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Holiday Inn Express Houston-NW (Highway 290 and FM 1960)

2.5 of 5
12915 FM 1960 West, Houston, TX 77065
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Holiday Inn Express Houston-NW (Highway 290 and FM 1960)
Ranked #212 of 429 hotels in Houston
3.5 of 5 stars 17 Reviews
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17 reviews from our community

    Trip type
Traveller rating
    3
    7
    2
    2
    3
Date Rating
Singapore, Singapore
1 review
5 of 5 stars Reviewed 24 May 2012 NEW

3 nights on business travel. Hotel staff were very friendly and helpful (my first time in the area) in orienting me re places to eat and generally getting around. Hotel is very well located near the highway. More

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Wildwood, Missouri
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 22 May 2012 NEW

I am a consultant and travel heavily, many times staying at Holiday Inn Express and Hampton Inn locations. In several years, I have not found a group of girls working the front desk that are friendlier, more pleasant, and helpful than the girls at this hotel. I come back to this hotel because of them...they're wonderful. More

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Wausau, Wisconsin
1 review
5 of 5 stars Reviewed 12 May 2012

Traveling for business recently and stayed at this hotel with 3 other co-workers. I travel often and am particular about my hotels and how safe I feel and how "at home" I am made to feel on weeks at a time away from home. From the second we walked in the door the staff went above and so far beyond... More

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Austin, TX / Las Vegas, NV
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 16 March 2012

I was in town for just one night for a work conference with 15+ other people staying in the hotel. I was put on the first floor out of the 3 floors. Room: The room was good-sized. The typical fridge & mini-microwave on top, king size bed, desk with internet access etc. (The internet is only WiFi. I tried plugging... More

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David DeSimone, Guest Relations Manager at Holiday Inn Express Houston-NW (Highway 290 and FM 1960), responded to this review
11 May 2012

Thank you for taking time from your busy schedule to share your experiences while a guest in our hotel. Please accept our apologies for not catching the A/C situation in your room before arrival. I would like to report that A/C unit has been repaired. Your feedback is much appreciated and has been shared with the entire staff. We hope... More

Greenville, South Carolina
Contributor
20 reviews 20 reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 14 March 2012

I stayed here while I was temporarily in the area to do some work at the DWH airport. The hotel is fairly convenient to the DWH airport, and there are plenty of restaurants and shops in the area. Price was higher than what I expected from a Holiday Inn, but the room was clean and the clerk was friendly and... More

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David DeSimone, Guest Relations Manager at Holiday Inn Express Houston-NW (Highway 290 and FM 1960), responded to this review
11 May 2012

Thank you for taking time from your busy schedule to let us know how we are doing. Your comments are very important to us and I will be sharing them with the entire staff. We appreciate your business and look forward to serving you again next time you're in the Houston area. Best regards. More

Bossier City, Louisiana
1 review
4 of 5 stars Reviewed 19 January 2012

We were at the hotel for a cheer competition so it was very busy. Front desk was very friendly, the room was very spacious and clean. Continental breakfast was good - just wish they had some other juice besides Apple (orange juice dispenser was broken). Would definitely stay here again if ever back in the area. More

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David DeSimone, Guest Relations Manager at Holiday Inn Express Houston-NW (Highway 290 and FM 1960), responded to this review
11 May 2012

Thank you for your review and for choosing our hotel for your stay in Houston. You comments are very important to us and have been shared with the entire staff. I am glad to report that the apple juice situation was repaired shortly after it was reported. We hope to see you next your travels take you to Houston. More

Naples, FL
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 January 2012
1
person found this review helpful

This select service hotel is well situated within the NW corridor which is very residential and retail in nature as opposed to business "commercial". Good news: guest rooms have een nicely renovated, good colors (blues). Hotel is pet friendly and does have walking area for pets (not wonderful, but adequate and better than some). Now, the bad news: front desk... More

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David DeSimone, Guest Relations Manager at Holiday Inn Express Houston-NW (Highway 290 and FM 1960), responded to this review
11 May 2012

I want to first apologize for the unacceptable service you experienced at the front desk. Your comments are much appreciated and have been shared with the entire staff, especially Angie in housekeeping. I would also like to let you know that the employee you encountered at the desk is no longer employed here and the entire staff has been retrained.... More

Marysville, Michigan
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 31 December 2011
1
person found this review helpful

We are a family of 5 and the room had two queen size beds, which was perfect for us. The room was very nice, the bathroom is the best I've ever seen in a hotel - nice big mirror, enough for two to get ready. The pool area was great - it was heated and was kept very clean. The... More

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David DeSimone, Guest Relations Manager at Holiday Inn Express Houston-NW (Highway 290 and FM 1960), responded to this review
11 May 2012

Thank you for taking time to share your experiences while a guest at our hotel. Your kind comments are much appreciated and will be shared with the entire staff. We hope to see you again next time your travels take you to Houston. More

crockett, texas
Contributor
17 reviews 17 reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 6 December 2011
2
people found this review helpful

Very friendly front desk staff. Nice, clean, large room. Everything was very satisfactory during our stay, including the continental breakfast. More

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See 3 more reviews by travelhappy527 for Houston
Andrew Tavares, General Manager at Holiday Inn Express Houston-NW (Highway 290 and FM 1960), responded to this review
9 December 2011

Thank you for taking the time to submit a review. We appreciate your kind words and I have shared them with the entire staff. We are looking forward to having the opportunity to provide excellent service during your next trip to Houston. Andrew Tavares General Manager More

Houma
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 December 2011
1
person found this review helpful

My husband and I stayed for 5 nights here from Houma, La. We called in advance about a pet fee. We were told that it would only be $50 for the week. Well, we drive almost 6 hours only to get here and find out its $25 per day per pet!!!!! I have 2 chihuahuas. Its not like I can... More

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Additional Information about Holiday Inn Express Houston-NW (Highway 290 and FM 1960)

  • Holiday Inn Houston
Address: 12915 FM 1960 West, Houston, TX 77065
Price range (per night):* RM310 - 525

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Holiday Inn Express Houston-NW (Highway 290 and FM 1960)
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