Located beside of Willowbrook Mall and close to others major retailers like Walmart, Target, and others... A lot of restaurants just located within 5 minutes driving time.
Staff are helpful and hotel was maintained in a good manner.
Value for money for staying here.
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My boyfriend and I stayed here recently on a two day trip to Houston for business. There was free parking at the hotel, but the lot was very small, especially considering that it was being shared with another hotel. The suite was large and comfortably appointed, though we found the bed to be rather uncomfortable. Front desk service was excellent,...
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Dear Marinerjess, Thank you for taking time to review your stay at our Homewood Suites by Hilton in Houston, Willowbrook Mall. We are happy that we've accomplished our main goal of providing excellent customer service to you. We will be addressing the issues you've had during this stay and hopefully next time you will see improvements. We are looking forward...
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I stayed here many many times back in 2007 when Chad was the manager. Mike took over as manager and the change was seamless, the same high standards, friendliness and attention to details as before.
I can't remember the business managers name a lovely lady, friendly and so helpful when myself and my CEO stayed (thanks for the mug od...
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Dear Matt, Thank you for taking the time to write this wonderful review of your stay at our Homewood Suites by Hilton in Houston, Willowbrook Mall! Also, Thank you for being loyal to our hotel! We are very happy that we are able to keep up the same high standards of service that you've experienced in the past! We would...
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This is your typical suburban hotel. Free parking is easy with 2-3 entrances from various points in the parking lot. The breakfast was also free and had an adequate assortment of continental items including a make your own waffle bar. The suite was nice with a door that closes between the living room and bedroom. The kitchen refridgerator was a...
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Dear DPBonfire,
Thank you for taking the time to post comments about your stay with us at the Willowbrook Homewood Suites by Hilton! We are happy that you enjoyed our hotel and we would love to have you stay with us again! Please think of us when coming back to Houston.
Best Wishes,
Elena
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We were there with a soccer team for a tournament in Houston. We travel with sport teams alot and this hotel gave us the best service we have had. We were supplied with an ice chest full of water before every game. They were friendly and helpful.The rooms were large and clean. The staff went above and beyond with their...
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Dear Sherrinet,
Thank you for taking time to review your stay at our Homewood Suites by Hilton in Houston, Willow brook Mall! We are very happy that you enjoyed your stay and we are grateful for the nice comments! We are looking forward to your next stay with us!
Best Wishes,
Elena
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This hotel was a lot for $99 a night. Kitchenette, breakfast and very clean. Breakfast consisted of eggs, sausage, biscuits and gravy and the usual fare. I highly recommend this place.
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I have stayed here every week for the last 2 months. The service is outstanding.
Omar goes above and beyond to make sure your stay is perfect.
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Dear Rudy2011,
Thank you for taking the time to post a comment about your stay with us! We are so happy that you enjoyed it and we will make sure to recognize Omar's great performance. We are looking forward to having you here again!
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This has been the third time I have stayed here and have been impressed each time. The level of service is actually better than I receive at 5 star hotels, part of it is because they know your name and the level of service is uncompromised excellence.
Monday - Thursday evening they have the managers reception which is in essence...
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Reviewed 18 June 2009
Dear Vballguy63,
Thank you for taking time to review your stay at our Homewood Suites by Hilton in Houston. We are very happy that you enjoyed our hotel and we would love to have you stay with us again! Please think of us when coming back to Houston.
Best Wishes,
Elena
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My family of three stayed at the Homewood Suites Willowbrook for 2 nights in May 2011. The 1 bedroom king suite we had was spacious, clean, and updated. The complimentary breakfast in the morning far exceeded our expectations, as they had hot food each morning (and it was very good). The only issue I had was that both of our...
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Dear Tampa1029,
Thank you so much for your nice comments! Our team strives to deliver great service to each and every guest on daily basis. Our goal is also to make you feel as close to home as possible, while traveling on business or pleasure. We want to be "Your home away from home". And, Thanks to satisfied guests like...
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Having previously stayed at other Homewood Suites I had a good opinion of them. HS provides Breakfast and Dinner (the later Mon-Thur) and the food was usually pretty good.
This HS however must have been on a budget crunch. BF was fine, but who eats refined beans for breakfast in this country? At least they had the waffle maker out...
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Trilete,
Thank you for your feedback. We regret we were not able to provide you with the breakfast and dinner meals you expected. Our complimentary breakfast and welcome home reception are comprised of traditional food items, but may also include dishes that are enjoyed locally here in Houston. Unfortunately, we may have missed an opportunity to provide you a quality...
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