This hotel is wonderful. Loved the room bed was super comfortable. Nice having Starbuck's in hotel. The staff was helpful & friendly.
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This hotel is wonderful. Loved the room bed was super comfortable. Nice having Starbuck's in hotel. The staff was helpful & friendly.
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So glad you enjoyed your stay!! Thank you for the glowing review.
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Says it all in my title. What a amazing property! The value for what u get is fantastic!
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So happy you enjoyed your stay again!!! We always love to hear about it and were glad to have you stay with us again!
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Stayed at the one in Tyler and had to stay at this one when i found out Lufkin had a new one. This is the best hotel in Lufkin hands down, Lufkin hasn't always been blessed with the best hotels, it's about time some have come along and this property is at the head of pack. Staff was outstanding and...
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I am so glad you found out from Tyler that we had the new Courtyard in Lufkin. We love sharing our guests as they travel! Thanks for the kind words and we are happy to welcome you to our extended family of guests!
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Hotel is clean and modern, the staff is very accommodating and went above and beyond. I just wish they were pet friendly, Marriott needs to change their policy and welcome pets in more of their hotels and I would stay in them more often.
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Thanks for the great review. I am glad you enjoyed your stay!
As a pet owner myself, I know they are a part of the family and hard to leave behind. While, unfortunately, we are not pet friendly, Lufkin does have several boarding facilities for pets. We would be happy to recommend for future reference.
Thanks again for the great...
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I called to make reservations at this hotel and informed the receptionist that we would be travelling with my husband's service dog - a small, female English bulldog. The receptionist stated they were not pet-friendly. I explained that this is a service dog and the receptionist said he would ask his manager. He put me on hold and returned to...
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I certainly remember the question being brought to my attention. I am very sorry this happened and you were left without accommodations. I truly believe there was a break-down of communication in regards in this particular instance. While I can only make excuses as to what happened in your particular circumstances, I would like to clarify that this has been...
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Mu husband and I have had to stay in Lufkin for business over the last few months and our stay at the Courtyard has been the highlight of our time in Lufkin. Yes, as most hotels there are occassional problems, but it is the manner that they are addressed that makes the staff here stand out. They go to great...
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What a great review. You are correct that things can happen. While the ideal situation would be having a trouble-free stay, there is always that opportunity for something to happen. It is how you handle the situation that makes the difference. Our Management trains the staff to be able to handle situations and ensure they are able to make immediate...
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I fully expected this to be a very nice place. From the strange smells in the hallway (downstairs)
to the lack of cleanliness in the room, I was very disappointed. The front desk personnel were EXCELLENT, though. When we got into our room (and, YES, I do inspect everything!) I noticed an empty coffee packet. Okay, no big deal. Then,...
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While we hate hearing about bad experiences, it is good to see the feedback on it.
In regards to the smell, we did have issues during the end of January through the end of February where the City of Lufkin's sewer lines had a build-up. It is then we found out we did not have pea-traps at each end of...
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I travel to Lufkin, Tx weekly from my home in Dallas. This exceptional hotel and remarkable staff go above and beyond to make my stay feel as close to being at home as possible. Jennifer (the GM) and her whole team do a fantastic job representing the Marriott brand. From the bistro to the housekeeping staff, everyone is always friendly...
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YAY! Thanks Drew! As always, you guys are a great group! The entire team loves having you here!
Thanks again for the recommendations!
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Excellent value! I would stay here again in a heartbeat. Super clean.
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What a great review. We have a pretty solid Housekeeping team. Great to see them reconginized! Thanks for staying!
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I stayed here for my birthday. Was going to go out and eat that night but went downstairs to the bistro restaurant and had a wonderful time. My husband and I will definitely be coming back to this hotel.
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Happy belated Birthday. I am so glad we were able to be a happy part of that special day for you. The Bistro is definately a great up-beat place to spend time together!
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