This place was more like a motel rather than a hotel - all outside entrances, no real lobby. There were plenty of shady characters hanging out in the back parking lot. Our room smelled like the last guest smoked copious amounts of weed. The air conditioner didn't work properly, there were stains on the wall and floor, the thermostat had...
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Dear Valued Guest,
First let me apologize that our hotel was not up to your standards, my team and I are very sorry! We hate to have guests leave our hotel feeling the way you and your family did. We do our very best to ensure everything in the room is perfect and in proper working condition, but as stated...
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Everything was totally as we had expected except the bathroom floor was not as clean as it could have been on check in and the chair in the room had all the webbing ripped and hanging down. However, the bathroom floor was cleaned properly after our first night - without us asking I might add. I used the laundry too...
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My husband and I stayed here just to crash for a night, however I am very pleased with the service here. I believe the young lady's name was Melissa. She was awesome, very friendly. Our room was very clean as well. For 45.00 a night, our stay was great!!! Thanks!!!
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Dorothy,
Thank you so much for taking the time to write a review about your stay with us, we greatly appreciate guest feedback. I am happy that you were able to meet Melissa, I agree that she is awesome and I am so happy that we have her as one of our valued employees. Also, thank you for the positive...
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I have stayed at several Red Roof Inns in the past and I must say, I have always experienced nothing but excellent customer service from the employees and staff at this location. They go out of their way to ensure that your stay is a pleasurable one and they treat you with the utmost respect. Thank you Jessica, Lea, Christy,...
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Samuel,
Thank you for the wonderful comments about your multiple stays with us. We love seeing you each time you walk through the door! I will make sure to post your review for all staff to see as an encouragement to keep up the great service with all guests! Also, thank you for sharing the tip of joining the Redicard...
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We have stayed in many Red Roof's over the years. However, this one we never will stay in again. We booked a room that was advertised as FREE WIFI. Well,, to make a long story short, the WIFI did not work and they knew it. It has not worked in months. We finally found out that the WIFI does not...
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To Our Valued Guest,
First, let me start by saying that my team and I are so sorry that we let you down during your stay with the issue you experienced with our Complimentary Wi-Fi we offer at our property. As stated during your check-out process and also during the refund of your stay for the inconvenience you experienced, we...
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Very clean and neat. Bathrooms excellent & refridges were great. Staff was excellent and helpful. I stayed in Hampton, Va & Monroeville, Pa and both were excellent. Close to shopping and restaurants. Worked for 2 conventions and visitors bureaus and stayed at name brand and expensive hotels but these hotels saved me money and were excellent to stay in.
I...
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Evie,
Thank you so much for taking the time to write a review on your stay with us here in Hampton, VA and also Monroeville, PA. I am so happy that you found our staff excellent and helpful and our rooms to be clean and neat. We try very hard to ensure that each and every guest has the same...
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Great stay at this Red Roof Inn. Great staff and good service.
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Thank you for taking the time to write a review on your stay with us. I am so happy that you found our staff to be great with good customer service, this is what we strive for on each guest visit! I will be sure to share your positive comments with all of my team members. Thank you again for...
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Very clean and the staff was very friendly and helpful. Beds were comfortable and clean. Close to several resturants and stores. Right off the interstate.
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Thank you so much for taking the time to write a review on your stay with us. We are so happy that you found our rooms to be comfortable and clean and our staff to be friendly; this is what we strive for with each guest experience. Also, thank you for mentioning the close restaurants and stores as they make...
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I chose this hotel for its modern rooms and ressonable prices. The rooms were clean and tidy, providing the essentials for your stay, plentiful towels & pillows, microwave, refrigerator, coffee maker, and safe. The maids were friendly and provided clean linens the following day. The beds were a little stiff, but comfortable enough for a nights sleep. I only wish...
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Thank you so much for taking the time to write a review on your stay with us! All of the positive comments are greatly appreciated as all team members are trying their personal best to ensure each and every guest has an enjoyable stay! We are currently testing some breakfast ideas, so please stay tuned! Thanks again for the review...
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We had booked a room april 1 2011. When we tried to check in we were told that they had accidentally double booked the hotel. We were told we would not be charged, and were given a free night elsewhere for all the trouble. Now here it is september 12, 2011(more than 5 months later) and the Red roof inn...
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First, let me apologize for the error in billing that you experienced from our hotel and for the inconvenience we have caused you. I hope that after the conversation we had today that you will indeed give us another try the next time your travels should bring you back to our area. As I mentioned on the phone earlier, please...
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