This property would have gotten an excellent rating except for two issues. The first room we received when checking in had the toilet overflow when flushed, maintence was not on the property so the desk representative moved us to another room. In room two the AC unit was older and loud. Great hospitality from everyone on the property. Rooms were...
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Thank you for your great compliments and honest feedback on the maintenance of your rooms. Our chief engineer takes great pride in his work and has tended to these issues already. We do run an intense maintenance program and will give extra attention to the AC units as summer is approaching.
Alex
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This Hampton Inn was great in hospitality!! Everyone was nice and helpful. Great service and comfortable as if u were at home.
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Dear mgolightly,
Thank you for mention the hospitality of my staff. This staff really takes pride in their hotel and the service they provide. They truly where hospitality as a badge of honor!
Alex
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We were double charged for our room. The man checking in people at night seemed to have no clue what he was doing. I told him we had pre-paid with an "advanced purchase" rate, and he still proceeded to ask me what credit card I would be paying with. I ONCE AGAIN told him that we had already paid in...
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Dear Somewhereintx,
Thank you very much for your honest feedback. I do apologize for the difficulties that you experienced while here at our Hampton. I have fixed the waffle machines, our pool is crystal clear now and guest are enjoying it very much. I do regret it took four days for the refund to go through-I have worked will all...
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This was a clean hotel located approximately 5-6 miles from two major shopping areas and in the heart of some smaller ones. Hotel was clean room was Ok.
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Good morning! Thank you very much for your wonderful comments about our hotel. We consistently receive high marks on our cleanliness here and it is because we have a great staff who love taking care of our guests!
Alex
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Hotel Is OK but very poorly maintained.
Breakfast very poor choice.
Staff was nice but did not have a maintenance person on site to fix the problem with my room.
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Just a note from the manager's desk...I am very sorry that you experienced a leak in your room. However, I am more concerned that you experienced an unresponsive staff. The leak has been addressed and we are working with the staff to maintian a positive and concerned outlook with respect to our customers needs. Thank you for sharing with us...
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Typical, remodeled Hampton Inn. Smallish room size but still comfortable. Breakfast was average with cereal, oatmeal, waffles and 1 hot egg dish each morning. The place that made this Hampton Inn stand out was the staff. Very nice and accomodating check-in, very fast check out, but the shuttle driver is awesome. Shuttled parts of our group to and from our...
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Thank you for your kind reviews! The most wonderful part of my job is being with you, the customer! I still can't believe they pay me to have this much fun! I look forward to having you back at our hotel!
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My family and I stayed here on a recent weekend. The rooms are OK - a little small and dark, but clean enough. It should be noted that the website specified 2 queen beds when we made our reservation, but we got 2 doubles. Asked the front desk about it and was told they do not have queen beds.
Their...
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Just a note to say thank you for your honest comments about our breakfast. We took a deep dive into this area after your review and identified several area's for improvement. I am happy to report that we are currently experiencing much improved customer satisfaction after we retooled the breakfast. Thank you for the help! I look forward to serving...
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Very clean, well appointed. Breakfast was very good, with waffles and eggs and a breakfast meat every morning. The attendant was very nice and kept the area very clean and well stocked. We will stay again when we're in the area!
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Over the holidays we had relatives who wanted to spend the night at a hotel near our house. We picked the Hampton Inn since I normally stay at one while I am on business. I suggest this place for several reasons: only 17 miles North of Dallas, Plano is the safest city in the USA (according to Forbes), great Resturants...
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My third floor room was worn...kinda had a dirty feel to it...and when I went over to turn the HVAC wall unit on at 1:15 AM, it tripped the smoke alarm by filling up the room with soot. I shut the wall unit off and called down to the front desk who told me it probably hadn't been used in...
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