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Hawthorn Suites by Wyndham Lubbock

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Traveller (110)
Room & Suite (117)
Dining (6)

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About

#19 of 73 hotels in Lubbock
Location
Cleanliness
Service
Value
Enjoy comfort and convenience at Hawthorn. Each room comes with a pillow, TV, separate work area and a fully equipped kitchen microwave, refrigerator and stove. Begin your day with our free hot breakfast buffet and a free USA Today delivered right to your door daily. Work out in our fitness center overlooking our heated indoor pool and spa. We offer meeting space, a business center, guest laundry and valet service. Pick up a souvenir in our gift shop, and rest easy knowing there is a 24-hour convenient store for essentials. Call our employees at the front desk anytime to make a reservation at the tripadvisor discount.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Conference facilities
Wifi
Hot bath
Indoor pool
Heated pool
Bar / lounge
Breakfast buffet
Complimentary Instant Coffee
Happy hour
Snack bar
Vending machine
Banquet room
Meeting rooms
Photo copier / fax In business centre
Baggage storage
Convenience store
Non-smoking hotel
24-hour front desk
Laundry service
Self-serve laundry
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Room features
Bathrobes
Air conditioning
Desk
Dining area
Housekeeping
Coffee / tea maker
Cable / satellite TV
Hair dryer
Telephone
Iron
Wake-up service / alarm clock
Kitchenette
Microwave
Refrigerator
Flatscreen TV
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
Business
Modern
Languages Spoken
English, Spanish

