I was there again last week, everything was fine, but again same young man that was so helpful and clean cut make my trip more enjoyable. He is so patient with bunch of elderly and so so polite that I am amazed , in that young age and all these information about the city and the history and such a...
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Reviewed 19 December 2011
Dear John S from Tampa -
I am not only appreciative of the time you took to share your detailed and kind comments regarding your experience at our Crowne Plaza, but we especially value your focus on the shuttle drivers. Between the dysfunctional layout and management system of Dulles Airport and the unpredictable nature of the area traffic, it is...
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This is a fairly large property of Crowne Plaza in terms of the spread of the building. Could be a long walk from the parking. Excellent room with neat and nice facilities, great food, lively atmosphere and wonderful staff. There are several restaurants in the vicinity; if you want to try something else other than the hotel's food or you...
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Dear Mr. EHANDS -
I want to sincerely thank you for being the best person in the world - and also for the lovely comments you shared from your visit to our Crowne Plaza Dulles Airport. You hit on all my favorite features and we are very pleased that we met your expectations. I am sure fellow Tripadvisor members appreciate...
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Booked the parking deal online as it was cheap for a 7 day trip from IAD. The website says that the shuttle leaves on the hour and half hour and I was told by the driver that the pick up at the airport was at 10 and 40 minutes after the hour. On my return from my trip, I was...
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Thank your for your comments. Our van does depart from the hotel on the hour and half hour and does arrive at Dulles approximately 5-10 minutes after. The arrival area for pickup is 2H. We apologize if there was delay in your pickup.
I would also like to suggest that you consider staying at our hotel on your next visit...
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We stayed here two nights on a reward night booking. Everything was clean, bright and well kept. There is a great indoor pool and hot tub complete with lifeguard, a Houlihan's Restaurant attached, and several other restaurants plus a 7-11 within walking distance, which are all convenient if you are flying in and won't have a car. We didn't use...
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We are glad that you enjoyed your stay at our Crowne Plaza Dulles and that you were able to take advantage of all our services and amenities, including the indoor pool and hot tub, Houlihan's Restaurant and our weekly Complimentary Manager's Reception on Wednesday evenings.
Our convenient location within walking distance to many shops, restaurants and a multiplex movie theatre...
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We had a banquet for 60 plus people. Jay and his staff couldn't have provided better service. They moved us to a room that accommodated our group well. The food and service were excellent. We would be delighted to host another event with Jay and his team.
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Dear Kathy,
We are so pleased that you and your group enjoyed the banquet that you had here. Our Catering Director, Jay Bhalla, and his banquet and catering team do an wonderful job. They have recentlly been awarded Wedding Wire's top Brides' Choice Award for the second consecutive year. We look forward to hosting your group again in the future!...
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My husband and I stayed here four times in the month of April. Either dropping him off or picking him up from a flight at Dulles. Our first three stays were wonderful. Rooms on the 7th floor, great amenities, etc. As Priority Members, all was as expected. The fourth night, given a room on the fourth floor, dirty glasses by...
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Mrs. Smith,
We are pleased that you have enjoyed your past stays at our hotel this month. Our popular Houlihan's Restaurant has its patio now open, so hopefully on your next stay you can enjoy al fresco dining at Houlihan's. The 7th floor guestrooms are club level and normally are an additional charge for the additional amenities. As a priority...
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We stayed at this hotel for five days while my husband was on a course. Everything was great! The room was spacious and well kept. The bed was clean and comfy. There was a fridge, microwave and safe. In room tv and movie selections were varied. Housekeeping staff were efficient and friendly. The front desk staff were very helpful. We...
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We are glad that you enjoyed our guestroom amenities as well as the Houlihan's Restaurant and our weekly Manager's Reception. Our housekeeping department's great attention to detail is reflected when customers like yourself find everything well maintained.
We hope that you will have the opportunity to stay with us again whenever you are in the Dulles area!
Yours,
Sharon Cummiskey
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I did the "blind" booking on Priceline, and we were booked at the Crowne Plaza. I immediately checked Trip Advisor, and after reading so many negative reviews about this place, I was sorely concerned. I'm pretty picky, and this being the first night of our vacation, I really didn't want it to start out on the wrong foot.
Fortunately, it...
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Thank you for your very nice comments regarding our Crowne Plaza hotel. I am glad that you enjoyed both our lobby area as well as our guest rooms. Our Houlihan's Restaurant & Bar is very popular and it's outside patio is already in use with the seasonable weather we have had recently. I will also provide your comments regarding the...
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This was my second stay at the Crowne Plaza Dulles and I must say I was not as happy as I was the first time.
Upon check in I was told I was given an "upgraded" room because I was a member of the Priority Club however the room I had was the same as the rest of the other...
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Thank you for your comments from your recent stay. While our tower guestrooms are all oversized at 325 sq. ft, their bathrooms, while standard size, are smaller than the bathrooms in the main building. If you prefer an oversized bathroom, you may want to request the main building again for your next reservation.
Our maintenance staff regularly completes inspections of...
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This hotel is a strange hotel for being rated a 3 star.. The location is very good for Dulles airport but after that plus..it goes all down hill.
Sterile lobby with no personality with a strange separate sitting area with all the chairs pushed back upon the wall and one flat screen television..
Hotel staff all very well intentioned but...
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Thank you for your comments regarding your recent stay. I am glad that you liked our convenient location just two miles from Dulles Airport. We also provide complimentary 24-hr shuttle service to/from Dulles Airport.
We appreciate your feedback regarding the guestroom chair. We keep all guest suggestions as we continually make upgrades to our hotel. We have just completed renovations...
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