this hotel is terrible i would advise people to go to the premier inn a bit further on than stay at this hotel. Receptionist not helpful at all, they dont answer e.mails, they think it is ok to change into wedding dresses in the toilet rather than give you a room if you are there before your 3- 0-clock checking... More

We stayed here for personal reasons. Its one of those hotels left in a bit of a time warp - in need of modernisation, but if you like the location with the lake etc then you may wish to put up with its short comings. Good Points: Lakeside location - very nice if weather good (which it was not!) Bad... More

On business trips to South East London / Kent, I have been stopping here for several years. Most rooms have recently been overhauled along with the bar area. Within the room rate there is now full English breakfast. The evening meals were very poor, but over the past year have very much improved & are now very appitizing. Rooms are... More

I recently booked to stay at the Inn on the Lake as I thought it would be a nice setting. On arrival I was greeted by a polite receptionist who advised that she had managed to put me in a non-smoking room. Upon arrival in my room I felt a bit like Goldilocks thinking who has been sleeping in my... More

My husband and I searched for a local hotels when planning our wedding last September 2011. We found some good prices online as we needed to book just over 20 rooms for our guests - the cheaper websites gave us some good deals. We decided to go along to the hotel and speak to the management, maybe they would match... More

We have just returned from an overnight stay at this hotel, and to say it was one of the worst hotels we have ever stayed in is an under-statement!! On arriving, the two receptionists made us wait 10 minutes while they tried to find evidence of our telephone booking we were then given our room key and we headed off... More

....that was the WiFi charge. I needed to access the Internet and the charge was £5 for 4 hours. I explained that I only wanted 30 Mins, but this was the minimum charge. Most hotels offer free WiFi.....I had no choice but to pay the fee, but the access codes given didn't work and so after 30 mins of trying... More

Me and my partner stayed here valentines 2012. we didnt want anything fancy just somewhere to stay and spend the night alone (we both still live with parents at the moment) i did have my reservations after reading the reviews on here but my partner said he knows someone who has stayed before and they said it was nice enough.... More

The lake setting and the hotel website was appealing enough to prefer this hotel against the Premier Inn which was not far away - how wrong we were !!! This hotel turned out to be more of a Hostel judging by the clientele we saw, and having booked a more expensive room with lakeside view we were shocked at the... More