I stayed at this hotel from Sunday April 29, 2012 until May 3rd. I really enjoyed the exercise room and the pool. Both areas were clean and well-equipped. The frequent and free shuttle rides to the airport were a great convenience for me. My room was pleasant and quiet. I found the bathrooms to be just fine, I am not...
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The brightness of the lights in my room are so dim it is extremely frustrating to work.
The room is a bit tired, but it's spacious and the check-in staff were wonderful. I also found a coffee stain on one of my pillow cases when I checked in.... that creeps me out a bit.
I can overlook the coffee stain...
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First of all, thank you for your candid feedback from your recent stay with us. We apologize that we did not meet expectations and will work with our housekeeping team to ensure our standards of cleanliness and comfort are consistently met. I understand the condition of the lighting was of concern; we are currently looking for guest reviews to incorporate...
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Not bag not great. You get to listen to the guy hacking in the Room next to you all night. Bathroom way too small need to close the door to move around
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Thank you for your comments, we appreciate guest feedback.
Each of the physical items you mentioned will soon be addressed as our property is about to begin a major renovation.
All guestrooms as well as our commercial facility will be redone and brand new.
Aside from the physical we do hope that our service and staff lived up to expectations....
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I've stayed in this hotel a couple different times and I'm always surprised how poor it is given the Hilton brand. The lobby area is nice but very cramped. The rest of the hotel is in very poor condition. Carpet looks like it was installed in the 1980's. The rooms wer also very disappointing. The doors to the hallway are...
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We are sorry that you were dissatisfied with the current condition of our hotel.
All of the shortcomings you mentioned in your review regarding guest rooms, hallways, carpet, will be changed very soon. We are currently planning a major renovation of all areas of our hotel to begin in stages this summer.
We are very much looking forward to welcoming...
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Stayed here recently on business. The property is conveniently located to the Houston Hobby Airport. My first impression was that the hotel is a bit dated but the staff were extremely professional.
Tip on the parking - it's a bit crowded between the hotel and the street with plenty of parking to the west. There is a entrance to the...
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Close to Hobby if that is your aim. Large rooms with great beds. Bathroom is so small that you have to close the door to use toilet. Strange since the rest of the room is spacious. Large desk and nice TV.
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Thank you for your great comments regarding our guestroom size and the comfort of our beds.
Your feedback is very important and we appreciate knowing what our guest's like and what they would like to see changed.
With regard to our bathrooms, we are currently planning to renovate our guestrooms and guest bathrooms. The condition you mentioned in the guest...
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spacious, clean, great view, ... if i had a negative it would be, the bathroom was tiny, you couldn't get in the shower without closing the door and to close the door you had to fit between the sink and the toilet
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I would have given this hotel 4 stars, even though it's pretty dated and the bathroom was miniscule. The room was clean and the bed was comfortable. But they shut off the water in the hotel at 9 am when we stayed there. No notice. Just shut it off. No shower, no water for brushing teeth, no running toilets.
I...
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Thank you again for expressing your frustration over the water problem we experienced during your stay.
We do apologize for the inconvenience and that our desk stay seemed nonchalant. We will certainly addess your comments with the staff.
Your feedback is most important to us, and we would appreciate the opportunity to redeem ourselves in the future.
Sincerely,
Helen Bonsall...
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I've stayed at this Hilton property for way too many years. First off, it is old. They have attempted to re-do the rooms and in a small way they are upgraded---they are still old. The bathrooms are 1970's and small. That said, the hotel is what it is. It is very handy to the Hobby airport. The staff is ALWAYS...
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Thank you for referring to us as "Old Faithful", we love the fact that you feel you can depend on us for great service.
With regard to your comments about the guestroom and guestroom bath conditon, we have great news!
Our property will under go major renovations beginning as soon as this summer which will turn our old rooms and...
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By my title I mean it is a hotel that is in desperate need of some renovations which I understand from other posts is scheduled. My room is clean, spacious (except for the bathroom) however nothing special. The front desk staff is EXTREMELY kind and pleasant. Everyone greets you as you come and go and while you are being helped...
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Thank you for your wonderful comments regarding our "extremely kind and pleasant staff", and the fact that you found our guestrooms clean and spacious.
We appreciate honest comments regarding our facility and honestly we are aware that the property is in need of some changes. We are very pleased to let you know that those changes are due to begin...
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125 Reviews
1,315 Reviews
