This hotel was the worst Holiday Inn we have ever stayed in. A 1970's Motel 6 would put it to shame. They should be embarrassed to axcept more than a one star ranking. As part of a Christmas gift to my wife, I promised her a weekend at Canton Days. We've always stayed in a Holiday Inn Express where ever... More

There was nothing bad about this Holiday Inn & Suites property. It is just in a bad location for almost everything you could do in Tyler (except the Caldwell Zoo). We constantly had to drive back south for a meal or a movie or shopping. Next time, we will not use hotwire, but pick a specific property and stay in... More

I dragged my 4 girls out to Flint Texas for my long timeshare meeting while they drove around in the van.Then drove to Tyler. So they were not really happy when we arrived at the Holiday Inn. The front desk attendant welcomed us and said she would have fresh baked cookies soon. We checked in and the room was nice... More

None of our lamps worked, neither of our phones worked. Breakfast (albeit complimentary) was cold at 6:20 a.m. I've stayed at many Holiday Inn Express hotels and this one is old and icky. Won't stay here again. More

After driving 4 hours and shopping at Canton Trade Days for another 5 hours, we arrived at the Holiday Inn Express on West Gentry Parkway in Tyler, Texas. At check-in, the front desk manager stated that I had cancelled my reservations on October 5, which I had not. I received no cancelization number via email, no correspondence at all. I... More

I love this hotel! It was clean, comfortable beds, and great customer service. High speed internet access, comfortable seating in my room and more ... Will stay here, again, whenever I visit Tyler, TX! More

Our room was nice and wonderful, had a great TV and shower. The guy at the counter was super nice and helpful. I was really wanting to swim, which the guy up front said was fine even though it was after hours, as long as we were quiet. The pool was falling apart in some places and had quite a... More

After reading the reviews of this hotel, and looking at the VERY well presented photos, I guess I was expecting something really fantastic. It was ... okay. The front desk was very helpful when we were discussing dining options, and the Temper-pedic bed was SOOOOO nice! We stay at Holiday Inns a lot; as a matter of fact, we used... More

This facility is very nice and the staff was very accomodating. For us it was a perfect location, centrally located for everything we wanted to see and do. The property we stayed at was located on W Gentry, in Tyler, right off the loop. The breakfast at the Holiday Inn Express is always the best and they have the best... More