Thank you for taking the time to write a review of your stay. I am sorry to hear you encountered issues during your stay with the remote control, the microwave catching on fire and not being offered to move rooms. I apologize for all the issues and will be addressing them with management. Please let us make it up to... More

Thank you for taking the time to write a review of your stay. I am truly sorry that you encountered an issue at checkout with the front desk person not honoring the promotional discount offered. Please forward me your information so that I may look into this and get it taken care of at gmartinez@extendedstay.com. Once again I apologize and... More

Thank you for taking the time to write a great review of your stay. I am glad to hear that our staff was nice and wanted to accommodate your requests, that the hotel was close to eateries and shops. Sorry to hear that the always smelled of strange food. We are looking into the issues that you mentioned about the... More

Thank you for taking the time out of your busy schedule to write a review about your stay. I am glad that you like our location with easy access to 59, Greenway Plaza and the Galleria. I am sorry that you lost some groceries your first week with us and to hear that you had issues getting a hold of... More

I received a copy of your great review. I am glad that the accommodations exceeded your expectations and that Chelsea was more than helpful in finding you a last minute reservation. Thank you for choosing ExtendedStay America Galleria-Westheimer and hope to see you soon! More

I received a copy of your review, thank you for taking the time to write it. I am excited that your stay during the All-Star weekend was nice and that Chelsea was polite, helpful and professional. Thank you for staying with us and we look forward to seeing you in the near future! More

Thank you for taking the time to write a review of your stay. I am glad that you enjoyed your six day stay with us. Its' great that you found our kitchen facilities handy for reheating your meals and that you found our beds comfortable and you got a good nights sleep during your stay. I am excited that you... More

Thank you for taking the time to write a review of your stay. I am excited that we were your home for more than a week and that the staff was very friendly and professional and that they even booked a room for you at another one of our locations when they did not have availability. Thank you for choosing... More

Thank you for writing a review of your stay. I am glad that even though we do provide you with all the comforts of a kitchen and you didn't use, it was available to you should you have needed it. We pride ourselves in providing a clean and comfortable room along with the excellent customer service as provided by our... More