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All 437 Houston hotels

Residence Inn Houston Westchase

3.0 of 5
9965 Westheimer @ Elmside, Houston, TX 77042 (Westchase)
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Residence Inn Houston Westchase
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Ranked #194 of 437 hotels in Houston
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19 reviews from our community

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Traveller rating
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Date Rating
Madison, Wisconsin
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 13 June 2013 NEW

Since their renovation, I have stayed here twice. Both were very positive experiences. The fence around the parking area adds a greater sense of security and is easy to enter/exit. The changes in the dining area improve the appearance. When maintenance items need to be addressed (e.g., torn netting behind the basketball goal), management responds immediately. Staff is consistently courteous... More

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RIWestchase, General Manager at Residence Inn Houston Westchase, responded to this review
17 June 2013

Thank you very much for taking the time to share your experience. We thank you very much for staying with us and look forward to your next visit with us the next time you are in Houston! Jayson Mtichell General Manager More

Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 10 March 2013

I stayed here last year before the renovation and had a horrible experience that made me reconsider whether I should change my hotel chain of choice. Management responded and did a full renovation and upon returning, I can positively say that this is now one of the better appointed hotels in the area. I am very happy with the staff... More

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See 2 more reviews by AndyKennison for Houston
RIWestchase, General Manager at Residence Inn Houston Westchase, responded to this review
12 March 2013

Thank you very much for taking the time to post this response and for staying with us again. It is always great to hear that the enhancements we have been making are well received by our guests. Thank you very much for staying with us and we look forward to your next visit with us. Jayson Mitchell, General Manager More

Singapore, Singapore
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed 5 February 2013

I was on a business trip in Houston for 2 weeks, and stayed at the Residence Inn Houston Westchase. The room was sufficiently furnished with a kitchen, living area, and study table, and the hotel staff were always alert to my questions. The gym is a little small but decently equipped. I did not get to try to the pool... More

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RIWestchase, General Manager at Residence Inn Houston Westchase, responded to this review
7 February 2013

Thank you very much for taking the time to post this review. It is great to hear that you were able to take advantage of our daily complimentary breakfast and our complimentary evening socials Monday through Thursday nights. We hope the next time your travels bring you to Houston you will be able to relax with a swim in the... More

Seattle, WA
Top Contributor
96 reviews 96 reviews
95 hotel reviews
Reviews in 72 cities Reviews in 72 cities
71 helpful votes 71 helpful votes
3 of 5 stars Reviewed 22 August 2012

I stayed here for nearly 3 weeks for work and found the staff to be very friendly and helpful - Anna at the front desk in particular. Some were not as skilled / experienced, but everyone was very friendly and willing to assist. The rooms are a bit dated and there were signs everywhere announcing the renovation, but I would... More

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RIWestchase, General Manager at Residence Inn Houston Westchase, responded to this review
30 August 2012

Thank you very much for taking the time to provide us with this very valuable feedback. It is always great when we can recgonize an associate such as Anna for taking care of our guests! We have just completed our renovations which greatly improved our gatehouse and all of our guest rooms. We will be looking forward to your return... More

Mandeville, Louisiana
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed 8 August 2012

My family and a friends family stayed here a week ago for a week. I read the reviews and was very skeptical of staying here. VERY skeptical. Well Needless to say we had a fantastic experience. The hotel is being renovated and we stayed in a suie that was not. BUT it was clean and comfortable. The front desk gave... More

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RIWestchase, General Manager at Residence Inn Houston Westchase, responded to this review
10 August 2012

Thank you very much for taking the time to provide us with this great feedback. We are always working to continue to improve our hotel and our service and it is great to be able to share wonderful experiences such as yours with our team. Jayson Mitchell General Manager More

Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 9 June 2012 via mobile

I read below someone had called this hotel "not a good example of the brand". I wish I had read that before I booked here because that describes this hotel to a T. The one bedroom "suite" is actually a studio, though it's large, it's misrepresented. Just like the tennis court- which is a laughable tenth of the size of... More

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RIWestchase, General Manager at Residence Inn Houston Westchase, responded to this review
11 June 2012

We are very sorry that your stay was not the experience you expected from a Residence Inn. We will be completely renovating the entire hotel from June 18th through August and we are confident the end result will be a huge improvement. We greatly appreciate you taking the time to provide this valuable feedback and hope if your travels bring... More

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London, United Kingdom
Senior Contributor
41 reviews 41 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed 29 May 2012

In fairness, I should begin by noting that there IS, in fact, a sign on the check-in desk promising that the entire property will be renovated over the next few months...that does not, however, excuse poor housekeeping in one of the most dismal and depressing hotels I've stayed in for some time! Even the poor lizard decomposing on the back... More

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RIWestchase, General Manager at Residence Inn Houston Westchase, responded to this review
4 June 2012

Thank you for taking the time to share your feedback. We value all feedback and appreciate that you have brought your experience to our attention. We are very sorry that your stay with us was well below your expectations and we will definitely share your experience with our staff to ensure we continue to improve our housekeeping services. If your... More

Salt Lake City, Utah
1 review
5 of 5 stars Reviewed 15 May 2012

Great service. The house cleaners were very attentive. The front desk was always there to address any problem. The swimming pool was relaxing and therapeutic. We had a great stay and look forward to our return.

Was this review helpful? Yes
RIWestchase, General Manager at Residence Inn Houston Westchase, responded to this review
4 June 2012

Thank you very much for taking the time to share your experience. We are looking forward to your next visit! Jayson Mitchell General Manager More

yorkshire
Contributor
17 reviews 17 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 21 April 2011

Good sized clean room. Somewhat tired equipment. Great breakfast. Good location. Friendly staff. Handy Supermarket next door. DIY Laundry. Very efficient Chambermaids. Shame about the quality of American TV, but you can't have everything !! Slamming doors and wooden floors a bit of a distraction.

Was this review helpful? Yes 1
Atlanta, Georgia
Top Contributor
170 reviews 170 reviews
61 hotel reviews
Reviews in 73 cities Reviews in 73 cities
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed 26 February 2011

Good location and close to restaurants with a nice breakfast but the hotel needs updating. The rooms and kitchen are in need of repair and new appliances.

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See 5 more reviews by PeachBelle8288 for Houston
RIWestchase, General Manager at Residence Inn Houston Westchase, responded to this review
4 June 2012

Thank you very much for staying with us in 2011 and for your feedback. We have been in the planning stages for quite some time now and will be renovating the entire hotel during the 2012 summer. We anticipate our renovations to be completed by the end of August 2012. If your travels bring you back to Houston we hope... More

 
 
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Additional Information about Residence Inn Houston Westchase

Also Known As:
Residence Inn Houston
Houston Residence Inn
Address: 9965 Westheimer @ Elmside, Houston, TX 77042
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Houston > Westchase
Amenities:
Business Centre Fitness Centre Free Breakfast Free Parking Kitchenette Pets Allowed Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #194 of 437 hotels in Houston
Price range (per night): RM432 - 1,021
Hotel Class:3 star (3*)
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