Checked in around 8 and were really tired. The first room that we were given on the first floor smelled like someone had been smoking in it and this is a smoke-free hotel. The front desk person graciously gave us an upgrade to a jacuzzi room because this was the only room available with king bed. Everything was great, until...
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This particular night we had a large, somewhat boisterous wedding party staying at the hotel. I told them several times that they needed to quiet down. It's always a challenge balancing the needs of guests who want quiet with the understandable exuberance of others celebrating a major life event. We do the best we can and prefer not to call...
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Recently stayed here for a trip. Easy access to petersburg and Richmond va. Room was nothing great. Stereotypical holiday inn room. Breakfast was disappointing. Egg omelettes were not good. Cinnamon rolls were no where near Cinnabon quality. Overall, nothing great but not bad.
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Thanks for taking the time to share your thoughts. We are constantly looking for ways to improve the guest experience and we love hearing your opinions. We don't have a lot of flexibility in the foods we offer for breakfast but we want to make sure they're served hot and fresh everyday.
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After a difficult travel day, the staff (thank you again, Linda) were cheerful, helpful (offered/provided emergency toiltries due to delayed luggage) and eager to accomodate me - including maps to nearby restaurants still open late at night. The rooms were clean and the breakfast bar appreciated. Will stay again if in the area =)
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Thank you so much for taking the time to share your experience. We all try hard to satisfy every guest, but Linda always goes the extra mile. We hope to see you again.
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staff was friendly and prompt except during check in, we waited a while for someone to help us. Breakfast is 96% carbs but fully stocked. The area is convenient and safe, there are much worse areas in Rchmond you can stay. There is a shopping center at the next light with a panera, starbucks, kroger, etc,
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I'm sorry you had to wait for someone to check you in. We are rarely busy enough to justify having two desk clerks working the same shift and we occasionally get caught short. Our breakfast features scrambled eggs or omelets everyday with either bacon, sausage, ham or biscuits and sausage gravy along with the bagels, cereal, pancakes, yogurt and warm...
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Nothing but good things to say about this Holiday Inn Express. I thought I was having problems with the internet (wireless & wired). The front desk gave the number to their service & come to find out that the network card on my laptop was bad. Glad they had a business center. Had a great free breakfast. I've seen plenty...
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Thank you for taking the time to share your positive experience at our hotel. We work hard to satisfy every guest every time and it's nice to hear when we've succeeded.
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We stayed at the Holiday Inn Express for 2 weeks while visiting family for the Holidays and had a wonderful stay. From the moment we pulled up seeing the exterior landscaping we knew we were in the right place. Upon check in the desk clerk welcomed us with gift bags, recognized us as being priority club members, gave us an...
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We stayed there overnight on a two day Christmas Shopping trip. Everything was as expected at a good HI Express. Very good staff, nice room (and clean), good choice at the Hot/Cold breakfast and wonderful location for shopping (Richmond Westside).
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Thank you for taking the time to share your experience. We try very hard to deliver a great experience to every guest.
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Our trip to the Richmond area was to celebrate our 30th wedding anniversary, so we wanted somewhere special, and we were so pleased that our stay was just that. Our room was clean and comfortable, and the daily maintenance was good. The front desk staff was exceptional!
They were always friendly and cheerful and willing to help with whatever we...
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Every hotel is likely to provide a decent room (well most name brands) although you are often treated as a nameless number. This was not the case at this hotel. We were treated like company (welcome company). The suite was very nice and tidey and all the ammenitys down to dish soap for our in room snack clean up were...
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Check in was easy. Got to the room after being on the road for 8 hours and the a/c was on and cooling! Went into the bathroom and the floors had clearly NOT been swept or mopped...hair everywhere! The shower/tub had hair in it as well. The cabinet tops had not been wiped down. It was just plain dirty!
To...
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Dear ok rancher,
I am sorry for the problems you incurred with our hotel. We work diligently to assure these problems do not happen. I certainly hope the staff did all they could to correct your issues.
We are working on new signage to help out guests get in and out of the hotel easier. It is a problem that...
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