We have just returned from a heatwave holiday in May at this hotel. Firstly the location is amazing right on the dunes and a sea view is a must! We emailed before to ask for a room on a high floor but were allocated a room on the second floor. Was ok for us but were often disturbed by the... More

Just returned from our 13th visit to this hotel and it still impresses, on a negative note the standards are not as high now as they were, the rooms could do with a little upgrade and some of the staff can be a little unhelpful but overall the experience is still excellent. What cannot be spoiled is the location, facilities,... More

This was our first visit to a RIU and i can say it lived up to expectations , the staff were very freindly and proffessional , the food was excellent in fact theres probably to much choice as it took sometime to decide what to eat !!!. We booked this due to the reviews and location and cant really fault... More

We visited the Riu Palace Maspalomas for the 7th time to celebrate our 20th Wedding Anniversary and it was perfect , we had a lovely suprise when we arrived for dinner and found a bottle of champagne on ice at our table and a magnificent three course dinner with lobster compliments of Roberto the Director as I had e-mailed ahead... More

Other people, below, have said that the hotel is expensive and that standards are slipping and that a certain Dutch family (the trashiest of the trailers) were loud, brash, obnoxious and selfish - ALL TRUE! This hotel claims to be 5-star, but it sells to Thomson and Tui and the like - and that's where the problems start. So many... More

This is the second time we have stayed at this hotel , the last time being March 2011 The hotel is first class, the staff are first class and the variety and quality of the food likewise. For visiting the Maspalomas Sands, this hotel could not be better located, but is a bit of a distance from a resort if... More

We have stayed at this hotel three times now and have thoroughly enjoyed each visit. The staff,food, surroundings are all of a very high standard. The first time we holidayed in Gran Canaria we stayed at the Riu Palace Melonaris which is also a very good hotel and the location is possibly better than this one but there is just... More

This was our third visit to this magnificent hotel so that should say enough about the quality as stated by most other reviews before. However, some clients go too far in pushing their limits. For the second time we saw two dutch couples, whom you can't miss at their territorial marked site next to the toilets of the main swimming... More

Great food, spacious room, lovely view and very friendly service. Could not find one thing to complain about during the 7 days we spent here! To be honest, we did not expect a hotel like this in Playa del Ingles. Our one year old baby received extra attention from the staff. We were kindly given a room with large private... More