This is a motel-type extended stay, and it is pretty run down. I was not feeling very safe to be honest, especially because my room was on the ground floor. However, the room was quite clean, much cleaner than other Extended Stays I have been to. And most of all, the staff was very helpful and polite - both the... More

My son and I came in for one night for a couple of doctors/dentist appointments after moving away from the area. I am familiar with the area, but not this hotel. I was sorely disappointed to see what a run down hotel this is in a nice area. I did not feel safe in this hotel with my young son... More

I booked a non-smoking room online and turned up on the Friday night for a weekend booking. I got checked in no problem, got to the 3rd floor with all my bags to find the key didn't work so had to head back to reception. These things happen granted. Got key sorted, back up to third floor and walked in... More

Arrived frazzled ,followed by a comedy of errors attempting to check in.Young lady by the name of Royce gave me a smile to beat the sun, an extremely pleasant manner, considerate, and thoughtful.Her outstanding customer service made the hectic day disappear. I would like to commend her co-worker Raquel also, the two of them make up a team hard to... More

~Note: I had to write an article for school. And I did. But it's DEFINITELY true. Six road trip enthused girls traveled to a pleasantly pictured, but actually repellent hotel in The Woodlands, Texas last weekend. When Sophia Spell invited her sisters and friends to join her on a two-night trip to see a concert, Dante John, Gabrielle Piere, Rebecca... More

Sam the manager accommodated us upon arrival and when I called and visited the property beforehand. Royce the Front Desk clerk gave us a nice room in the front and answered all of my questions upon checking in. When I had problems logging into the internet she was so helpful instead of sending me to tech support. MY ROOM WAS... More

The Manager at this location was very accomodating and has been quick to respond and meet my needs while I am staying in The Woodlands. I needed to extend my stay but had to leave town for a couple of days so asked if I could keep the same room and leave my belongings there. The manager was understanding and... More

From the moment I walked in until I checked out . I was treated by a friendly & courteous staff. The rooms were above average & very clean. The location is great!!! I will be back. I especially liked the weekly rate & the friendly staff & the rooms were very nice for the price. The only negative was the... More

I checked in on a Friday evening. The front desk clerk that helped me was totally awesome. She works at a different Extended Stay as well and she knows customer service. Excellent employee. That is the only one I encountered there in my 2 week stay, including the knuckle head customer service reprehensive Loraine or Loretta she kept changing her... More