I have stayed at this property for a few years in a row so I booked it again for my vacation. When I showed up I was told my dog would not be allowed in (even after I called to confirm that it would be allowed to). Then I made arrangements for the dog to stay at a friends in... More

Business traveler stayed overnight. Despite mixed reviews on Trip Advisor I decided to take a chance due to its good location for my needs. It is clean, quiet, beds comfortable, a/c quiet and efficient, reasonably-priced. Would stay here again.

Reading the reviews of this place, (some of them) you would think this place was a real dive. That is not the case. It is in the older part of town, but very close to the interstate, downtown and the locasl medical facilities. I was in town to have treatment for a medical condition, and not only did the hotel... More

We live and work in Tyler, and this facility has been used by family [on numerous occasions, including recently] and friends [at our suggestion] for many years—and the reasons are simple: the staff is courteous, professional, responsive, and helpful; the rooms are clean and comfortable; the location is convenient to Interstate-20 [6 miles via Hwy. 69], the airport [5 miles],... More

i really don't know what some people are thinking. This hotel is by far the best Holiday inn express that I have ever stayed in. The staff are clearly treated well, they are all smiling and warm; even the maids were courteous and greeted you as you walked through the halls during the day time. The grounds were well cared... More

The only redeeming factor this hotel had was the breakfast. For a free breakfast they had a lot of hot entrées to choose from. But the staff was rude, slow and the cleaning service was horrible. We had a lamp without a bulb which we called on several times and still never got a bulb for. A broken phone that... More

I have to admit I was very worried when I arrived at first since it did look a little sketchy, but all of those feelings went away the moment I checked in. The front desk people greeted my family and I with a friendly smile, and helped make sure that all of our needs were met. Holiday Inns are by... More

Stayed here on points, but looked at price for stay, it seems it would have been nicer than it was. I've stayed at nicer holiday inns. I'll try the other holiday inns if instay in town next time. Didn't seem employees took pride in this holday inn. Little things we noticed, may not be a deal breaker for some. Floors... More

This hotel was the worst Holiday Inn we have ever stayed in. A 1970's Motel 6 would put it to shame. They should be embarrassed to axcept more than a one star ranking. As part of a Christmas gift to my wife, I promised her a weekend at Canton Days. We've always stayed in a Holiday Inn Express where ever... More