Location

4435 Marsha Sharp Fwy, Lubbock, TX 79407-2519
Hawthorn Suites by Wyndham Lubbock
2,000Reviews8Q+A71Room tips
Traveller rating
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aherna100155 wrote a review Feb 2024
1 contribution
great staff, room was very clean. the pool was nice and warm and i loved the bar. also the breakfast was delicious 10/10 will be staying here again. also they could use more carts for luggage there was only 4 kind of an inconvenience
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Review collected in partnership with this hotel
Date of stay: February 2024
Value
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Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jessica B, General Manager at Hawthorn Suites by Wyndham Lubbock
Responded 2 weeks ago
Thank you for being our guest. We appreciate your feedback and hope to see you again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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H2Ochaser wrote a review Jan 2024
Texas33 contributions44 helpful votes
The hotel was nice, clean rooms, good service for check-in despite the late hour I arrived. Ther is a bar on premises with a friendly bartender. The exception is that I think a number of the guest were here on extended stays for construction or other jobs and rom about 11:00 pm- 1:00 am the common area by the second floor elevator was an extremely loud "living room" atmosphere. Difficult to sleep in my 2nd floor room. Suggestion: get a room as far from the elevators as possible, and avoid the second floor.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled on business
Room Tip: For a quiet stay - get a room as far from the elevator as possible, avoid the second floor.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jessica B, General Manager at Hawthorn Suites by Wyndham Lubbock
Responded 8 Feb 2024
Thank you for staying here with us. We apologize for the issue you experienced. We are always working to try to improve and we hope you will give us a second chance to do better for you in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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claytonlong11 wrote a review Jan 2024
Lubbock, Texas1 contribution
Room and bathroom need better cleaning. There were previous stains in tables from previous person. Could tell a quickness in the cleaning as items were left and the top comforter needed to be cleaned.
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Review collected in partnership with this hotel
Date of stay: January 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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Response from Jessica B, General Manager at Hawthorn Suites by Wyndham Lubbock
Responded 8 Feb 2024
hank you for staying here with us. We apologize for not meeting your expectations. We are always working to try to improve and we hope you will give us a second chance to do better for you in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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emurra346607 wrote a review Dec 2023
1 contribution
my bed was the hardest thing I have ever slept on, the shower never got hot only warm, there was a group outside in the parking lot, drinking and playing extremely loud music from 7:30 to 10:30 PM. I called the front office more than once, and never got any help on the situation
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Review collected in partnership with this hotel
Date of stay: December 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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Response from Jessica B, General Manager at Hawthorn Suites by Wyndham Lubbock
Responded 5 Jan 2024
Thank you for staying here with us. We apologize for not meeting your expectations. We are always working to try to improve and we hope you will give us a second chance to do better for you in the future.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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nickinieto82785 wrote a review Nov 2023
1 contribution
Started good and check-in went smoothly, cleanliness was questionable. Bedding was stained with blood and urine, I informed staff, was told to go to front desk for new bedding. 2nd and eventually 3rd set still had urine and blood stains.
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Review collected in partnership with this hotel
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Jessica B, General Manager at Hawthorn Suites by Wyndham Lubbock
Responded 5 Jan 2024
Thank you for staying here with us. We apologize for not meeting your expectations. We are always working to try to improve and we hope you will give us a second chance to do better for you in the future.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Charmaine G wrote a review Nov 2023
1 contribution
This place was horrible. The people next door were having a big party with loud music. We asked the front desk to address it, and they didn’t do anything until we called twice. When they came up to address it they told that room it was us who complained and they started banging on the wall. We had two children and they were terrified. We asked for a reimbursement and they said no. We had to leave to another hotel because we felt so unsafe. The staff was awful and were not helpful and treated us as guests so bad. When we drove up to the hotel there was another big party with 20+ people in one room with all the windows open. The room itself didn’t have any dishes, dish soap, dish towels and wasn’t very clean. There was no extra bedding for the sofa bed and when asked for it staff was rude and didn’t even know where to look for them. I would not recommend staying here. We went to the Hampton inn and suites and they were super helpful, gave us a discount and the hotel was super clean and quiet. And a delicious breakfast!
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Date of stay: November 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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Response from Jessica B, General Manager at Hawthorn Suites by Wyndham Lubbock
Responded 5 Jan 2024
Thank you for staying here with us. We apologize for not meeting your expectations. We are always working to try to improve and we hope you will give us a second chance to do better for you in the future.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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d s wrote a review Nov 2023
1 contribution
