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Hampton Inn Plano/North Dallas

2.5 of 5
4901 Old Shepard Place, Plano, TX 75093
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Hampton Inn Plano/North Dallas
Ranked #18 of 34 hotels in Plano
3.5 of 5 stars 34 Reviews
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34 reviews from our community

    Trip type
Traveller rating
    9
    13
    4
    8
    0
Date Rating
Independence, Missouri
Contributor
19 reviews 19 reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 26 April 2012
1
person found this review helpful

This property would have gotten an excellent rating except for two issues. The first room we received when checking in had the toilet overflow when flushed, maintence was not on the property so the desk representative moved us to another room. In room two the AC unit was older and loud. Great hospitality from everyone on the property. Rooms were... More

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Alex Fedorow, General Manager at Hampton Inn Plano/North Dallas, responded to this review
28 April 2012

Thank you for your great compliments and honest feedback on the maintenance of your rooms. Our chief engineer takes great pride in his work and has tended to these issues already. We do run an intense maintenance program and will give extra attention to the AC units as summer is approaching. Alex More

1 review
5 of 5 stars Reviewed 24 April 2012

This Hampton Inn was great in hospitality!! Everyone was nice and helpful. Great service and comfortable as if u were at home. More

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Alex Fedorow, General Manager at Hampton Inn Plano/North Dallas, responded to this review
28 April 2012

Dear mgolightly, Thank you for mention the hospitality of my staff. This staff really takes pride in their hotel and the service they provide. They truly where hospitality as a badge of honor! Alex More

Childress, TX
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
2 of 5 stars Reviewed 20 April 2012

We were double charged for our room. The man checking in people at night seemed to have no clue what he was doing. I told him we had pre-paid with an "advanced purchase" rate, and he still proceeded to ask me what credit card I would be paying with. I ONCE AGAIN told him that we had already paid in... More

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Alex Fedorow, General Manager at Hampton Inn Plano/North Dallas, responded to this review
28 April 2012

Dear Somewhereintx, Thank you very much for your honest feedback. I do apologize for the difficulties that you experienced while here at our Hampton. I have fixed the waffle machines, our pool is crystal clear now and guest are enjoying it very much. I do regret it took four days for the refund to go through-I have worked will all... More

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Bentonville, Arkansas
Contributor
13 reviews 13 reviews
Reviews in 10 cities Reviews in 10 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 20 February 2012

This was a clean hotel located approximately 5-6 miles from two major shopping areas and in the heart of some smaller ones. Hotel was clean room was Ok. More

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Alex Fedorow, General Manager at Hampton Inn Plano/North Dallas, responded to this review
28 April 2012

Good morning! Thank you very much for your wonderful comments about our hotel. We consistently receive high marks on our cleanliness here and it is because we have a great staff who love taking care of our guests! Alex More

Manalapan, New Jersey
Contributor
14 reviews 14 reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 8 February 2012

Hotel Is OK but very poorly maintained. Breakfast very poor choice. Staff was nice but did not have a maintenance person on site to fix the problem with my room. More

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Alex Fedorow, Manager at Hampton Inn Plano/North Dallas, responded to this review
12 March 2012

Just a note from the manager's desk...I am very sorry that you experienced a leak in your room. However, I am more concerned that you experienced an unresponsive staff. The leak has been addressed and we are working with the staff to maintian a positive and concerned outlook with respect to our customers needs. Thank you for sharing with us... More

Denver, Colorado
Senior Contributor
47 reviews 47 reviews
Reviews in 17 cities Reviews in 17 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 21 January 2012
1
person found this review helpful

Typical, remodeled Hampton Inn. Smallish room size but still comfortable. Breakfast was average with cereal, oatmeal, waffles and 1 hot egg dish each morning. The place that made this Hampton Inn stand out was the staff. Very nice and accomodating check-in, very fast check out, but the shuttle driver is awesome. Shuttled parts of our group to and from our... More

Was this review helpful? Yes
Alex Fedorow, Manager at Hampton Inn Plano/North Dallas, responded to this review
12 March 2012

Thank you for your kind reviews! The most wonderful part of my job is being with you, the customer! I still can't believe they pay me to have this much fun! I look forward to having you back at our hotel! More

Texas
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 31 December 2011
1
person found this review helpful

My family and I stayed here on a recent weekend. The rooms are OK - a little small and dark, but clean enough. It should be noted that the website specified 2 queen beds when we made our reservation, but we got 2 doubles. Asked the front desk about it and was told they do not have queen beds. Their... More

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Alex Fedorow, Manager at Hampton Inn Plano/North Dallas, responded to this review
12 March 2012

Just a note to say thank you for your honest comments about our breakfast. We took a deep dive into this area after your review and identified several area's for improvement. I am happy to report that we are currently experiencing much improved customer satisfaction after we retooled the breakfast. Thank you for the help! I look forward to serving... More

chicago
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 22 December 2011

Very clean, well appointed. Breakfast was very good, with waffles and eggs and a breakfast meat every morning. The attendant was very nice and kept the area very clean and well stocked. We will stay again when we're in the area! More

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Plano, Texas
Senior Contributor
25 reviews 25 reviews
Reviews in 14 cities Reviews in 14 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 20 December 2011

Over the holidays we had relatives who wanted to spend the night at a hotel near our house. We picked the Hampton Inn since I normally stay at one while I am on business. I suggest this place for several reasons: only 17 miles North of Dallas, Plano is the safest city in the USA (according to Forbes), great Resturants... More

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See 3 more reviews by edolvera for Plano
Parkland, Florida
Contributor
14 reviews 14 reviews
Reviews in 13 cities Reviews in 13 cities
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed 4 November 2011

My third floor room was worn...kinda had a dirty feel to it...and when I went over to turn the HVAC wall unit on at 1:15 AM, it tripped the smoke alarm by filling up the room with soot. I shut the wall unit off and called down to the front desk who told me it probably hadn't been used in... More

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Additional Information about Hampton Inn Plano/North Dallas

  • Hampton Inn Plano
  • Plano Hampton Inn
Address: 4901 Old Shepard Place, Plano, TX 75093
Price range (per night):* RM182 - 465

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Hampton Inn Plano/North Dallas
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