As I wished I would've read many of these reviews prior to my trip to Houston last month, I wouldn't have been as shocked and utterly disgusted by what awaited me at the Holiday Inn near the Galleria. I admitt that I have a high expectation when it comes to hotels and customer service - - I have an extensive... More

This hotel is in desperate need of a refurbish. Looks as if they recently did major renovations to the lobby area and did absolutely nothing to the rooms. At check in we noticed a few unsavory characters hanging around, loitering, whether they were guest of the hotel or not, I don’t really know. Parking at this hotel can be very... More

Thought I got a deal from expedia for flight+lodging+car - was checked into a dirty room behind the hotel building - THE TOILET BOWL WAS UNFLUSHED and it was disgusting!!! It was almost 5:00 am when I reported it to the front desk staff after almost 20-hour flight; was told that the hotel was sold out and he was unable... More

We stayed here on a weekend, while attending a nearby conference. The pictures on the website are very misleading. The front of the hotel looks great, the lobby is decent, the front desk staff is very friendly. The problem comes when you check in and they send you off to BFE. See, the nice part of the hotel is a... More

I got a great deal at this hotel through Priceline.com and I was extremely pleased. It was only rated 2.5 stars but it was comparable to hotels with 4 star ratings (from Priceline - not that they were really 4 stars). Hotel was clean, updated, and staff was pleasant enough. Free parking and free Wi-Fi was good and they have... More

I stayed at the hotel with my wife and four youngish kids. We stayed from 12/21 to 12/29. we pricelined a great value as we needed two rooms for our large family. We asked for rooms on the backside of the prop away from the very busy West Loop. It is congested traffic around the hotel. The staff was friendly... More

The location is great, only a few blocks away from the Galleria mall. It has everything a regular holiday inn does, but in this case the room smelled like public restroom, one of the towels had attached a long hair (disgusting) and the staff during the night was not very helpful. You can stay in a better hotel for about... More

Just the usual sort of Holiday Inn. My room was clean and spacious. There was no info in the room about the hotel or local services. The room facing front can be a bit noisy with the traffic. More

Rooms are clean, the staff is very helpful. They often have groups staying that would normally scare me off but they seem to keep them in another area. The restaurant has great food and the bar is subdued not wild like some. Many great places to eat in the immediate area as well. More