My girlfriend and I chose this Motel because of the price and close proximity to my fathers house. i spoke on the phone with a women and made a reservation, she was very helpful. But thats where the service stopped. A MaleFront desk attendant was short and didn't really say much. The price was low, even after a $15 early...
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Dear Valued Guest-
First, thank you very much for considering our hotel. While we always like to hear from our guests, we appreciate it if brought to our attention while you were still at the hotel so we have an opportunity to correct the issue(s). From your comments, I am unsure if you are speaking of our hotel as you...
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The price was low, but the hotel was filthy! We tried out TWO rooms in one night. The first one had dirty walls, a dirty toilet, torn curtains, cigarette burns on the bathtub and toilet seat. Hairs on floor, dirt on carpet. No coffee maker. The housekeeper walked in on us and was shocked to see someone in the room....
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Dear Valued Guest- We always appreciate hearing from our guests and certainly do appreciate it when they bring matters to our attention while still at the hotel so we are in a position of taking corrective action. From the comments regarding the cleanliness, it appears that there was a room assignment error for your first room, for which, I sincerely...
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This travelodge needs to be removed from the chain. The people running this hotel are not keeping it up to Travelodge standards and don't seem to care to either.
The boiler for hot water was not working when we got there and they were in no hurry to fix it either. When I complained about no hot water and the...
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Dear Guest-
We always appreciate hearing from our guests and certainly do appreciate it when they bring matters to our attention while still at the hotel so we are in a position of providing a solution. I am surprised by your comment staff didn't care. If you felt this way, I wish you asked to be connected to a manager...
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Upon check-in the evening clerk (5pm) was abrupt and somewhat rude. I had requested a first floor room due to health reasons in my reservation and they had me set in a second floor room. I was moved to a first floor room but it was filthy. The carpets were stained, there were multiple stains on the ceiling, the closet...
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Dear Guest-
We always appreciate hearing from our guests and certainly do appreciate it when they bring matters to our attention while still at the hotel so we are in a position of providing a solution. The room condition you describe surprises me and your comments have been sent to the appropriate departments. We normally read any special requests on...
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I was there for a short-term about 4 weeks. The motel had all amenities I was looking for such as free breakfast, free laundry, free wi-fi, free news paper, daily maid service, and fair number of TV channels. It had a number of restaurants e.g. Chilis, Red Lobster, a Mexican place, and few fast food restaurants nearby. I have enjoyed...
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Dear Valued Guest-
Thank you for your feedback which is extremely helpful in designing our future guest service products. Hoping to serve you again soon.
Sincerely,
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This motel is old and shows its age. It was a La Quinta in its previous life ans wears the same colors and has the same furnishings.
The young lady at the desk was great. The grounds were clean. The room, bedding and towels were clean other than a rather disgusting shower curtain. The shower was wonderful. The TV was...
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Dear CaptainOzone,
Thank you and we greatly appreciate your feedback which is helpful while we continue to renovate the property and coach our employee teams. We look forward to serving again.
Sincerely,
Guest Relations Manager
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The night staff Desk Clerk was very nice but not completely knowledgeable about the weekly rate, so she told me I could speak with the manager about the weekly rate and that that night's stay could be worked into a weekly rate "the next morning when the manager is in at 7AM." Well when I get up at 10AM the...
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Dear Stephanie-
Please accept my sincere apologies for the inconvenience you have had with our motel. It is our best interest to continue coaching our employees to the best of their abilities. In this process, some take a few months while others take a few weeks to achieve perfection. However, please be assured that your feedback is extremely important to...
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Upon checking in at around 8pm I requested an additional pillow and sheet. Kummar at the desk said that his would be impossible because these requests "have to be made before the maid leaves because only she and the owner have the key or unless the owner stops by ( who lives in Dallas)". I went to the room and...
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Dear Valued Guest-
Thank you for your feedback through your posting here on Tripadvisor. I am sorry to hear that you had such an experience, but we usually provide exceptions to certain requests, but not to others. I am glad you liked our beds. Please be assured that we use your feedback to coach our employee teams in an effort...
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Hhhmmm, how do I begin to describe the worst hotel that I've stayed at? Well I'm going to get straight to the point: horrible maintenance, dirty rooms, dirty stained carpet (has the sent of urine) dirty swimming pool, dirty stained bath towels n bed sheets! Let me get a lil more detailed here... my bed sheets had blood stains on...
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Dear Valued Guest-
Thank you for expressing your feedback through this posting. First, I would like to apologize for any inconvenience you might have experienced while you were with us. Please be assured that we have experienced staff that provide housekeeping, maintenance and other guest services. We constantly coach our employee teams in an effort to provide better service to...
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When we went to office for coffee and to check out, the maid went into our room and took my iPad and charger for my cell phone. My husband saw her when he went in to get his sunglasses. We called the police and the manager and filed reports. The manager said he would get my iPad back or his...
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Dear Valued Guest-
Thank you very much for your feedback as it helps us coach our employees and to make changes to our guest services. For your information, our staff you are speaking about worked for this motel for several years and established a history to turn in forgotten guest items to lost and found promptly. Unfortunately, your iPad was...
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