I frequent this hotel since I live in Hampton. The staff including the new manager, breakfast manager, front desk staff, maintenance and housekeeping staff are all superb! I have referred this hotel to administrators, adult C.N.A. and Med Aide students, relatives and friends--everyone has been appreciative of my referrals and complimented this hotel. The staff members treat you as if... More

I'm not sure the age of this property, but it can't be any more than 5 years, complete and utter disrepair is how I would classify this property! The first room I was given looked as if the animal house Frat just cleaned up after a party, drink stains all over the floor, stains on the walls, and a massive... More

This hotel's employees has the BEST customer service attitude that I have ever experienced. From the front desk to maintenance, housekeeping to the morning chefs, these employees love what they do and serving their guests. Springhill Suites, in my mind, was already the best value in room rates and amenities, such as complimentary breakfast bar. But for their employees to... More

I won't rant and rave about everything that was deficient. I will focus on two things...Quality and Maintenance: This was a newer facility constructed poorly...cracked floor tiles, cracked shower enclosure, loose shower grab bar, cheap...really cheap shower curtain, wash cloth that looked like someone used it to wash their car. Maintenance was non-existent: look at the furniture in the 4th... More

My stay at SpringHill Suites was a great experience, the staff was awesome,especially the front desk they went above and beyond my expectations. I could tell that the staff takes a great pride in their jobs and that's one of the things I look for when I enter a Hotel is feeling welcomed. I will make Springhill suites hampton my... More

My 12 year old son and I stayed at the Springhill Suites in Hampton 3/15/13 & 3/16/13 for a Boo Williams basketball tournament. Our group rate was $115 per night which ended up being $259 for the 2 nights plus taxes. We checked in Friday evening. The front desk lady was efficient but not very friendly. Our room was clean... More

Hello, My name is Shaunte' Ferguson, and during my stay here at Springhill Suites, Daela has been so helpful and patient with all me needy needs :) I truly appreciate her helpful polite attitude. And Mr. Anthony Hunt was also very helpful today while he helped me at the front desk.

I stay at Marriott properties often and usually like Spring Hill Suites. Actually, this property is nice enough but it really bugs me when a hotel puts in a crappy thermostat. This property is another example. I'm kind of fussy about the temp in my room and carry a thermometer with me because you can't trust the thermostats in the... More

My friend, sister and I stayed here Friday and Saturday nights, February 22 and 23,2013. Not everything about this hotel was bad. The staff were pleasant and courteous. The decor was agreeable. The beds were comfortable and the shower was good. But the good did not make up for the bad. Our bathroom had not been cleaned when we arrived,... More