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Courtyard by Marriott Houston Sugar Land

3.0 of 5
12655 Southwest Freeway, Stafford, TX 77477
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Courtyard by Marriott Houston Sugar Land
Ranked #1 of 16 hotels in Stafford
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45 reviews from our community

    Trip type
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    33
    9
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Date Rating
1 review
5 of 5 stars Reviewed 24 April 2013 via mobile

The staff was very professional, pleasant, & very friendly. The rooms were very well laid out, the beds were comfy, & it was spotless. The lobby was beautiful. I had not stayed in a hotel In Some time but this one I would stay in again .

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Olga1002, Director of Sales at Courtyard by Marriott Houston Sugar Land, responded to this review
29 April 2013

Thank you so much for taking time to let us know how great your stay was. We do pride ourselves on maintaining our beautiful hotel and having a great staff in order to make your stay the best possible. We can't wait until you come back to see us! More

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 24 April 2013 via mobile

I travel often and have seen it all. But this took the cake. Not being from the area I thought the local front desk would be able to get me a cab, help me find a good eatery and and a wake up call. Incorrect. I had a girl named Kaitlyn I think. She gave me the number to yellow... More

Was this review helpful? Yes 2
See 2 more reviews by Marysueshine for Stafford
Olga1002, Director of Sales at Courtyard by Marriott Houston Sugar Land, responded to this review
29 April 2013

Thank you so much for sharing your experience with us, we definitely apologize that it was not our usual level of customer service. Kaitlyn is one of our top guest service representatives, so this information is very surprising. However, with your feedback we will bring it to her attention, and as you recommended, maintain our efforts to always continue training... More

Ruidoso, New Mexico
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed 9 April 2013

Once again a great stay at one of my all time favorite hotels anywhere. Two women , kids of different ages , good time had by all. These people are so gracious , so nice, this is what the service industry is all about. Every door opened, a smile and friendly nod from everyone to everyone,( five year olds, seventeen... More

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Olga1002, Director of Sales at Courtyard by Marriott Houston Sugar Land, responded to this review
12 April 2013

Thank you so much for all the lovely thoughts and comments about our hotel! We are so happy that we make you and your family feel that way. It is our goal to make all our guests feel comfortable and like family, we are thrilled to have accomplished this. We can't wait to have you back to see us again! More

Longmont, Colorado
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 26 March 2013

It was a great visit for my Dad's 88th birthday celebration. All my 3 adults children were there with my hug family reunion. The hotel is closed by and very convenient for visited. Also, many restaurants nearby. We had a great time for BD party, shopping, enjoyed great food and a comfort place to rest. Highly recommend Courtyard if you... More

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Olga1002, Director of Sales at Courtyard by Marriott Houston Sugar Land, responded to this review
28 March 2013

Thank you so much for taking the time to share your wonderful review with us. We are so happy that you enjoyed the hotel and that you found our top notch staff to be friendly and helpful. Your recommendation means a lot to us, please come back and see us again soon! More

Dallas, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 25 March 2013

Beds are great and staff very friendly and helpful. Some people were not happy about paying for breakfast. Location is right next to freeway but room was still quiet. Close to many places to eat that have a variety of prices.

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Olga1002, Director of Sales at Courtyard by Marriott Houston Sugar Land, responded to this review
28 March 2013

We appreciate you taking the time to give us your thoughts. We are happy that you enjoyed your stay, we look forwrd to having you come back and visit us soon. More

1 review
4 of 5 stars Reviewed 17 March 2013 via mobile

This is a really nice hotel and the beds are very restful. We stayed there for our daughter AAU basketball tournament. I would definitely encourage those on business to stay in this location, but for a group of young lady basketball players and their families the pay for breakfast is a bummer.

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Olga1002, Director of Sales at Courtyard by Marriott Houston Sugar Land, responded to this review
22 March 2013

We are delighted that you found our beds to be comfortable and that you would recommend our beautiful hotel to others. Thanks so much for taking the time to comment on your stay. I understand the cost of breakfast for so many young girls, but we feel that the Bistro is very well priced and has items to fit any... More

Chicago, Illinois
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 11 March 2013

My husband and I were here overnight and Kaitlyn at the front desk was super-friendly and helpful. One staff member made a special trip to find a cart we needed. The lobby is gorgeous and up-to-the minute with small flatscreens by some booths with a remote-- you can choose the channel so that you didn't have one big screen with... More

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Olga1002, Director of Sales at Courtyard by Marriott Houston Sugar Land, responded to this review
22 March 2013

Thank you very much for the great things you said about our hotel, we’re so happy that you found all the amenities to your liking. I am however disappointed that there was a little of annoyances with your stay and I truly hope that you told our front desk about these things so that they can be communicated to the... More

Pearland, Texas
1 review
5 of 5 stars Reviewed 11 March 2013

I was happy with all aspects of our stay, but I was especially impressed with the staff, from the "Bistro" who served guests before officially opened as they were setting up, to three different front-desk staff who greeted us enthusiastically, joked with us as we checked out and graciously offered toothpaste and a band aid when needed. The hotel was... More

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Olga1002, Director of Sales at Courtyard by Marriott Houston Sugar Land, responded to this review
18 March 2013

We love our staff too! Thank you for taking time to letting us know how we did and how pleased you were with everything. We hope that you come back real soon, we'd love to have you again! More

Clarksville, Indiana
Senior Contributor
27 reviews 27 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 25 February 2013

My family took a trip to Houston & stayed in this hotel for 2 weeks. The staff was amazing and went above & beyond to meet our needs. Our room had a refrigerator & microwave. The bathroom was spotless as was the room upon arrival. The gym had weights, treadmills, ellipticals & bikes. Breakfast wasn't included, but we did use... More

Was this review helpful? Yes 1
Olga1002, Director of Sales at Courtyard by Marriott Houston Sugar Land, responded to this review
1 March 2013

Wow, what a great review, thank you so much for sharing your wonderful experience with us! We have a very happy team that is dedicated to eachother and our guests, we're so happy that it shined through for you. We can't wait to have you back, please ask for me next time you're here, I would love to meet you! More

Charlotte, North Carolina
Senior Contributor
42 reviews 42 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 8 February 2013

Carpet had burns in it, dead roach on floor. the bistro was soso with very slow service. The employees are very nice and friendly . The breakfast takes at least 10 to 15 mins. The drinks at the bar are very small. Next store to a harley davidson store so it is noisey. The restaurant Pappadious next store is very... More

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Olga1002, Director of Sales at Courtyard by Marriott Houston Sugar Land, responded to this review
11 February 2013

Thank you for your time and your response. I am incredibly shocked about the burns on the rug, since we are a nonsmoking hotel and have had a complete renovation wthin the last year. The dead roach on the floor is unexcusable, and we apologize for that! We really do hope that you let someone in our staff know about... More

 
 
 
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Additional Information about Courtyard by Marriott Houston Sugar Land

Also Known As:
Courtyard By Marriott Houston Sugar Land Hotel Stafford
Courtyard By Marriott Houston Sugar Land Hotel
Courtyard Stafford
Courtyard Hotel Stafford
Stafford Courtyard
Stafford Marriott
Address: 12655 Southwest Freeway, Stafford, TX 77477
Phone Number:
Region: United States > Texas > Stafford
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotels in Stafford
#1 Onsen Hotels in Stafford
#1 Business Hotels in Stafford
Price range (per night): RM269 - 547
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
The Courtyard by Marriott Sugar Land is a newly renovated hotel, with complete state of the art amenities. It's a new stay at the Courtyard! ... more   less 
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