Where do I start? We had booked Horizon rooms, yet despite informing the concierge on arrival we were still checked in on the ground floor. The room was tired and not as well appointed as the Shngri-la in Hohhot. The club benefits were poor and stocked to a minimum, staff were not attentive, canapés were average, and breakfast took half...
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Dear Stephen, thank you for your review of our hotel. We are too disappointed with your stay experience and applogised to these incidents. We have investigated with the relative departments at the time of your visit and have made the necessary improvement to ensure that will not happen again. We hope you will choose our hotel again when you are...
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