Staff are clueless!! Problems making international calls. Contacted front desk who told me to call the help desk. Isn't this their job? Took nearly an hour to sort out. Wanted to go into Reunion Centre (major Dallas landmark) man at front desk didn't know what it was called or what it was!!! Service is appalling. Breakfast lady gorgeous. Housekeeping wonderful.... More

While the front desk staff was friendly, everything else was below par. The hotel is a bit run down and in need of paint and updating. My biggest complaint was the smell of cigarette smoke in our room. It wasn't because someone smoked in the room or in other rooms. It was because folks gathered outside to smoke and their... More

My girlfriend and I were eating breakfast in room 203, I stepped out to go get more coffee. A water beetle fell, from the ceiling, onto her food. Maintenance was called in to remove the bug but she was hysterical which made me very uncomfortable. A few hours later, we were lying in bed watching television, and from nowhere another... More

The location of the Hampton Inn Lewisville is great. It is close to the higway and close to our family. The hotel appears old and dingy. This is probably the worst Hampton Inn I have stayed in. The price was reasonable. More

This hotel was like a breath of fresh air. Convenient location within 15 minutes of DFW yet far enough away to not have heavy traffic issues on the highway. Front desk personnel were helpful and courteous no matter the time of day -- or night. We used the hotel's coin-op laundry room, enjoyed fresh baked cookies in the afternon, an... More

The television had some problem, kept buzzing because it couldn't stay on channel. Old hotel, needs updating, needs lower prices for the type of hotel. More

Stayed here during a family reunion. Got good AAA rate. Room was very nice, really cool storage/computer/work station at one end. Large TV, comfortable beds with nice linens, etc Bathroom in good order. All very clean. In fact, above average in my opinion. They are nice enough to have a computer and web provider, but it is, strangely enough, in... More

When traveling for business, I like to stay at Hampton Inn hotels because I have come to expect a relaxing stay, comfortable beds and pillows, with extras in the room (free water, snack, etc.) something not found at similar priced hotels. However, this one is the exception to the Hilton family of Hampton Inns. Upon my late, late night check... More