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All 437 Houston hotels

DoubleTree Suites by Hilton Houston by the Galleria

3.5 of 5
5353 Westheimer Road, Houston, TX 77056-5474
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DoubleTree Suites by Hilton Houston by the Galleria
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62%
Ranked #183 of 437 hotels in Houston
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223 reviews from our community

Traveller rating
    60
    71
    50
    26
    16
See reviews for
Families
48
 
Couples
23
 
Solo
19
 
Business
95
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
1 review
5 of 5 stars Reviewed 14 June 2013 NEW via mobile

We Stayed here for a conference, and had a great experience! Staff was very helpful and accommodating. Always helpful with any request. Rooms were clean as well as facility. We loved our housekeeper. Would definitely stay here again! Highly recommend, especially if you're traveling with kids. Oh and those cookies are awesome! ;-)

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kele a, Front Office Manager at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review
17 June 2013

Good evening, On behalf of the staff, I would like to thank you for your terrifc comments on the hotel, and the amzing experience you enountered whilst here a few days ago. We look forward to welcoming you back! With the very best regards, More

Houston, United States
1 review
4 of 5 stars Reviewed 12 June 2013 NEW

I always stay at this hotel when visiting Houston, good value for money and location is very good. Sheets and towels are good quality and I sleep very well in this hotel. Hotel stuff is courteous and helpful, breakfast is good with variety of fruits offered. The suite has small but fully functional kitchen, it was very important for me... More

Review collected in partnership with DoubleTree by Hilton

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kele a, Front Office Manager at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review
13 June 2013

Good afternoon, We are very glad that you had a wonderful time in the hotel and look forward to having you back with us. Thank you for your patronage, and do keep us in mind for you for your future travels. Cordially, K Agi More

Webster, United States
1 review
3 of 5 stars Reviewed 11 June 2013

Enjoy staying here, great area, housekeeping is always lacking, could be a little cleaner it they want to maintain a good image. Calls themselves guest suites, but the amenities of a suite are sorely lacking. Great front desk staff!

Review collected in partnership with DoubleTree by Hilton

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kele a, Front Office Manager at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review
12 June 2013

Dear Staphanie, Thank you so much for taking the time to provide us with a positive review of your stay. We are excited to hear you loved the service provided by the Team at the Front Office but disappointed to hear of the challenge you experienced with the cleaning staff. We work hard to provide a memorable moment in time... More

Houston, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 10 June 2013

No one like to travel well most don't I was in Houston for a conference and stayed at the Double Tree by Hilton and had a great stay the hotel staff there were all as helpful as anyone could ask my room was clean and quite the conference room was nice. The pool I used every night was Great i... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
kele a, Front Office Manager at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review
12 June 2013

June 12, 2013 Thank you for your kind review of our property. I was also pleased to hear that you enjoyed your stay. We work hard to provide a comfortable experience for all our guests, and when it is recognized, it means a lot to us. We look forward to having you back as our guest. More

Houston, TX
Senior Contributor
45 reviews 45 reviews
20 hotel reviews
Reviews in 20 cities Reviews in 20 cities
140 helpful votes 140 helpful votes
4 of 5 stars Reviewed 9 June 2013

The doubletree suites were surprisingly nicer than I had anticipated after reading the reviews. Maybe it's because we has a suite but our room and stay with great. Valet/Parking: the valet attendants were very nice and quick to get my car. There is also a self parking option which is a good too since the garage is very close. Check-in:... More

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See 7 more reviews by AimeeinTX for Houston
kele a, Front Office Manager at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review
12 June 2013

Thank you so much for providing a detailed, wonderful review of our property, and your stay with us. We work hard to provide the kind of experience you describe in your review, and when it is recognized, it means a lot to us. We look forward to the opportunity to host you again. Sincerely, More

Lagos, Nigeria
1 review
3 of 5 stars Reviewed 9 June 2013

The hotel is above average in terms of the room layout, services and staff hospitality. I was especially impressed by the ready-to-help demeanour of the front desk personnel. There are however several areas where improvements could be made. These have been highlighted earlier.

