I stayed here last year before the renovation and had a horrible experience that made me reconsider whether I should change my hotel chain of choice. Management responded and did a full renovation and upon returning, I can positively say that this is now one of the better appointed hotels in the area. I am very happy with the staff... More

I was on a business trip in Houston for 2 weeks, and stayed at the Residence Inn Houston Westchase. The room was sufficiently furnished with a kitchen, living area, and study table, and the hotel staff were always alert to my questions. The gym is a little small but decently equipped. I did not get to try to the pool... More

I stayed here for nearly 3 weeks for work and found the staff to be very friendly and helpful - Anna at the front desk in particular. Some were not as skilled / experienced, but everyone was very friendly and willing to assist. The rooms are a bit dated and there were signs everywhere announcing the renovation, but I would... More

My family and a friends family stayed here a week ago for a week. I read the reviews and was very skeptical of staying here. VERY skeptical. Well Needless to say we had a fantastic experience. The hotel is being renovated and we stayed in a suie that was not. BUT it was clean and comfortable. The front desk gave... More

I read below someone had called this hotel "not a good example of the brand". I wish I had read that before I booked here because that describes this hotel to a T. The one bedroom "suite" is actually a studio, though it's large, it's misrepresented. Just like the tennis court- which is a laughable tenth of the size of... More

In fairness, I should begin by noting that there IS, in fact, a sign on the check-in desk promising that the entire property will be renovated over the next few months...that does not, however, excuse poor housekeeping in one of the most dismal and depressing hotels I've stayed in for some time! Even the poor lizard decomposing on the back... More

Great service. The house cleaners were very attentive. The front desk was always there to address any problem. The swimming pool was relaxing and therapeutic. We had a great stay and look forward to our return.

Good sized clean room. Somewhat tired equipment. Great breakfast. Good location. Friendly staff. Handy Supermarket next door. DIY Laundry. Very efficient Chambermaids. Shame about the quality of American TV, but you can't have everything !! Slamming doors and wooden floors a bit of a distraction.

Good location and close to restaurants with a nice breakfast but the hotel needs updating. The rooms and kitchen are in need of repair and new appliances.