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All 42 Norfolk hotels »

Sheraton Norfolk Waterside Hotel

3.5 of 5
777 Waterside Drive, Norfolk, VA 23510
Hotel amenities
Sheraton Norfolk Waterside Hotel
Ranked #16 of 42 hotels in Norfolk
3.5 of 5 stars 249 Reviews
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249 reviews from our community

What travellers say about this hotel
  • CUSTOMER SERVICE(6)
  • Great location(6)
  • Valet parking(4)
  • Free internet(3)
  • Front desk staff(3)
Traveller rating
    40
    58
    60
    43
    48
Only show reviews for Family (35) | Couples (44) | Business (96)
Date Rating
Raleigh, North Carolina
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 21 May 2012

Great location and conveniently located to McArthur Center and Granby Street. Friendly and courteous staff from the time of check in till check out. Rooms are clean with comfortable bedding. If you are looking for quiet, I wouldn't recommend staying here as there is no sound buffer between rooms or hallways. Not very practical for business and Wi-fi is not... More

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Boston MA
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 14 May 2012
1
person found this review helpful

My family and extended family members stayed here from May 3rd-6th and we had a great stay. We are starwood gold members and from check-in to check-out the staff were courteous and helpful. Being starwood gold members allows for free valet parking, this was helpful as the garage across the street was quite a distance a way. It was fine... More

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Sheraton Norfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review
22 May 2012

That must have been truly terrifying! We are more than happy to read that your daughter was just fine and that our staff could help with the situation. We will certainly pass along your Thank You! As a Gold Preferred Guest, we sincerely regret any inconveniences that you encountered with our Internet service and hope that next time you will... More

Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 11 May 2012
1
person found this review helpful

Older hotel with some updates to make it more modern. Great location in downtown Norfolk, however we were warned not necessarily the best place to walk alone at night outside. Beds comfy, toiletries in bathroom decent- included lufa sponge. Food was very good for the conference-not that impressed with the in house restaurant. Hard to find entrance to hotel- don't... More

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See 2 more reviews by Weeble123 for Norfolk
Sheraton Norfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review
15 May 2012

With our location right in the heart of it all, guests can enjoy upscale shopping, delicious dining, galleries, and as you mentioned, great cruises! With so much to explore in the area, we are grateful for the dedication and commitment from our local police, and internal security, that keep our waterfront location and surrounding area a safe place to visit.... More

Woodstock, GA
Senior Contributor
28 reviews 28 reviews
Reviews in 16 cities Reviews in 16 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 5 May 2012

Second time staying here. Rooms are perfectly clean and the bed is so comfortable my wife wanted us to check the tag. Linens spotless. Had a great day of art museums and dinner over at Portsmouth. One minute walk to the ferry, great views, super stay. Really more than initially meets the eye in staying in Norfolk. More

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See 2 more reviews by KapitanJ for Norfolk
Sheraton Norfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review
8 May 2012

Sounds like a great day! We appreciate you mentioning our convenient location to the ferry and please be sure to tell your wife that our beds are Sheraton Sweet Sleeper beds which are also available online for the home. Thank you for once again choosing the Sheraton Norfolk Waterside Hotel for your visit and we hope we get the pleasure... More

Greensboro, North Carolina
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 May 2012

We Had a wonderful time at THE SHERATON WATERSIDE HOTEL.The Staff was Great and so helpful!!!This place has a lot to offer big city and a short drive to the beach the best of both worlds.So THANK YOU More

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Sheraton Norfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review
8 May 2012

You are very welcome! We agree, our city certainly has much to offer and it is wonderful that you could experience the best of both worlds. We are honored that you chose to begin your Norfolk experience with us at the Sheraton Norfolk Waterside Hotel and hope that you will visit with us again soon. Thank you. More

Richmond
Contributor
12 reviews 12 reviews
Reviews in 5 cities Reviews in 5 cities
5 of 5 stars Reviewed 4 May 2012

