To start off, i booked with advance pay and when i got my conformation, it showed the date wrong so I called and after staying on the phone forever, I finally got him to change the date but he told me I would not be refunded for the advanced purchase until 4-6 weeks. I asked to speak to someone higher... More

we had reservations for 2/24 the desk could not get our room straight as the rate was more than it was book as. when questioned my wife got a load of attitude. when I stepped in the general manager told us to leave. Also the room they gave us before we left was dirty and the card key did not... More

My husband and I drove to Waco and decided to spend the night. We had no problems checking in at the Hilton (we had not made a reservation prior). The staff was very helpful and polite. We stayed in a non-smoking room where half of the floor is allowed to smoke. We really thought we would smell smoke but we... More

This hotel is so convenient if you are doing stuff at Baylor. Our room was clean and updated and the beds were wonderful. Staff friendly and efficient. Only complaint was the view out the window - rooftop with ac units - but we didn't come to Waco for the scenery! More

We were in town for a wedding with lots of extended family. The Waco Hilton was picked for us, but we couldn't have been happier. While the hotel certainly isn't as new as some of the more highly rated in Waco, it surely doesn't deserve the trashing it got from the previous reviewer....at least not from our experience over four... More

This is the most disappointing stay at a Hilton Ive ever had!!! Rooms were outdated,front desk staff not properly trained and cannot get a reservation right, and top management was extremely rude and intimidating!!!!! Room was old and dirty!!!! I was embarrassed for the Hilton family and would never recommend this hotel! Oh yeah, and the walkway to the entrance... More

Attached to the convention center, this is a very nice property with nice sized rooms. The executive lounge is a little weak during the day. More

Better than Hiltons in some much larger cities. Rooms are as comfortable as you may expect from this brand, and there is a small but friendly HHonors lounge area with free drinks in the evening and free breakfast in the morning. The restaurant and bar downstairs are good as well, with a decent selection of beer. There are a number... More

I checked in at 7:00 p.m. and checked out at 7:15 p.m. Apparently, requesting a Non-smoking room is only a request at this hotel...not a guarantee. So they gave me a smoking room. Hilton said that it has been thoroughly cleaned with some type of ozone machine. IT SMELLED SO BAD that it made me and my 10 year old... More