We have stayed there the last 7 years for the oklahoma, texas football game, although the breakfast can be improved,, We have always found the staff to be very courteous and congenial, as well as helpful and the rooms clean,, other negative reports on here are from people i think just to create a stir,,, I have been in customer...
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Thank you for your positive input towards our hotel! You have no idea how good it feels right now when we read about your appreciation regarding our service here... We are very thankful!
I remember you from the past years, and it has been an ABSOLUTE pleasure serving you and your family. We hope that we may continue to reflect...
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This hotel is well located. I didn't feel well and decided to stay overnight. I was able to check in at 2pm. Service was quick, friendly. This is not a new hotel but everything had been fixed up and is clean. The best part was the bed! This is the best matteress I've slept on in a hotel other than...
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Thank you so very much for your positive review! It truly lets us know that we are helping our guests reach their level of satisfaction.
Thank you again for the encouraging words, and we hope to see you back at our hotel in the very near future!
Sonny
Super 8 Plano Manager
(972) 423-8300
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This hotel operator is a crook, He does not care, advertises one price and charges you more when you get there, rooms stink, they are dirty and ran down. When I seen the room i told him I would not stay and give me back my moneyback that I just paid him 5 minutes earlier, he told me no I...
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Hello there,
My name is Sonny, and I would most importantly like to apologize for this negative experience which you had to endure through. I have no idea who you had dealt with, and I agree, that this is not how we should've treated you. As our guest, you have our every respect, and if we can't satisfy you, then...
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We had traveled 8 and half hours to get to plano and it was I think 2 am in the morning when we arrived at the hotel. I went in and asked how much the rooms go for and he said 69.99 a night for a king non smoking. I went outside to tell my husband who was waiting in...
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Hello there,
My name is Sonny, and I'm the manager who you spoke with. First of all, I sincerely apologize for this dilemma that we made you go through. As you know, I have already reimbursed you with the check covering the total difference that we had overcharged you with, and I had confirmed with you over the phone if...
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We had the "audacity" to take our breakfast back to our room this morning (Which Super 8 corporate informed me later was perfectly acceptable). An employee stopped me, screamed at me that it wasn't allowed (you would think at $65 a night for that crappy hotel they could surely vacuum up crumbs), screamed at me that I was "shoplifting" and...
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Hello there,
I really don't know how I can apologize enough to you for what our hotel had caused you to go through. It is simply, unacceptable. It brings me great pain to have read your review, but we deserve it since we did this to you. We have changed our standards, and we do allow our guests to take...
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I have stayed at the Super 8 in Plano, TX at least 15+ times since March. I have been working in the DFW area and when I stay in the same city I like to find a hotel to set up shop. They have just recarpeted the hotel and I have never encountered any rude staff. Sure there are some...
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Hello there,
I would like to thank you so very much for your positive review! I am extremely grateful of it. Your praise and compliments is what we strive for, and most importantly, your satisfaction as our guest is what keeps us alive. Thank you again for your invaluable review towards our hotel, and I'm very thankful that we have...
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After a long trip, my family and I were relieved to finally arrive at the hotel. Upon checking in, we were greeted by the friendly front-desk clerk (her manager was a bit less pleasant). Anyhow, we checked in (reserved 3 rooms total) and viewed all rooms. The rooms weren't the best, but they were livable. Besides, we had both of...
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Hello there,
I am very sorry for the negative experience which we cause you to go through. It was very unfortunate that our hotel did not live up to your expectations, and that brings me great regret. I really wish that we could have a made your experience much more pleasant. Also, I would like to let you know that...
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Stayed at this hotel for 1 night. The rooms were barely acceptable.
The front desk help were very rude and always watched as we came in and out. Like we were going to steal something. Not to worry, there is nothing there worth taking. Paid $75.00 a night. Would not stay here again.
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Hello there,
Most importantly, I would like to sincerely apologize for the sub-par experience which we made you go through. I am also sorry for the price & value not being appropriately matched with one another. I really hope that you can give us another opportunity to serve you again, especially since we have made significant changes that will likely...
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