Review collected in partnership with DoubleTree by Hilton

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kele a, Front Office Manager at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review
17 June 2013

Dear Adedotun, Thank you for your kind comments. I am glad you noticed the size and layout of our rooms, and especially the ready-to-help demeanour of the front desk personnel. We pride ourselves on exceptional customer service. I am glad you are back home safely in Lagos, and hope we can be of service the next time you are back... More

2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed 4 June 2013 via mobile

Okay visit. Damp musty smell in bathroom and bedroom. In room coffee is terrible. Kitchenette dirty and dated. Front desk people were nice. Will go somewhere else on Westheimer on next business trip. There were stains on the bed end sheet.

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kele a, Front Office Manager at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review
7 June 2013

The Doubletree Suites by the Galleria is currently undergoing a multimillion dollar renovation. As a result, upgrades to both the hotel guest rooms, and public areas will continue for several more weeks. Please accept our sincerest apologies for the inconveniences experienced during your visit. We have made a note of them, and have corrected the issues. Thank you, once again,... More

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1 of 5 stars Reviewed 4 June 2013

Horrible experience due to this hotel being remodeled. We should have been warned before hand and not walk into a situation we could not get out of with such short notice. They should not have sold this room in such condition! Very disappointed.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
kele a, Front Office Manager at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review
12 June 2013

Thank you very much for the review of our property. We are currently undergoing a multi million dollar renovation of our rooms, swimming pool area, and our public space. I was disappointed to hear you had a less than wonderful stay. We work hard to provide a comfortable experience for all of our guests, and welcome the chance to speak... More

1 review
1 of 5 stars Reviewed 2 June 2013 via mobile

My fiance surprised me with a trip to this hotel on Saturday, knowing that it is my favorite. It is always clean, the suites are AMAZING in that they are so large and the views from the balcony are beautiful. The staff has always been nice when we arrived/checked out. However this stay was quite possible the worst of my... More

Was this review helpful? Yes
kele a, Front Office Manager at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review
17 June 2013

June 16, 2013 We appreciate you sharing feedback from your recent stay. We are really disappointed to know you did not have as great a stay as you have in the past due to the restrictions placed on guests exiting and entering the hotel when we had the helicopter replacing HVAC equipment on the roof. The wild winds, and sudden... More

Belton, Texas, United States
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 June 2013

This was a great hotel, so close to many wonderful things. From high end restaurants to Gallaria shopping, we loved our stay. The icing on the cake was the warm cookies and M&M surprises for our children. We will definitely stay here again!

Was this review helpful? Yes
kele a, Front Office Manager at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review
12 June 2013

Good evening from the Lone Star State! Thank you very much for the review of our property. We are glad you had the chance to enjoy the hotel, it's many amenities, as well as all the Galleria area has to offer, including the world class Galleria Mall. We look forward to having you back, and thank you for your continued... More

 
 
 
 
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Additional Information about DoubleTree Suites by Hilton Houston by the Galleria

Also Known As:
Doubletree Suites By Hilton Houston By The Galleria Hotel
Doubletree Suites By Hilton Houston By The Galleria Hotel Houston
Doubletree Hotel Houston
Doubletree Houston
Address: 5353 Westheimer Road, Houston, TX 77056-5474
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar/Lounge Business Centre Fitness Centre Kitchenette Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #183 of 437 hotels in Houston
Price range (per night): RM352 - 795
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
The DoubleTree Suites by Hilton Houston by the Galleria welcomes you to Houston, Texas. Our elegant hotel offers travelers unmatched comfort and service in our premiere, full-service, luxury Houston hotel. We are located in the heart of the thriving Uptown/Galleria area, famous for world-class shopping, dining, and entertainment. We are less than a block from the landmark Galleria Mall, featuring over 350 upscale shopping and dining outlets for your entertainment and shopping pleasure. Guests at our Houston hotel can enjoy our spacious, residential-style recently renovated suites, our sparkling swimming pool for fun and relaxation, and our convenient location to many of Houston’s most exciting attractions. We are also minutes away from the Central Business District, and Hobby Airport and George Bush Intercontinental Airport are only a short drive away. In addition to a fantastic location and legendary DoubleTree service, our Houston hotel features beautifully designed, spacious Suites and Deluxe Rooms, and a wide variety of available hotel services. Relax with all the comforts of home, and enjoy must-have amenities like a full kitchen, dining area, sitting area, and wireless high-speed Internet access. ... more   less 
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