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Courtyard by Marriott Houston Brookhollow

3.0 of 5
2504 North Loop West, Houston, TX 77092
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Courtyard by Marriott Houston Brookhollow
Ranked #290 of 437 hotels in Houston
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49 reviews from our community

    Trip type
Traveller rating
    6
    8
    19
    11
    5
Date Rating
Laurel, Mississippi
Senior Contributor
33 reviews 33 reviews
12 hotel reviews
Reviews in 20 cities Reviews in 20 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 11 May 2013 via mobile

The room was clean but lobby was more of a hangout for young singles not for families. A guest was given our room and walked in with his own key while we were in the room. Front desk apologized but i remained uncomfortable. They were quick to give me a fridge and microwave when I asked.

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See 2 more reviews by juliewith4kids for Houston
CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this review
14 May 2013

Thank you for taking the time to write a review and for your compliments on room cleanliness in our hotel. I do want to sincerely apologize about the issues you encountered. We have used your feedback to reemphasize our commitment and dedicated focus on guest safety and security so that these mistakes do not happen in the future. Again, thank... More

1 review
3 of 5 stars Reviewed 8 May 2013 via mobile

Staff is excellent and was very accomodative after 2 rooms smelled badly of smoke despite this being a noon smoking hotel. Desk chair worn and would lock in place. Tv cable had to be manipulated to get a signal. But all staff were fantastic at all times of day or night. Food good but is not a free breakfast. Internet... More

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CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this review
14 May 2013

We very much appreciate your taking the time to share your feedback, and your kind compliments for our staff. I do apologize some of our rooms smelled of smoke and furniture was looking a little worn. While the hotel is smoke free, we have revisited our training and procedures with treating rooms that guests have smoked in. We are excited... More

Boston
Top Contributor
54 reviews 54 reviews
14 hotel reviews
Reviews in 26 cities Reviews in 26 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 7 May 2013

An ordinary Courtyard (stayed here one other time on business about three years ago), but the staff was jumping out of their skin trying to be helpful and nice. A+ acknowledgement to the front desk clerks ... just because. After a long, long day on the road, when one doesn't have major business/social plans, a glass of wine, a lite... More

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Houston, Texas
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 7 May 2013 via mobile

Stayed at this location in the month of April 2013. My first impression or this hotel was horrible location, and old hotel. Well when you walk in to the lobby, everything is nice and modern, which was shocking. The front desk staff was nice and friendly, but put my friend and I in 1 king room, when we had called... More

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See 2 more reviews by nvy1blue for Houston
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
Reviews in 18 cities Reviews in 18 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 22 February 2013 via mobile

It's a standard Mariott and to be honest it's great place for business travelers as you need a clean and hospitable place to come back to !!! Breakfast is good and my only gripe is they charge you for your Starbucks coffee if your breakfast is included in your rate - bummer !!

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Washington DC, District of Columbia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed 22 February 2013

Stayed at this hotel from February 14-18. Front lobby is nice. Staff are courteous. Rooms are ok. Theres alot of construction going on around the hotel & the views from the hotel are not that great. I was in town for NBA All Star Weekend, The hotel hide alot of people staying that that were smoking marijuana and just being... More

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Atlanta, Georgia
Top Contributor
59 reviews 59 reviews
15 hotel reviews
Reviews in 27 cities Reviews in 27 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 19 February 2013

I stay in Marriott Courtyard hotels frequently. The lobby and restaurant are nice but that is where it ends. The rooms are dated. The bathroom is very tight- you have to keep the door closed to do take care of any business other than brush your teeth. It's so tight, the door almost hits the front of the toilet. I... More

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See 2 more reviews by shaw988 for Houston
CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this review
30 March 2013

Thank you for taking the time to complete a review of our hotel. We are happy to announce that a complete rooms renovation including all rooms and room furnishings will begin in May 2013. We are very excited to be able to offer our guests a beautiful new room and lobby. I appreciate your feedback on the alarm clock and... More

Jacksonville, FL
Senior Contributor
40 reviews 40 reviews
37 hotel reviews
Reviews in 27 cities Reviews in 27 cities
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed 2 February 2013

Stayed in this hotel one night as I was wanting to explore downtown Houston and it was close enough without being downtown. The room seemed a little outdated, however the front desk staff was very friendly and helpful about anything you needed. The pool looked nice even though it was too cold to use might be useful in the summer.... More

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See 4 more reviews by figment7 for Houston
CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this review
30 March 2013

GM Response: Thank you for taking the time to give us your feedback by completing your review. Our team members pride themselves on their friendly service, and are very honored to be recognized in your review. Our convenient location to Downtown Houston and our beautiful pool area are popular features of the hotel. With our warm Houston weather the pool... More

Boston, MA
Top Contributor
125 reviews 125 reviews
33 hotel reviews
Reviews in 40 cities Reviews in 40 cities
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed 28 December 2012

So, this hotel had a decent price and I tried to save a little money for my employer. Location is a little out of the way, and not much to eat around the area that wasn't fast food. I drove quite a way to find something, but came back to stay the night. Staff was nice, lobby is nice, but... More

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CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this review
30 March 2013

Thank you for taking the time to complete a review and especially for acknowledging our nice staff and recently updated lobby. We are happy to be able to announce that the rooms will begin renovations in May 2013, allowing us to offer a completely updated hotel to our guests. While the incident you describe in which tires were stolen from... More

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Jacksonville, Florida
1 review
2 of 5 stars Reviewed 12 November 2012

The only thing good about the hotel is the excellent customer service. The agent that greeted me was very helpful. I did arrive too early but they did get me a room earlier than the normal check in time. The bed was hard and the only way I could fall asleep was by taking sleeping pills. Also the tv didn't... More

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CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this review
30 March 2013

Thank you very much for your review and for acknowledging our excellent customer service. While things like construction cannot always be controlled, we pride ourselves on excellent customer service and taking care of our guests. I apologize for the experiences you had with the TV and noisy guests in rooms around yours. I have passed on your feedback to our... More

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Additional Information about Courtyard by Marriott Houston Brookhollow

Also Known As:
Courtyard By Marriott Houston Brookhollow Hotel
Courtyard By Marriott Houston Brookhollow Hotel Houston
Courtyard Houston
Houston Courtyard
Houston Marriott
Address: 2504 North Loop West, Houston, TX 77092
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #290 of 437 hotels in Houston
Price range (per night): RM311 - 593
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
The new state-of-the-art lobby at Courtyard by Marriott Houston Brookhollow provides flexibility and choices for our guests. We offer a new lobby with inviting spaces to work or relax in, complimentary Wi-Fi and easy access to the latest news, weather and airport conditions via our GoBoard, or individual media pods. Eating space meets meeting space at The Bistro - Eat. Drink. Connect; with a variety of fresh, made-to-order breakfast, dinner, and beverage selections, including 24-Hour Starbucks coffee and specialty beverages. Recharge in our Fitness Room and tropical outdoor pool & patio. The Business Center and The Market are available 24 hours. We are conveniently located to easily reach all Houston has to offer, including The Galleria and Downtown Houston. ... more   less 
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