The room was tidy and the common area was decently maintained, housekeepers were nice as well as a couple other staff members. The front desk staff, when they could be located, didn't seem to ever know the answer to any question had or just didn't seem to care that guests had issues/ questions. My biggest issue was the "General Manager" and I use that term loosely as someone who behaves that way towards another human has no buisness "managing" anyone, it is none like I have ever seen and the reason I will NEVER stay at this property again. I was disgusted in hearing the way the lady who was representing herself as the GM was speaking to staff IN FRONT OF GUESTS & OTHER EMPLOYEES!!! I was humiliated for them, I can understand needing to guide staff into the right direction but that should be done in a private setting and with respect, but to belittle and just be down right mean and insulting is a whole other thing. There was no respect when speaking to her staff, I heard a commotion when I was at the front desk area I was SHOCKED to see that it was Jessica the " General manager" yelling at her staff for being tired and wanting to have a meeting of some sort with her, she was yelling and waving her hands in the faces of the housekeepers who just looked defeated and beat down. As someone who oversees multiple employees in a professional setting I am still shocked at the treatment those poor employees were receiving, at one point another employee stepped in, in what seemed like an attempt to stop the tyrant but she was shut down and told to " shut up" and then she walked away from them all. I later heard yelling coming from what I'm assuming was a back office at someone that they " didn't need to return to work anymore". I travel a great deal for work and have never seen such pour management or treatment of an employee. I seen this same "manager" disrespect her staff then go outside all smiles to smoke a cigarette like she was proud that she had beat these people down verbally. At check out I requested to speak with the "manager" but was told she wasn't available, even if I waited she "had no time". I sat in my vehicle for a few minutes getting situated and seen the "manager" outside smoking , so I'm confused as to why she couldn't take 5 minutes to speak with a customer, but then again after the way she treated her staff I am not surprised. As a manager on a cooperate level I have to ask myself who is in charge on a reginal level and how do they allow their managers to treat staff or anyone that way. @Wyndham, you need to do better with who you allow to run your properties and assessing those individuals because that whole staff looked confused, uninterested or just down right beat down and belittled. Shame on whoever put that tyrant in charge and allows her to speak to anyone that way. I highly doubt this was the first time she has done this to her staff. I will be taking my personal and company business elsewhere from now on.
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Date of stay: November 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Jessica B, General Manager at Hawthorn Suites by Wyndham Lubbock
Responded 5 Jan 2024
Thank you for staying here with us. We apologize for not meeting your expectations. We are always working to try to improve and we hope you will give us a second chance to do better for you in the future.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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HMPoe2013 wrote a review Nov 2023
Portland, Texas55 contributions6 helpful votes
Walked in to a pretty unkempt lobby but it was late in the evening. Bar and music was really going downstairs with the smell of being at a Willie Nelson concert throughout the hallways and elevators, all the way to your room door, completed with a guy laid out on the floor. No, I'm not kidding. When coming in late, it's very hard to find parking. Right off freeway so convenient but did not feel safe. Man approached our vehicle when we drove up. Thankfully we were there to shower, sleep, and leave. Room was large. Bed was comfortable. Mostly clean - could've been better. Nothing fancy. Morning was better looking/smelling. Plenty of towels, fridge in the room.
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Date of stay: November 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Jessica B, General Manager at Hawthorn Suites by Wyndham Lubbock
Responded 5 Jan 2024
Thank you for staying here with us. We apologize for not meeting your expectations. We are always working to try to improve and we hope you will give us a second chance to do better for you in the future.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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tiffoc3po wrote a review Nov 2023
1 contribution
Missing so many items in the room. There were no lotion no dishes no cups or glasses no silverware no paper towels no sponge to clean off the tables no hand soap the floor felt kind of sticky aannnndddd NO HOT WATER for our shower.
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Review collected in partnership with this hotel
Date of stay: October 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Jessica B, General Manager at Hawthorn Suites by Wyndham Lubbock
Responded 8 Nov 2023
Thank you for your feed back. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Nawaparn M wrote a review Nov 2023
United States11 contributions
Good for an overnight/brief stop on the way to other places. The hotel is far from the main thoroughfare but close to COSTCO where members can get the cheapest gas, and close to fastfood restaurants. The best feature is the Starbuck next door.
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Review collected in partnership with this hotel
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Jessica B, General Manager at Hawthorn Suites by Wyndham Lubbock
Responded 8 Nov 2023
Thank you for your feed back. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
RM 406 - RM 533 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hawthorn suites by wyndham lubbock hotel lubbock, lubbock hawthorn suites
LOCATION
United StatesTexasLubbock
NUMBER OF ROOMS
132
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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HAWTHORN SUITES BY WYNDHAM LUBBOCK: UPDATED 2024 Hotel Reviews, Price Comparison and 212 Photos (TX) - Tripadvisor

Frequently Asked Questions about Hawthorn Suites by Wyndham Lubbock
Which popular attractions are close to Hawthorn Suites by Wyndham Lubbock?
Nearby attractions include Tumbleweed Botanicals (0.5 km).
What are some of the property amenities at Hawthorn Suites by Wyndham Lubbock?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Hawthorn Suites by Wyndham Lubbock?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Hawthorn Suites by Wyndham Lubbock?
Guests can enjoy free breakfast, a lounge, and free instant coffee during their stay.
Is parking available at Hawthorn Suites by Wyndham Lubbock?
Yes, free parking is available to guests.
What are some restaurants close to Hawthorn Suites by Wyndham Lubbock?
Conveniently located restaurants include Cocina de La Sirena, Thai Pepper Restaurant, and The Egg & I Restaurant.
Are there opportunities to exercise at Hawthorn Suites by Wyndham Lubbock?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Hawthorn Suites by Wyndham Lubbock?
Yes, laundry service and self serve laundry are offered to guests.
Are pets allowed at Hawthorn Suites by Wyndham Lubbock?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hawthorn Suites by Wyndham Lubbock offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hawthorn Suites by Wyndham Lubbock?
The staff speaks multiple languages, including English and Spanish.