Was there this past weekend for my mother's funeral. Was informed that we could reserve a block of rooms on military discount as long as my husband checked in first using his ID. The day of ck in was a nightmare. Sonya at the front desk stated that we were informed the incorrect thing, and would not honor the price... More

We visited Lufkin, TX for a family reunion and stayed at the Holiday Inn Express. Right at check in we were greeted warmly by Crystal at the reception and she made sure we got a clean room and exactly what we wanted since we have young children. She gave us exceptional customer service. Our room was very clean and the... More

We chose this hotel after studying the Tripadvisor site---the hotel looked new and we were assigned a room on the top floor. The room was very nice but the cleaning could have been a bit more improved---stains starting in the toilet bowl, carpets with lint, the granite sink counter top didn't have that squeaky clean feel. It was a HOT... More

The room was awesome, very nice, updated & clean. The front desk clerk was extremely nice and helpful. I was disappointed in the breakfast, not much to choose from and you could tell it was frozen food that was heated up. Other than the breakfast I would definitely stay here again. More

Travel 100+ nights for business and being doing so for 9+ years. Been dis-satisfied with couple other hotel chains and recently made decision to try Holiday Inn/IHG properties. This was first property to book (3nights) and WOW!! Can you say 42" flat screen TV's and walk-in shower, along with modern decor that says upscale all the way. Steve who is... More

My loyalty to any product, service or business needs to be earned. This hotel and its friendly, courteous staff have done just that. As a frequent traveler, I have been staying here for the past 3 years. The accomodations are adequate for the business traveler looking to spend a night or two in this quiet, small town. I always feel... More

This hotel is beautiful, they have courteous staff who are always willing to do whatever it takes to make your stay exceptional. More

Cannot say just how bad the manager and staff were towards guests! Dirty room with bugs! Complained to cleaning staff and they said nothing could be done. Desk staff said no manager available. No one cared about complaints. Lazy would be an understatement. No way I will ever stay here again More

Front desk clerk rented me a filthy room. No housekeeping on premises. Was told she could not do anything. She moved us to another room, all she had, an upgrade at my expense. Bathroom there was filthy as well. I had to sleep on a couch in the room as the room was smaller. Was told to contact manager for... More