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Holiday Inn Houston Northwest Willowbrook

3.0 of 5
18818 Tomball Parkway, State Highway 249, Houston, TX 77070
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Holiday Inn Houston Northwest Willowbrook
Ranked #121 of 437 hotels in Houston
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26 reviews from our community

    Trip type
Traveller rating
    11
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Date Rating
1 review
4 of 5 stars Reviewed 29 March 2013 via mobile

The hotel was great. It was clean, didn't smell like smoke, facilities were well taken care of and the staff was very polite. Would've rated all 5 stars except maybe the price if I wouldn't have had the experience I had. If you want to read my rant, feel free. Let me preface this by saying, the hotel states very... More

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Midlothian, Texas
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 23 January 2013

Most important: Clean and up-to-date rooms, plesant service, secure parking area. Breakfast was decent, they had bacon, eggs and sausage in addition to the typical contenintal items. Dinner tip: If you don't feel like going out for dinner or whatever... There is a Kroger about 1 mile north on the highway that has an in-house sushi chef. Brought it back... More

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General Manager h, General Manager at Holiday Inn Houston Northwest Willowbrook, responded to this review
25 January 2013

DevilDog77, Thank you for staying with us, and thanks for the feedback! We're gald you enjoyed your stay. We're also glad to know your review about Kroger and their sushi! I hope that you'll be able to stay with us again the next time you're in town...take care...Chris More

Weatherford, Oklahoma
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 9 December 2012 via mobile

Great location, super friendly and professional staff, and rooms were very comfortable. I've stayed in the past, and always get the same great service here. I would defiantly recommend this property if your traveling to this area (Tomball, Willowbrook Mall, anywhere near 1960 and 249).

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General Manager h, General Manager at Holiday Inn Houston Northwest Willowbrook, responded to this review
25 January 2013

Michael B., Thanks for the review! We appreciate the time you took to recommend our hotel. I have taken your review and shared it with our staff at our meeting today - they are also grateful! Looking forward to seeing you the next time you're in town! Chris Ball General Manager More

San Antonio
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 5 November 2012

What a super spot to stop! The staff is incredible -- efficient, professional, friendly, knowledgeable. The lobby and cafe area are clean, comfortable and attractive. The rooms are spacious, very clean, and the pillow top mattress like sleeping on a cloud. All this, and just minutes away from restaurants down Grant Ave., or hop on the tollway for a peaceful... More

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General Manager h, General Manager at Holiday Inn Houston Northwest Willowbrook, responded to this review
6 November 2012

NormaMorris, Thanks so much for your positive comments! We appreciate you taking the time to share with everyone how great your stay was...Win! Win! Come see us again! Chris Ball General Manager More

lake charles, la. 70607
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 November 2012 via mobile

Excellent rooms combiner to hospital we were having surgery!! Gave us a first floor room to accompany our next day surgery. Only drawback was the breakfast, not so good! Staff was friendly and helpful. Would stay here again.

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General Manager h, General Manager at Holiday Inn Houston Northwest Willowbrook, responded to this review
6 November 2012

harold c, So glad that you stayed with us...and we hope that your appointment at the hospital was a successful one! I appreciate all comments, and have shared them with our staff - namely our Food and Beverage Manager - so that we can ensure that we're putting forth our best effort in all areas! We hope you come stay... More

Palestine, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 8 October 2012 via mobile

I stayed once at this location and did not visit again for another month. I was so impressed when I walked in and they greeted me by name. Ever since then it is the only place I will stay when in Houston, even if it is a 30matter mile drive to where I will be conducting business. I never plan... More

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General Manager h, General Manager at Holiday Inn Houston Northwest Willowbrook, responded to this review
6 November 2012

Marvin, Thanks so much for sharing your comments with us. Having grown up visiting my Grandpau, who lived in Palestine, he taught me that taking care of people is just the way it's supposed to be done. With that as my foundation, I've shared that with the staff and they are living examples of what he taught me. Although you're... More

