I stay at this hotel multiple times a year (haven't gone since new management) and this stay, by far, was the nicest. Ms. Elizabeth, the newest manager, is very courteous, friendly and has a five star personality. Before her, our stays were okay but had a few problems with staff as well as the old manager. The staff now, along... More

Room was hot and never cooled down in bedroom. Never got TV to work on either TV, but did get DVD player in bedroom to finally work. Girl at front desk offered to come to our room & help us, but she was by herself & very busy. Printer in business area was out of order with no sign, but... More

We visited during the New year holiday period in 2011-2012, to site-see and attend a Texans game (we used the free shuttle to the game provided by the hotel). The hotel may be a little far from Houston proper but its perfect for Medical center guests. A car would still be needed to get to Houston's many spread out tourist... More

We've been staying here for more than 2 weeks. They only have 2 washers, 2 dryers, which isn't really enough -- yet, one of the washers has been out of order for more than a week so far! Last week they were out of orange juice at their breakfast for more than 4 days. The front desk has a hard... More

Hotel was clean--staff was friendly. Accommadations were average, nothing fancy. The kitchen was stocked better than expected. The continental breakfast was average at best. Probably would not stay again because a little over priced. More

If I could show everyone a picture of me and my family jumping for joy, I would. This is a wonderful property. The staff, especially DeAunia, is the epitomy of helpful. When I asked questions, they knew the answers. The room was clean at check-in and cleaned properly throughout our stay. (THANK GOD-NO BUGS) The business center is open all... More

The staff is absolutely great, they are extremely friendly. They have shuttles to the airport and to the medical district. The pool is nice but there's no hot tub. You have to walk a little ways to the elevator. The rooms are also very nice as well. It's only downfall is it's location. If you are there for medical reasons... More

This was our first stay with the mainstay brand although I have stayed with other hotels in the Choice family of brands before. I booked this property due to the fact it was closer to the Amtrak station than my home and I did not want to miss my 5am train departure. It is a very clean property and has... More

checked in and asked for extra pillows, had to ask three times in a two hour period,finally asked where they were so i could get them myself,then they went. we were told that the rooms had balconys and queen beds, they had neither. we had two rooms paid for and the other couple had a family emergency and could not... More