We stayed at this hotel three nights and had a wonderful experience. We stayed three nights and enjoyed the entire stay. The hotel is well located just a fifteen minute walk from the Prado Museum. There is a hop on hop off stop just two blocks away which we found useful. The staff was helpful, housekeeping was very good, the... More

My wife and I stayed in the hesperia during my 1 week residency at IE. Positives: 1-good location close to IE, metro, serrano str. And the hotspots in salamanca. 2- nice big superior room with a comfy bed and big bathroom.3- cleanliness. Negatives: the room did not include slippers, coffee/tea machine, and a balcony as was advertised on the site.... More

I've chosen to stay in this Hotel back in March 2012 for my MBA program at IE business school. The hotel is close to IE building, nice room, decent lobby, and friendly staff. Breakfast is not that great but it is ok. WIFI is chargeable and speed is acceptable for normal browsing and email checking. A metro station is also... More

I have started with an Executive MBA at IE Business School and really like to stay at NH Hotel Hesperia Emperatriz because of its central location, big rooms and very good breakfasts. I definitley recommend it also for good quality and low costs.

OVERVIEW Friendly helpful staff (e.g. did not mind at all to heat up our baby food 2x per day, or let us borrow a knife when we were making sandwiches), good value (~€50/night for a double). Lobby and corridors look like a 4* hotel, but the room was more 3*, with some wear and tear and a bit basic. Not... More

The best thing about this hotel is definitely its location, which is very convenient to central Madrid (just a short walk from the Gregario Maranon Metro station). The hotel was recently acquired by NH Hoteles and the hotel staff is generally friendly and helpful as well. However, the building is older and some of the accommodations suffer as a result.... More

This is a great hotel located a bit outside downtown madrid. You have some high end shopping street 10 minutes away, and you can take the subway (400m from the hotel) and be in the center within 15 minutes. I was there during a business trip, and the wireless network was not so good. This is something they should look... More

I stayed here with my family (2 senior citizens, 2 thirty-something kids) for 2 nights in mid-October as part of a Gate 1 tour of Spain. The hotel is an a relatively quiet location in Madrid, away from the city center, but still walkable, 20 mins. or so. There's a metro stop very close by, and it's about a 15... More

Stayed there few days in a business trip. Large room. Great breakfast buffet. The room service ladies were kind and efficient, BUT Bed not comfortable, it even moves while you sleep. The style of the bedroom is not very nice. Wifi is terrible, you cannot do serious work with it. Staff people at reception not always helpful and efficient.