am by housekeeping! All these doors were...
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Dear PhotogKristin,
Thank you for taking the time out of your busy schedule to give us your feedback. We apologize for the experience you had with both the housekeeping and the front desk. We have re-trained both the housekeeping and the front desk on the issues that you had at our property. Furthermore, if you ever have any problems at...
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Nice hotel just where I needed it! Heading out of Bush airport this hotel was perfect. Good value, great placement, shuttle to the airport.
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Dear Jean858:
So pleased to hear of your positive experience with us at the Comfort Suites Houston Bush Airport. We look forward to your return with open arms. Your comments were warming and well received by the team.
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I stayed here for one night.
Goodness:
Room was clean & spacious.
Free shuttle to the airport, leaves every 30min.
Comfortable bed.
Need improvements:
The AC was making so much noise, felt like i was on the plane. Their Sunday breakfast doesnt open until 7am...a disadvantage for those whose flights are as early as 6am. Wifi didnt work in the...
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Dear imflyingwithoutwings,
Thank you for taking the time out of your busy schedule to give us your feedback. We apologize for the experience you had at the hotel. We have upgraded the internet and all the old a/c's this month and you should be seeing a substantial improvement. Furthermore, if you ever have any problems at our hotel, please let...
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Pros:
Room clean (but I did go over it with clorox wipes and spray for bedding)
WiFi worked but slow
Microwave clean worked
Breakfast (Fresh Fruit, waffles, yogurt, danishes, cereal, toast,instant oatmeal etc.)
Good water pressure in shower
AC excellent
we received a brand new flat screen TV as did all the rooms I believe
Customer Service A+
Cons I...
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Dear Laina1219:
Thank you for your gracious comments about your experience at Comfort Suites Houston Bush Airport. Your remarks about the hospitality you received has been shared with our team members and is an inspiration to them. We promise to do our best to replicate the service you received the next time your travel brings you back to our property.
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5 night stay that started out ok and went downhill from there, after travel into town and worn out sleep was all that mattered, but a noisy inside air unit defeated that possibilty.
Rooms operate off of a "Green" policy that requires your key to be in a holder on the wall for lights/ HVAC to operate, so room was...
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This meets the requirements of a comfortable, clean, quiet place to sleep near the airport - if thats what you want you shouldn't have any problems. More than that it depends on what you want. No restaurant on site for example. But in the immediate vicinity there is Subway or equivalent so you won't starve (unlike some places I've been...
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First off I am an elite diamond member with choice hotels. I get many perks just for the title alone so I typically stay with Comfort Inn, Quality Inn, Clarion Inn, etc... I've stayed at fantastic bargains and some real stinkers but this hotel is somewhere in the middle of those two extremes. I reserved one of the King whirlpool...
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