We originally booked for Citybest hotel (which is a sister hotel to this one) to be told that by phone call we'd been transferred into this hotel,but with no directions,just its "Cranbrook Rd" -as I know the area its no detriment,but to any stranger they may not have known.Told check in from 2pm Arrived at 4pm to be told room... More

Stayed here with my partner for one night. When we checked in we were told we would be staying in the hotel down the road, so we were taken down to the next street by a man who couldn't speak any english. When we got to what we thought was the hotel the keys wouldn't open the front door, so... More

Booked a double room for £40 it had a discount, Was told the room was in an extension behind the hotel which was fine i've staid here before, Arrived at the hotel with somebody threatening to burn the place down!!! The receptionist ask the manager to show me the room he made sure I paid first then he showed me... More

The room we were first given smelt so bad we requested a different room. Slightly better. In the morning we could not get out of room, lock came off in hand resulting eventually having to pass keys out of window as staff were unable to locate another key. Very scary. We checked out immediately and requested to speak to managment.... More

front desk always manned breakfast very good rooms lovely and clean only comment too many beds in one room More

I booked a room here with my girlfriend for 2 nights, service was really bad, even though we were there on time, the manager made us wait 20 minutes for the room to be cleaned!! As soon as we got to the room, SHOWER was COLD, TV was not working and smelled of fags! We also had dinner at the... More

Stayed in this hotel for one night and wish i hadn't....poor staff....poor rooms....poor everything...apart from parking which was fine....avoid at all costs More

I have never written a review for a hotel before, but having stayed here I felt compelled to. I regularly stay in a variety of hotels when staying away for work around the uk. But my experience at the Rossmore was by far the worst. On first impressions it didn't appear too bad, parking was available in the car park... More

If you want to book here I'd say don't!! We booked a familyroom last weekend. (2adults & my 3year old daughter). Lets start with the room... Above each bed there were water stains on the ceiling. The curtains, yuck, come on, they were yellow en the smell I can't begin to describe. I'm sure they haven't been washed in decades!... More