I have stayed here many many many times for business. I love this place. The staff is friendly, the service is great and the beds are so comfortable. I would stay here even for a non-business trip. Yes, the valet is slow but you know that and it's the norm at most hotels so plan ahead and call for your... More

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See 3 more reviews by metalchicRichmond for Norfolk
Sheraton Norfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review
8 May 2012

Learning that the Sheraton Norfolk Waterside Hotel feels like your home away from home, is truly a wonderful compliment to us and we appreciate that you took the time to share your review. As a loyal business guest, we hope that we get the pleasure to welcome you back for your vacation in Norfolk very soon! Thank you for your... More

Annandale, Virginia
Senior Contributor
39 reviews 39 reviews
Reviews in 26 cities Reviews in 26 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 3 May 2012

I stayed at this hotel in late April 2012. I was part of a Road Scholar tour group. I found the accomodations very comfortable. The rooms were immaculate. The staff was extremely friendly and helpful which made my stay even more pleasant. The location is terrific, right downtown, near restaurants and shopping and some rooms have a great view of... More

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See 4 more reviews by VAvisitor for Norfolk
Sheraton Norfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review
8 May 2012

Though it is truly wonderful to read how much you enjoyed our location and breakfast buffet, we sincerely regret any inconveniences that you experienced during your three-night stay with us. We understand how important certain amenities may be for our valued guests and your feedback is certainly something we will take into consideration for the future. As you mentioned, we... More

Atlanta, Georgia
Top Contributor
62 reviews 62 reviews
Reviews in 25 cities Reviews in 25 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 24 April 2012

Large hotel w/ many ammenities. Staff is EXTREMELY helpful - someone's gone through here w/ a customer service class. The hotel is close to many restaurants; all within walking distance. The hotel has a great restaurant, bar & ftness facility is first class. Room was typical Sheraton w/ a "heavenly" bed - the best. Bathroom was a bit outdated, but... More

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Sheraton Norfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review
2 May 2012

It is truly wonderful to read that you found our amenities at the Sheraton Norfolk Waterside Hotel to be first class. We greatly appreciate you pointing out that we are located only a short walk to the many restaurants in the area and it's nice to learn that our location worked out great for your stay. Thank you very much... More

Newark, DE
Contributor
19 reviews 19 reviews
Reviews in 12 cities Reviews in 12 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 22 April 2012
2
people found this review helpful

I stayed at this property for 2 nights as part of a business group. We ate several meals there and used a number of meeting rooms. Pros: Front desk and banquet service were great. Banquet food was really good! A notch above what I've experienced at other hotel-based meetings. Close proximity to local attractions such as bars, restaurants, shopping and... More

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Sheraton Norfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review
24 April 2012

We are pleased that you received an overall positive experience during your business trip and your comments regarding our banquet service are sincerely appreciated. We regret that your guest room's appearance was not at its best during your stay and can assure you that your comments will be shared with our maintenance crew. We want our guests to enjoy a... More

Conway, Arkansas
Top Contributor
80 reviews 80 reviews
Reviews in 32 cities Reviews in 32 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 19 April 2012

Rooms have had an upgrade, Big flat screen, nice toiletries,new single cup coffee maker, new bedding was nice. I had a wonderful view, nice room, nice rest. No complaints at all. More

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Sheraton Norfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review
24 April 2012

With our location right on the water, the views certainly can be the highlight to any trip! As you mentioned, we have recently received an exciting upgrade, which expanded our property and brought a fresh look to our guest rooms, and we greatly appreciate you mentioning our amenities that can be found within our rooms. Thank you for sharing your... More

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Additional Information about Sheraton Norfolk Waterside Hotel

  • Sheraton Norfolk
  • Norfolk Sheraton
Address: 777 Waterside Drive, Norfolk, VA 23510
Price range (per night):* RM465 - 639

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