We have stayed at this hotel on many other occasions while overnighting in Houston. While this has been our go to hotel next time will see us go to another hotel. Yes they are in the process of upgrading the rooms but how do you upgrade attitudes?
We originally were assigned a room that was dark and dingy. We went...
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Dear VancouverRod,
Thank you for your feedback about your recent stay with us at DoubleTree by Hilton™ Hotel Houston Intercontinental Airport. We are very sorry that you were disappointed with the cleanliness of your guest room. We try to be very vigilant in this area because we know how important it is for our guests. Based upon your review, we...
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We stayed here one night after a flight cancellation and despite arriving very late we had a very warm welcome. Our room was good, clean spacious and everything worked-Air Con was noisy but we were too tired to care but would easily disturb me being a light sleeper. Shuttle wasn't operating on arrival due our late arrival but was friendly...
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KPEngland,
Thank you for taking the time to comment on your recent stay. I am glad the staff took good care of you and you made the early shuttle. I have spoken with my housekeeping and engineering teams and we will make sure we are checking the A/C units in the rooms so our guests will not be disturbed by...
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My experience was very quick, as I used this hotel to be close to airport for early departure.
As a Diamond, I felt that the room was very clean, and comfortable.
I would use this hotel again.....
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KarenF,
Thank you for your comments regarding your recent stay with us. As a valued Diamond Member I was pleased to see you enjoyed your brief stay. We hope to see you again soon.
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We had arranged for an after hours dinner and drinks for 35 people. The staff went above and beyond to create the right ambiance. Even down to the last detail; they even used the corporate color in the decoration. The food was outstanding and the service impeccable. Pedro and staff went out of their way to make sure everything was...
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Regina R,
I am so glad to hear you had a successful event with us. I have shared your comments regarding the food and service to my team. Pedro is a great asset and I am confident our guests will always have a great experience with him in charge of your event. We hope to see you again soon.
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My company contracts with this hotel and I have been a guest (off and on) for many years. In the last several months, I've been a frequent guest. The plumbing in the hotel is old and in need of repair. The toilets do not flush adequately on the higher floors. Elevators are a problem. There are only four guest elevators...
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Thank you for writing a review about your recent stay at DoubleTree by Hilton™ Houston Intercontinental Airport. We are very sorry you were unhappy with our guestrooms and property. We are taking active measures to improve areas you mentioned, from housekeeping to maintenance such as the air conditioning units and plumbing. We did have elevators out of service while they...
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2 nd year our conference was held here. Extremely loud party in room next to our ballroom. Upper management choose to ignore complaints. Several of our attendees checked out and went elsewhere. 90+ room nights gets you ignored. Staff extremely friendly and helpful. Kudos to Pedro and Roana for all their help.
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A little older property but very nice rooms. We were there for a special occasion and they had champagne for us.
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Karyn_D680,
Thank you for choosing our hotel for your special occasion. I am pleased to hear you enjoyed your stay. We appreciate your business and hope to see you soon.
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My experience with the Houston Doubletree hotel is more than a casual business, the staff treats me like an extended family. They are all professional and provide a service that I LOVE. Thanks and continue to be Great. - Carl Busby
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Having a night at the airport usually just is needed when flying out early. If in Houston and need to stay near the airport, I would recommend this place. Easy access, friendly staff at the reception and for the airport shuttle. Great.
If the room would have had a little nicer view, it would be perfect, but this didn't matter...
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Convenient location, right next to IAH. Nice rooms (standard hotel room), really good breakfast buffet, great pool area. My only complaint is that there were no sheets on the bed to use as a blanket... just a sheet that covered the mattress.
Delicious cookies too.
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