I RARELY give a one star, and this one was wavering between a one and two, but after thinking about it, it has to be a one star for a couple of reasons. Let me start by saying, we arrived, bed looked comfy, yippee. What do you mean my side lamp does not turn on? My husband looks, none of... More

This hotel was wonderful! The location, right along the Provo River, was perfect. The staff were wonderful to work with - very helpful and willing to sacrifice their time and energy to make sure our group had a pleasant stay. The hotel had been recently remodeled and there were no complaints about the rooms. It was a great place to... More

Karen and Amanda were very helpful. The hotel was clean, and everything worked properly! We will stay here again. More

My family and I (three adults, one baby) stayed at your Inn April 18-23rd. Firstly the ceiling between the 1st floor and 2nd floor is paper thin as well as the walls between rooms. It sounded like Bigfoot was staying in the room above us... floor creaking loudly as if it were to collapse, not to mention how loud they... More

I booked 3 rooms for 3 families for one night. As we checked in the gal that did it was not friendly at all. She almost seemed a little put out that we were even checking in. She did put us close to the pool because she knew we had small kids that would want to swim. All three rooms... More

It looked as though it hadn't been cleaned in forever! Dirty carpet along baseboards, long dark hair in towels and tub, filth on baseboards, had not been vaccuumed before arrival, dust on everything! Rundown too! Bathroom disgusting! Glasses looked used and rinsed out! Cleanest thing in there was the remote! DO NOT STAY there! More

This property is a shame on the Best Western name. It is an older property that is really showing its age. Management is trying to cover the problem with a quick paint job but is not willing to invest in an overhaul. The furniture is outdated and should all be replaced. The desk staff always seemed to be bothered when... More

The hotel is located in a low-rise business center, well back from the highway. In fact, it is a bit hard to find, especially at night. Because of its location, there was no traffic noise. The Provo River runs at the back of the hotel. The two story property looks as if it was built in the 1970's. Decor is... More

Don't know what happened here .. but Best Western Plus failed us on this hotel. Our "river view" room was not worth the price since the windows were so dirty you could barely see out. We'd been traveling all day (on a 9,000 mile cross country road trip) .. so we settled in our room & started to get ready... More