The Manager thinks he is God of the motel industry. He has little care about anything except for taking your money! Horrible customer service! The rooms are dirty and smell bad. After following the proper chain of command in voicing my concerns I called the corporate guest line and received no response. I called and emailed a third time again... More

terrible rude service when asking for help with internet and they have a stupid policy of resetting room keys. The office does not open until 11 am sometimes noon and you are stuck outside of your room on the weekends. Find another place to stay not worth the frustration and lies when you ask for help. I asked on five... More

Place is not clean, infested with insets and rooms smell like smoke. Avoid this place if you can. I cannot wait to leave..

Where to start. They main focus seems to be on outside appearances and not with the comfort of the renters. I was there for a week and that was 7 days to long. The bed sagged in the middle and when i asked management about this. Their answer was to send a person down and turn the mattress. I am... More

I'd have to imagine those who write positive reviews of this place are smokers. Not only is smoking allowed in every room, it almost seems as though it's encouraged. As anyone who doesn't smoke knows, getting the smell of smoke out of any residence is near impossible. Most residence smoke that live here and I have had to smell smoke... More

Good Extended Stay hotel,located adjacent to beltway 8 within walking distance of many amenities.( HEB,Barnes and Noble,Many resturaunts.) Rooms large and clean.Laminate flooring in kitchen/bathroom.Hotel Premises clean and well maintained.Small kitchenette with full size refrigerator but you have to supply your own kitchenware. This location is only InTown Suites location in Houston area that does not offer monthly rates.After 30... More

Strong smell of cigarette smoke permeated the room. There were cigarette burns on the tub, toilet, counters. There was also a strong sickly sweet odor I could not at first identify. But after numerous & increasingly inflammed bug bites, an internet search identified bedbugs. Large infestations of bedbugs give off a sweet odor. The bites give intense itching from 1-2... More