Rockford, Illinois
Top Contributor
89 reviews 89 reviews
60 hotel reviews
Reviews in 65 cities Reviews in 65 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 13 August 2012

I checked in on Wednesday evening and stayed until the following Tuesday. This hotel is clean, odor free, and the staff is knowledgable and helpful. Large room had refrigerator and microwave. This was a comfortable place to spend several days. Also conveniently located, lots of shopping, movie theaters and restaurants nearby. On the Friday night there was a very loud... More

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See 2 more reviews by wrktravelr for Houston
Cancun
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 25 June 2012

I have to travel frequently to Houston for work, and have stayed at a the Holiday Inn express a few times. Have also used a couple of other similar chains in the same NW Houston area. We decided to pay a little extra and stay at regular Holiday Inn rather than an express. One the Hotel is feeling a little... More

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IHGCare, Guest Relations Manager at Holiday Inn Houston Northwest Willowbrook, responded to this review
1 August 2012

Dear Carina M, Thank you so much for your review regarding your experience. We greatly appreciate you taking the time to bring this matter to our attention and apologize for any inconvenience the hotel staff may have caused. We will follow up with the staff to ensure that similar incidents won't happen again. I'm sorry your stay was negatively affected... More

Rotterdam, The Netherlands
Contributor
20 reviews 20 reviews
20 hotel reviews
Reviews in 18 cities Reviews in 18 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 24 June 2012

I stayed in this hotel for 2 nights in the beginning of June. Hotel: The hotel is large and was all the proper facilities for a business traveller. The first day I arrived late at the hotel (around 22:30) and the kitchen had just closed. I had not eaten yet and the person at the frontdesk was very helpful with... More

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Lafayette, Louisiana, United States
Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 23 June 2012

EVERYONE there trys to make sure your stay is pleasant. My wife and I stayed due to business, and for breakfast she wanted to have a dish of cottage cheese (something that was not on the menu). The manager of the restaurant quickly came to the table and offered ANYTHING on the menu at his cost, and apologized for not... More

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See 2 more reviews by provenb4 for Houston
 
 
 
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Additional Information about Holiday Inn Houston Northwest Willowbrook

Also Known As:
Holiday Inn Houston Northwest Willowbrook Hotel Houston
Holiday Inn Houston Northwest Willowbrook Hotel
Holiday Inn Houston
Address: 18818 Tomball Parkway, State Highway 249, Houston, TX 77070
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Business Centre Fitness Centre Free Breakfast Pets Allowed Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#106 Business Hotels in Houston
Price range (per night): RM326 - 553
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Welcome to Holiday Inn Houston Northwest-Willowbrook hotel! We are proud to be a smoke-free facility. Located in the Technology Corridor of Houston, minutes from Hewlett Packard and only 20 miles from downtown Houston and George Brown Convention Center, the Holiday Inn Houston hotel offers superb location with exceptional service. We invite you to experience our 155 newly remodeled guestrooms and suites, offering one of the best accommodations in Houston. Essentials for business travelers include a business center, complimentary high-speed Internet access, fitness center, full-service restaurant, & Priority Club Rewards Program. We re also minutes from International businesses, restaurants, and entertainment venues, including several shopping options. Indulge in all-day shopping at Willowbrook and the Galleria Mall. An active day at Aerodome Ice Skating rink and great entertainment at Sam Houston Horse Track is the perfect local venue. Take a trip to space by visiting NASA Space Center or simply relax in Galveston, TX. A visit to the space city is not complete until you catch an Astros game at Minute Maid Park, a Texans game at Reliant Park, a Rockets or Aeros game at the Toyota Center. We re also just 18 miles from George Bush Intercontinental Airport and 30 miles from William Hobby Airport. We re sure you will agree that the Holiday Inn Houston Northwest-Willowbrookhotel is one of the best hotels around Houston. ... more   less 
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