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Doubletree Hotel Houston Downtown

3.5 of 5
400 Dallas Street, Houston, TX 77002-4777 (Downtown)
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Doubletree Hotel Houston Downtown
Ranked #159 of 437 hotels in Houston
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193 reviews from our community

Traveller rating
    50
    77
    39
    16
    11
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Families
16
 
Couples
39
 
Solo
29
 
Business
87
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Minneapolis
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
Reviews in 18 cities Reviews in 18 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 17 May 2013 NEW

We were in town for a convention, so naturally, the place was packed almost every night we were there. We had a top floor room that was quiet and clean. The bar area was open and inviting - service was very good. We ate at the restaurant one night and the food was excellent, even if the decor was somewhat... More

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Toya B, Manager at Doubletree Hotel Houston Downtown, responded to this review
19 May 2013

Thank you for sharing your recent experience with us. I will share your feedback with my team as well. Please keep us in mind on your next visit to Houston Downtown! More

Leesville, United States
1 review
5 of 5 stars Reviewed 15 May 2013 NEW

Excellent service. The staff at the hotel restaurant went out of their way to provide outstanding service, and making us feel at home. The food was pricey but the quality of the service more than made up for the price.

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Review collected in partnership with DoubleTree by Hilton

Glasgow
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 15 May 2013 NEW

I enjoyed my stay at this hotel. Nice rooms, fast elevators. Nice bar area. Restaurant is very much that of a business hotel though - lacks any kind of evening atmosphere but the food was very good all round. The service by all staff in the hotel is exceptional also! Two things would stop me staying here in the future... More

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See 4 more reviews by jswp39 for Houston
Toya B, Manager at Doubletree Hotel Houston Downtown, responded to this review
17 May 2013

Thank you for taking the time to share your recent experience with us. I translated your response and glad to hear there was nothing bad to talk about! See you on your return visit to Houston. More

Dallas
2 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 14 May 2013 via mobile

Checked in and was told there were no king beds available. In the room, I checked Internet and called 800 number and was assured king rooms were available. While I took business call, my wife went and spoke to manager named Girardo, who proceeded berate and accost her. It is amazing that in 2013, Hilton would employ such an offensive... More

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Toya B, Manager at Doubletree Hotel Houston Downtown, responded to this review
17 May 2013

Thank you for sharing your recent experience with us. I assure you this is not norm. I apologize for the very unfortunate experience that you had at our hotel. Our guests’ health and safety is extremely important to us and we focus a great deal of our time and attention on them. We work closely with a professional pest control... More

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3 of 5 stars Reviewed 11 May 2013

I visited Houston during the recent OTC. Trip arranged a relatively short notice and hotel rooms were at a premium. Managed to get a room at the DoubleTree at very high rates. Hotel is looking a bit tired and dated now and could do with a bit of a makeover. Restaurant is very average. The staff are the saving grace... More

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Review collected in partnership with DoubleTree by Hilton

Toya B, Manager at Doubletree Hotel Houston Downtown, responded to this review
15 May 2013

Thank you for sharing your recent experience with us during the OTC Convention. I will share your feedback on the decor and restaurant with the hotel managers. Also, your kind words to our team. More

Brooklyn, New York, United States
1 review
2 of 5 stars Reviewed 10 May 2013

I stayed here one night in the middle of the week for a business trip. I'll start by saying the room was nice enough. It wasn't the swankiest hotel, but clean and comfortable. Now for the bad part: The walls were SO thin that I could hear EVERYTHING going on in the room next door to me. MY headboard was... More

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Dallas, United States
1 review
3 of 5 stars Reviewed 7 May 2013

Expensive for what you get. Internet connectivity sucks and be prepared to wait at least 10 minutes for a taxi. Most of the staff appears to be foreign, with limited english capabilities. Food in restaurant is relatively expensive and very bland. Breakfast is also on the low side of average. Rooms are clean, but nothing special.

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Review collected in partnership with DoubleTree by Hilton

Toya B, Manager at Doubletree Hotel Houston Downtown, responded to this review
15 May 2013

Thank you for sharing your recent experience with us. What type of device were you using to connect to the internet? We are logging all guest variances to communicate to AT&T the variance issues. My email address is: toya.berry@hilton.com if you choose to share the additional feedback. During city wide conventions, it maybe a little longer wait time for taxi... More

Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed 4 May 2013 via mobile

I've stayed at this hotel a number of times and its very reliable. Service, cleanliness, restaurant everything is very nice. Generally priced well but this trip the gouged me due to a city wide hotel sell out :-( One other complaint, coffe in room and in restaurant was terrible. Wolfgang Puck food good maybe but his coffee needs some work.

Was this review helpful? Yes
Toya B, Manager at Doubletree Hotel Houston Downtown, responded to this review
15 May 2013

Thank you for sharing your recent experience with us. I will also share your feedback on the Wolfgang Puck coffee with our Director of Housekeeping. It is a DoubleTree Brand chosen product but feedback will assist from our guest if their is an taste issue. More

Norwich, United Kingdom
Contributor
14 reviews 14 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 27 April 2013

I prebooked this hotel as it was near to the airport, so not far for me to drive after a flight from the UK ! Reasonably priced hotel for its location - right in downtown Houston. Initially i thought that the parking was expensive (i accept that you have to pay to parkin cities) but when i arrived the lady... More

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Toya B, Manager at Doubletree Hotel Houston Downtown, responded to this review
3 May 2013

Thank you for sharing your recent experience with us! Currently, our WiFi is complimentary in our Hotel Lobby and Business Center. Also, if you are a Diamond or Gold HHonors VIP Member, you can use your account information to recieve complimentary WiFi services at any Hilton Hotel. Thank you More

Manchester, New Hampshire
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 19 April 2013

First thing to note that the service was fantastic. We were put in one of their nicer king rooms and we were very happy. The location is good and the hotel is modern. We ordered food from the downstairs restaurant and it was satisfactory. Very nice experience overall.

Was this review helpful? Yes
Toya B, Manager at Doubletree Hotel Houston Downtown, responded to this review
22 April 2013

Thank you for sharing your recent experience with us! Please visit us when you return to Downtown Houston in the future! More

 
 
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Additional Information about Doubletree Hotel Houston Downtown

Also Known As:
Doubletree Houston
Houston Doubletree
Address: 400 Dallas Street, Houston, TX 77002-4777
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Houston > Downtown
Amenities:
Bar/Lounge Business Centre Fitness Centre Pets Allowed Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #159 of 437 hotels in Houston
Price range (per night): RM341 - 1,045
Hotel Class:3.5 star (3.5*)
Reservation Options:
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