Front desk staff: Nice. Breakfast: Good. Bathroom: Large and well lit. Room, corridors, lobby, front desk: Poorly lit, which gives the hotel a cheap, old, depressing look. The room itself was comfortable and large. Maybe the dark-colored walls make it look darker. The carpet in the corridors was stained and old. I'm not sure what it is about the lighting...
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Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future....
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I've stayed here several times even though it really isn't in the best neighborhood. The location suits my needs for a quick getaway to Houston, though. Until my most recent stay, everything had been fine. Never great. Never awful. Pretty much what you would expect from a mid-priced chain motel.
However, on my last (and I do mean LAST) stay,...
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On behalf of the entire staff of the Best Western Heritage Inn, We would like to thank you for staying with us. Please accept our apologies for the hot water in the Jacuzzi room you experienced. Also, thank you for your comments; you have helped us take this situation from occurring again in future for better service.
Once again, please...
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we had bought our room off of hotwire & was afraid of the price but when we arrived it was very clean & smelled clean, the staff went out of their way to accomadate us. The breakfast could have been better, but we were just passing through going to California to work, so it took care of our needs, it...
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Thank you for taking the time to write nice compliments. I will be passing on your comments to our staff to continue their efforts.
We appreciate you staying at Best Western Heritage Inn and hope next time you are in Houston will stay with us again. We look forward to your return.
Sincerely,
Management Team
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Everything about this hotel was nice. Breakfast, pool, large clean rooms, gated parking. It was billed as near downtown. It is not. It is right by the I-10 freeway east of downtown by 8 miles. The neighborhood is a little questionable by sight but nothing happened so I would say the hotel is safe. Very reasonable price.
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Thank you for taking the time to tell us of your satisfaction with our accommodations and service during your stay at Best Western Heritage Inn.
We appreciate you staying at our Hotel and hope next time you are in Houston will stay with us again. We look forward to serving you.
Sincerely,
Management Team
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My identity hasn't been stolen (yet), but they scanned my DL, and may have read the barcode on it as well as my CC. Enough digital info to wreak havoc. The clerk initially denied scanning my DL. Haven't seen the same clerk twice, morning or evening, for 3 1/2 days, but they all have the same behaviour; feign friendliness until...
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Thank you for your comments concerning your stay at the Best Western Heritage Inn. I appreciate your taking the time to write and hope you will accept my apologies for any inconvenience your experienced. I understand your concern about ID theft and securing your personal data, but Best Western International and Best Western Heritage Inn is fully compliance with the...
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The room was clean although when we opened the dresser drawer someone elses socks were in it. The a/c worked well and the room was quiet. The elevator has a strong smell of deoderant in it but the room didnt. The bed was comfortable and the bathroom was clean and had enough towels.The pool was nice and clean (outdoor). The...
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Dear Guest,
Thank you for choosing BEST WESTERN Heritage Inn for your recent stay in our area.
Thank you for taking the time to give us a review, it is greatly appreciated. Upon receipt of your review, the following action was taken:
• The staff members received our commendation for the good work they are doing.
I hope that the...
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1st - this place is really hard to find! Can't use GPS system, and took forever to find it right on Mapquest. And it's really hard to explain how the freeway/frontage road system works if you don't live there. (It's one way on each side and you have to U-turn and backtrack for a mile while evading the freeway on...
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Dear Guest,
Thank you for choosing BEST WESTERN Heritage Inn for your recent stay in our area. Thank you for saying that you found our staff to be very friendly and helpful. I would have expected nothing less of them, but it is always nice to hear. I am also glad that you found the rooms to be comfortable.
Thank...
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Upon arrival, it was just another best western. below average hotel, but a good price. I was there for 10 nights, and will never see the inside of this hotel again. The staff treated or group as children, and this infuriated several of us. After a few nights we had a vehicle get broken into, but they would only explain...
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Dear Guest,
Thank you for choosing BEST WESTERN Heritage Inn for your recent stay in our area.
Thank you for taking the time to give us a review, it is greatly appreciated. Upon receipt of your review, the following steps were taken:
• The staff members received additional training concerning the courteous, respectful manner in which they are to treat...
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We arrived after 5 hours of driving, and we were very exhausted. For the life of us we couldn't find this hotel, we spent 2 hours just trying to find it. My boyfriend almost had a mental breakdown.
Checked in just fine, our room was on the first floor and had a jacuzzi. Upon entering the room it looked a...
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Second time in two years staying here and would recommend it. I booked online and got a good rate but arrived one day earlier than booked and the reception were very good and gave a decent rate even just walking in off the street.
Staff were very helpful, room was spacious and clean, free Wi-Fi, free parking, good choice at...
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79 Reviews
