Stayed here when all other BW's were sold out. Not a bad place to stay, here are my personal thoughts on this hotel. PROS: The staff is friendly, the hotel is very quiet. The bed seemed to be very comfortable, and over seemed to be a safe place to stay. CONS: Well, for starters, they had construction, so the recreation... More

This hotel was recommended by a colleague and is frequently used by my employer. I was traveling alone for a quick 1 day business trip. My 1st impression of the location was a bit weary; it was in a commercial area and gated. But when I walked in the lobby I immediately smelled a fresh clean smell that was so... More

First of all, if you google the address - it will send you to the wrong place. It's actually about 2.4 miles from where navigation took me. Exit Windfern/Fallbrook off Beltway 8 to get there. The breakfast area is very small. The pool area is decent. The rooms are refurbished with new furniture, but still have an older smell and... More

We stayed here again this year and I got a little preturbed at a small thing at check out. They charged us $1.50 a day for the safe...we didn't use the safe and to me that is a small rip off. Small but a rip off just the same. Probally will stay there again.

The staff was very friendly and helpful, and the facility was very clean. We were very pleased with our room. We plan to go back again soon.

I usually always stay here not so much because of the hotel but because of their hospitality. Nelli was always very friendly and helpful. It was disappointing to find out she is no longer there. The hotel itself is okay. Their breakfast could be better. Although, they are a very clean facility.

I was in town with my girlfriend visiting some friends and this place was very close to their home. The rooms were very clean and seemed very well kept but when you walk into the place, there is a very strong smell of indian food. During our check in, a man came to the front and started screaming at the... More

I made reservations online only to find out upon arrival that they had switched my room. I had reseved a King size bed with a jacuzzi only to arrive to a room with double bed with no jacuzzi. The carpet was terrible and it smelled musty inside, underneath the toilet seat was dirty and the towels shed cotton which got... More

I just returned from my stay at Best Western Sam Houston Inn & Suites. I have to say from the beginning of my booking experience to check-out it has been extremely smooth. I would like to thank Surrinder, Nelly, Dee, and their cleaning staff for excellent customer service. I booked a block of rooms for my daughter's softball team and... More