Stayed there for two nights(5/25-5/26/12) and was very pleased with everything. Check in was very pleasant, clerk at the desk very polite and easy to deal with. Room was very clean and the bed very comfortable. Next morning went to breakfast with family and when we returned 2 hours later, the room was already cleaned. I liked that.
When we...
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I was overwhelmed by the customer service and the cleanliness. There was not a spec of dirt or hair anywhere. The bed was totally comfortable and the room was very pleasant. I have to say they provide such a warm and sensual feeling as you enter the room with the wonderful aroma in the atmosphere. Another highlight among many was...
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Happy Birthday! Thanks for your review of our hotel. We take pride in knowing we are making our guests feel comfortable away from home in a clean and relaxing environment. I am glad you also enjoyed the complimentary hot breakfast buffet. Hope to see you in the future.
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My major complaint was the rollaway bed for my granddaughter . It should have been replaced long ago. We returned it to the front desk and they took the daily charge off for it. The charge was replaced with a daily charge for the child and she was sleeping with someone else in another bed.
The breakfasts were very good,...
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Thank-you for your comments regarding your recent stay with us. I am sorry your stay was not to your satisfaction. As for the bed and other furniture, we are looking into replacements. We do ad bananas from time to time depending on season. Our fresh baked cookies are now being put out every Monday-Thursday evening. Thanks for your kind words...
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I was pleasantly surprised with this hotel. My room was very nice and kept quite clean. It was quiet and in a great location. They were very nice and helpful. I would stay there again.
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We appreciate you taking the time and sharing your experience. The staff at the Best Western Plus is always out to please every guest during their stay. We are glad we exceeded your expectations with clean and comfortable accommodations. We look forward to your next visit with us.
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This is the first visit to this hotel but have stayed in many of the other Best Westerns around Texas. If you have a chance, stop in and say hello to VERONICA MERICADO at the front desk. You will not find a nicer or friendlier person. She made our stay welcome and enjoyable.
Thank you Veronica........
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Thank you for taking the time to review our hotel. We are pleased that we made such a great first impression on you during your stay. We will certainly let Veronica know how she made your stay enjoyable. We strive to make sure each and every guest receive the best service possible. We know guest have many chooses in hotels...
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We had the opportunity of staying a second time at the Best Western Plus in Lewisville and again found it to be excellent, again. The room was very comfortable and the staff very helpful. The Breakfast was excellent and we found that they have added a Happy Hour in the evening. We weren't able to attend the Happy Hour but...
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Reviewed 21 September 2011
Thanks for staying with us again! We are glad you find our hotel clean, comfortable and relaxing. When you stay with us next time we hope you will have time to enjoy the happy hour. Hope to see you soon.
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My family and i were on vacation and decided to stay at this hotel. I work for a company that get alot of discounts on alot of hotels,but we chose to stay at The Best Western,the staff was very friendly and curtious. One staff member stood out,her name is Veronica she was great.I would'nt have stayed there if it wasn't...
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We are delighted to hear how pleased you are with your recent stay.. We enjoyed hearing about the way our staff members made you feel like you were back home. We will be sure to pass on to Veronica your extremely kind words. Hope to see you again.
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We have stayed at this Best Western twice now and both times have been perfect. The breakfast is good and convenient, you do have to get down there early for breakfast though to get the best selection. On our second stay, they ran out of eggs before we got there. There are other options that are equally as good though....
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Thank you for your loyalty to our hotel. Our strict no-smoking policy always ensures a fresh, clean and comfortable room for our guests. We are pleased you found our breakfast accommodating when another item had unfortunately run out before you arrived. We will make sure our breakfast attendent is aware to keep an eye out on items that need to...
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This was a great hotel with excellent staff. The one that shined the most was a lady named Denise that worked in the food area. Our flight was canceled because of a bad storm and we could not get our luggage that had my daughters clothes and pull-ups. She went above and beyond and offered to go to the store...
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Thank you for taking the time to review our hotel and recognizing our hotel for our customer service. All our staff here at the Best Western in Lewisville, Texas are trained to go above and beyond to satisfy our guest needs. We like to offer a level of customer service that is above hotel standards. Like all our staff, Denise...
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I have gone here frequently for business. Rooms are newly remodeled and clean. My favorite though is Happy hour- it's like having a wonderful spouse. Every evening after a long day, I stop in the lounge for a snack and a complimentary glass of wine and Denise, the hostess, asks how my day was. Very nice!
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Thank you for your frequent business with us. We are glad that you feel at home and relaxed when you unwind after your long day. The happy hour is a great way to help our guests feel that way as you so nicely stated above. I will also share your comments with Denise. We look forward to your next stay...
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59 Reviews
