We arrived after 10 p.m. at DFW and had to wait over 50 minutes for the hotel van. We were told we got lost in a shift change - but that shouldn't happen. Night staff was affable, but seemed under-trained and unsure what to do when I requested a second glass for our room. Staff the next day bent over... More

Upon arrival I had to change rooms twice due to leaks with the storm. The service at the hotel was the worst I've experienced in seven years of business travel. The bar staff for food wrong twice; breakfast delivered so late I couldn't eat; bill wrong after spending 15 minutes with staff; and the shuttle to airport was 30 mins... More

Great staff and service. Kind of isolated and not within walking distance of any restaurants. Handy for DFW overnights. Feels like a remodeled older property. Food at hotel restaurant was very good. Fitness center was better than expected. Machines and universal weights.

Stayed here for one night in May on business travel. I was flying very early the next morning, so instead of staying near downtown I moved closer to the airport to make things easier for me the next morning. Upon check-in, the gentleman who helped me was very nice, however my coworker checked in with another guy who was not... More

I was in the DFW area for business meetings, and the group I was traveling with selected this hotel. While this particular location would not have been my first choice, It was an okay stay in an average hotel. I tend to stay at the other Hilton properties in the area. The hotel is within about 1.5 miles of many... More

I am currently in room at the Doubletree here in Irving, TX. I checked in at about 4pm and was exceedingly pleased with the customer service I received. While the furnishings of the my room are very nice and the cleanliness is admirable, I do have a few issues. 1. Like many have said, this carpet needs to be replaced.... More

I was unimpressed with this Hotel. It felt like it was a conversion property, old carpet, hallways, bathroom fixtures. The bathroom was very small, tiny even. In our first room, the air conditioner was not working (rattled very loudly) and the shower head was broken. We asked to be moved and an upgrade, we were told the only room bigger... More

I was on a business trip a few days ago and decided to take my family with me, so I choose these hotel for convenience and brand, staff was always nice and helpful, we ended up on the 6th floor with a view that we didn´t like so we moved to another room in the same floor, but now we... More

There was only 1 receptionist on duty in the early evening, so I had to wait in line for 10 minutes to get checked in. The room keycards didn't work, so I had to return to the check-in line and wait another 10 minutes to get the keycards re-programmed. In 3 days I haven't seen more than 1 person working... More