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Crowne Plaza Houston Downtown

3.5 of 5
1700 Smith Street, Houston, TX 77002 (Downtown)
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Crowne Plaza Houston Downtown
Ranked #66 of 437 hotels in Houston
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182 reviews from our community

    Trip type
Traveller rating
    71
    62
    22
    14
    13
Date Rating
Bury, United Kingdom
Top Contributor
52 reviews 52 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 23 May 2013 NEW

Stayed here for 2 nights in may 2013 on a touring holiday.Excellent hotel with pleasent staff and fab rooms.This hotel has a rooftop pool and jacuzzi very nice while your sat in it and can see the skyline of houston!It has a corridor that runs across the busy road of smith street,good place to take photos.Good location with bars and... More

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See 4 more reviews by lizzie l for Houston
Cambridge
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 18 May 2013 NEW

Had a good one night stay in the Crowne Plaza, Houston Downtown. Was easy to get to from the airport with Super Shuttle. Very courteous staff on arrival, was given a nice room which was very spacious, large TV. Was quiet too. As a Priority Club Gold Holder I was given a nice welcome box of snacks which was brought... More

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Jerry L, Guest Relations Manager at Crowne Plaza Houston Downtown, responded to this review
20 May 2013

It is good to hear that you were able to take advantage of the Super Shuttle service. It is usually around 60%of the price of a taxi and is a good choice for guests traveling to the airport by themselves. We appreciate your loyalty to our hotel and we are glad that you enjoyed the extra amenities placed in your... More

Hope Island, Australia
Top Contributor
82 reviews 82 reviews
61 hotel reviews
Reviews in 64 cities Reviews in 64 cities
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed 15 May 2013

Great location in the centre of Houston. Within waking distance of most things. Staff were very helpful & friendly. Rooms were large & comfortable. Hired a car through concierge which was great value & their parking staff were superb.

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Jerry L, Guest Relations Manager at Crowne Plaza Houston Downtown, responded to this review
20 May 2013

We appreciate you taking the time to give us feedback. It is great to hear that you had a great experience with us! We are located at Smith & Pease, which is walkng distance to most attractions in the downtown area including the George R Brown convention center, Minute Maid Park, Toyota Center, and Midtown. Our concierge and valet are... More

Dublin
Senior Contributor
31 reviews 31 reviews
18 hotel reviews
Reviews in 17 cities Reviews in 17 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 8 May 2013

After arriving off international flight, was spending 24 hrs in Houston before connecting for New Orleans. Super shuttle drops off and picks up here, first time to visit so hotel was nice arrived in time for Happy Hour comp drinks and food as Priority Club member. Staff friendly and efficient, room was comfortable but bathroom on small side. Hotel near... More

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Jerry L, Guest Relations Manager at Crowne Plaza Houston Downtown, responded to this review
12 May 2013

Thank you for taking the time to give us feedback about your previous stay. It is great to hear you enjoyed our Priority Club reception, which is held ever Tuesday from 5 - 7 p.m. We appreciate your kind words about our staff. We are within walking distance of shopping at the Houston Pavilions and we are also very close... More

Bakersfield, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 5 May 2013

I travel to Houston frequently, and when I do, I stay at the Crowne Plaza - Downtown. Its close to everything, the comp shuttle will take you anywhere downtown and the staff is awesome. The building is older, but well kept and the rooms have all the amenities. Ask for the Exec Level floors so you don't have rookie traveler... More

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Jerry L, Guest Relations Manager at Crowne Plaza Houston Downtown, responded to this review
6 May 2013

Thank you for your kind words! We greatly appreciate your loyalty and your feedback on how we are doing. Our exec rooms are on floors 8 through 12 and they all have tempurpedic mattresses. We are also in the heart of downtown, which makes it very convinient to get the the Toyota Center, Minute Maid Park, MidTown, as well as... More

Austin, Tx. USA
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 May 2013

Single worst stay we have ever had at any hotel and I grew up in the military. The room was big and the breakfast was ok. Even though it was a Living Social getaway, a 250.00 room for 89.00 + taxes, the large crack in the sink in a tiny bathroom, the slamming doors and noise in the halls and... More

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See 2 more reviews by samatpokejos for Houston
Jerry L, Guest Relations Manager at Crowne Plaza Houston Downtown, responded to this review
6 May 2013

We are very sorry to hear about your recent experience with us, however, we do appreciate you taking the time to give us feedback about it. This is not the typical experience and if you would like to, please contact me at JerryL@cpdowntown.com and let us know if there is anything we can do for you. Warmest regards, Jerry L More

