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Sheraton Houston West

3.5 of 5
11191 Clay Road, Houston, TX 77041
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Sheraton Houston West
Ranked #143 of 437 hotels in Houston
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66 reviews from our community

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Traveller rating
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    24
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Date Rating
Delphos, Ohio
Top Contributor
73 reviews 73 reviews
12 hotel reviews
Reviews in 23 cities Reviews in 23 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 20 May 2013 NEW

If you are SpG member be sure to let them know - you might get upgraded. The standard King was wonderful. If you tell the desk when you arrive, they will be happy to put a microfrig in your room at no additional cost (please tip the person that brings it). The pool is outdoor and so is the hot... More

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Fountain Valley, California
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 13 May 2013

The Sheraton should be the standard for all hotels- quality service and ultra chic. Each guest room was decorated in a sophisticated and elegant manner with architectural details that were very appealing to the eyes. And while the purpose of our stay was to sleep hours upon hours on a large comfy bed, the bathroom really caught my attention. The... More

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GA,
Senior Contributor
43 reviews 43 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed 10 May 2013

The picture and face of the hotel are decieving. Its is really old and worn down. Carpets are filthy and hallways smell. Rooms are not worth the price. Bathrooms are a thing of the past. This is a really old hotel. Just has fancy lights on the roof.

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Yakima
Top Contributor
70 reviews 70 reviews
58 hotel reviews
Reviews in 51 cities Reviews in 51 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 7 May 2013

Wow, I had a great stay at this property for two evenings. Thursday night and Friday night. I loved my room. I had a bunch of work to do and the way the desk was large and set-up worked perfectly for me. Looking out the window ... spacious ... I was very productive. I was set up for the Sheraton... More

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Austin, TX
Top Contributor
50 reviews 50 reviews
26 hotel reviews
Reviews in 23 cities Reviews in 23 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 3 May 2013

This hotel was hopping on the weekend when a big basketball game was in town. We were traveling for a business event. The hotel looks like the pictures. The king bed rooms are very small but well appointed. The bed was truly comfortable. This is one of the new Sheratons that smells clean and is open and spacious in the... More

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See 5 more reviews by living&learnin for Houston
Sheraton3107-GM, General Manager at Sheraton Houston West, responded to this review
6 May 2013

Living&learnin, Thank you for your gracious review. Our team members focus on making our guests feel valued and welcomed. Please join us in the future, should your journey's bring you back to Houston. More

Bogota, Colombia
Senior Contributor
35 reviews 35 reviews
26 hotel reviews
Reviews in 22 cities Reviews in 22 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 5 April 2013

The hotel is conveniently situated in the middle of a business area. Infrastructure is nice and staff is very amiable. I liked the rooms; they are cozy, clean and very neat – although I did not understand why there wasn’t a minibar on the room and specially why there isn’t room service on Friday and Saturday nights? Well I don’t... More

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Sheraton3107-GM, Manager at Sheraton Houston West, responded to this review
3 May 2013

Thank you JulianVgs for sharing your comments. We take pride in the services that we offer, and I apologize for not meeting your expectations for room service and the minibar. We do have refrigerators available upon request to be delivered to your room for your convenience. Room service is available on Friday and Saturday, I am sorry for the miscommunication.... More

Odessa WA
Contributor
19 reviews 19 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 April 2013 via mobile

Seemed a little pricey for what we got. Nice restaurants around, coffee is room is excellent. Great showers- hotel is great just thought the price was a little high -overall no complaints. Front desk accommodated us well. We were a very large group. Shuttle runs 24/7 to the airport

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Sheraton3107-GM, Manager at Sheraton Houston West, responded to this review
3 May 2013

Good Day BarglofWedding, Thank you for sharing your feedback. I am happy to hear your group was able to connect and enjoy our hotel. I will pass on the accolades to our front desk staff for meeting your expectations. Please join us again, should your travels bring you to Houston. More

Tyler, Texas
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 21 February 2013

Booked this hotel thru Priceline for $115.00 per night for a 2 night stay. Arrived at 11pm. (Info: Both me and my girlfriend are caucasian). Hanging around the front entrance were 5-6 Gangsta/Pimp/Drug dealer-looking types, and they made it very uncomfortable for us to walk thru/around them.No bellmen around. No Luggage carts available; front desk employees said "Guess people have... More

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Fourpointsgm, General Manager at Sheraton Houston West, responded to this review
25 February 2013

Hello Robert; thank you for taking the time out of your busy schedule to share with me your most recent experience. I sincerely do apologize that we did not have any bell carts available when you checked in and that your first impression of the property was not a positive one. The city of Houston hosted the NBA ALL STAR... More

Senior Contributor
36 reviews 36 reviews
17 hotel reviews
Reviews in 19 cities Reviews in 19 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 4 February 2013

Hotel infra structure is great, rooms are big, clean and have everything you need. Besides that, hotel becomes a bad choice due to the service. Front desk personell untrained, you have to pay everything in advance and they kept calling my room as if I would leave the hotel without paying. Once they even called my room at 11 pm,... More

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See 5 more reviews by Pgrabowsky for Houston
Fourpointsgm, General Manager at Sheraton Houston West, responded to this review
15 February 2013

Greetings – and thank you for your review! We are, of course, always pleased to hear that our guests enjoy our hotel. I was very concerned to hear that you had an issue at the front desk, and I will be sharing this with our front office staff to ensure that this does not happen again in the future. Again,... More

Massachusetts
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 23 January 2013

I stayed here for business. The hotel is your standard hotel. My room was a decent size, nice bathroom with counter space for toiletries. The staff were great - accomodated my request for a nightlight and even though we checked in after 11 pm, were able to place me far away from the elevators because I am a light sleeper.... More

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Fourpointsgm, General Manager at Sheraton Houston West, responded to this review
15 February 2013

Hello; thanks for the feedback about the hotel, we truly do appreciate the comments we receive. I was pleased to read that your overall stay was an enjoyable one and hope that we'll see you again during your next trip to the Houston Area. Perhaps on your next visit you can take advantage of our complimentary shuttle, which will take... More

 
 
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Additional Information about Sheraton Houston West

Also Known As:
Sheraton Houston West Hotel
Sheraton Houston West Hotel Houston
Address: 11191 Clay Road, Houston, TX 77041
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Business Centre Fitness Centre Free High-Speed Internet Free Parking Pets Allowed Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #143 of 437 hotels in Houston
Price range (per night): RM290 - 804
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Conveniently located on Clay Road, just east of Sam Houston Beltway (8), and between Katy Freeway (I-10) and the Northwest Freeway (290). ... more   less 
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Sheraton Houston West
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