Dubai, United Arab Emirates
Top Contributor
98 reviews 98 reviews
40 hotel reviews
Reviews in 51 cities Reviews in 51 cities
96 helpful votes 96 helpful votes
3 of 5 stars Reviewed 29 April 2013

Had a night here while passing through Houston on business. Being a frequenter of CPs and ICHs generallty I was after predictable service levels in a handy location. It just about met both criteria but on the low side of each. Room was not so much tired but gasping for breath. At check-in they bigged up the fact it had... More

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Jerry L, Guest Relations Manager at Crowne Plaza Houston Downtown, responded to this review
29 April 2013

Thank you for taking the time to share you recent experience with us. Whether it is positive or negative; we always greatly appreciate feedback from our guests. We are sorry to hear that you had an average stay with us. This is not the typical experience. Our goal is for every guest to have an enjoyable stay. The junior suites... More

Barnet
Senior Contributor
41 reviews 41 reviews
32 hotel reviews
Reviews in 35 cities Reviews in 35 cities
141 helpful votes 141 helpful votes
5 of 5 stars Reviewed 26 April 2013

We stayed one night in the Crowne Plaza on our way back from Costa Rica. We didn't arrive at the hotel until 10pm so the restaurant was about to close. However, the bar serves food and after depositing our bags in the room we headed to the bar. The barman was very friendly and helpful and we had a lovely... More

Was this review helpful? Yes 1
Jerry L, Guest Relations Manager at Crowne Plaza Houston Downtown, responded to this review
29 April 2013

Thank you for sharing your recent experience at our hotel with us. We appreciate your kind words about the restaurant, rooms, and staff! Whether if it’s a quick layover or a two week stay; we strive to make sure our guests have as much of an enjoyable time as possible while staying with us. We appreciate your recommendation and we... More

Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 21 April 2013 via mobile

There was a convention of some sort in Houston and this hotel had the gall to charge me $350 for one night. Even if it were the only hotel in the city, this hotel should never charge that much. It's a tired property not even up to the standards of an updated Holiday Inn Express. My room was probably nice... More

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Jerry L, Guest Relations Manager at Crowne Plaza Houston Downtown, responded to this review
22 April 2013

Thank you for taking the time to provide feedback about your experience with us. We are sorry to hear that our hotel did not meet your expectations. Every so often there are large conventions that cause an extremely high demand for rooms and that can cause higher than normal rates. We are conveniently located in the heart of downtown Houston,... More

Austin, Texas, USA
Top Contributor
50 reviews 50 reviews
39 hotel reviews
Reviews in 36 cities Reviews in 36 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 20 April 2013

Although my room was small, the truth is I only needed it for the day. I was giving a speech in Houston, arrived in the morning, left in the evening, but needed a place to get a workout and cleaned up. I arrived at about 10:00 in the morning and the clerk found me an available room. It was small,... More

Was this review helpful? Yes 1
See 2 more reviews by LeakyB85 for Houston
Jerry L, Guest Relations Manager at Crowne Plaza Houston Downtown, responded to this review
22 April 2013

It is great to hear about your enjoyable experience with us. We appreciate your feedback about your time here. We will always do our best to accommodate our guests; whether it is to get you into your room as early as possible or work with you on the rate to give you the best deal. We do have cardio machines... More

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Additional Information about Crowne Plaza Houston Downtown

Also Known As:
Crowne Plaza Houston Downtown Hotel Houston
Crowne Plaza Houston Downtown Hotel
Crowne Plaza Houston
Houston Crowne Plaza
Address: 1700 Smith Street, Houston, TX 77002
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Houston > Downtown
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#51 Business Hotels in Houston
Price range (per night): RM327 - 871
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Downtown Houston hotels that offer distinct accommodations and an accessible location are hard to find, but Crowne Plaza Houston-Downtown is just that. A premier locale situates us between the buzzing industry sector including giants such as ExxonMobil and Chevron as well as fantastic Houston attractions like Minute Maid Ballpark, home of the Houston Astros. Retire to your room and enjoy the plush delights of our exclusive Tempurpedic mattresses and turndown service, with modern Houston hotel amenities such as free high-speed Internet and premium cable in every room. For that extra hint of comfort, our luxury suites and executive club rooms provide extra spacious accommodation. During your stay, take advantage of our state-of-the-art 24-hour fitness center, to include only PRECOR equipment, and don t miss a meal at Brazos Restaurant. Event planners in Houston will adore our extensive ballroom and breakout spaces, serving up to 500 guests. For that winning Houston, Texas vacation or business trip, choose the ample comforts and thoughtful convenience of Crowne Plaza Houston-Downtown, among the finest of hotels in Houston. ... more   less 
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