The staff here is unbelievably kind and helpful. We traveled with a very large group, and they met all of our needs and were extremely accommodating. I needed to scan and fax several important documents, (which they did for me) and they even let me use their office at one point. A great staff, especially Mr. Rohan Patel, the assistant... More

VERY DISAPPOINTED! Got to the hotel with two kids in tow at around 9:45 p.m. We quickly got our key and went up to the room only to find that there was a do no disburb sign on the tv was playing. After speaking to the gentleman in the room, we went back down to the front. After about 20... More

Roanoke oozes warmth. Right from the staff at the airport, the taxi drivers [the first time in the US, the driver refused a tip and gave me a discount on the fare] with whom I exchanged anecdotes, and any stranger you'd ask for directions. I experienced the same warmth from the staff at the hotel, and it was for this... More

I stopped staying at this Holiday Inn about 2 years ago because the staff kept messing up my reservations and charging me the wrong price and several other errors. I gave it another try last weekend and that will be my last try. I got to the room and it appeared clean. I went to use the bathroom and found... More

I was tired when I got to this property. The staff were nice but the room wan't so thrilling. They put me in a handicap accesible room next to the elevator. This room wasn't noise proof so you heard the elevator alot. The mattress was very soft and uncomfortable. Breakfast was less than adequate. Coffee was super bland,eggs were almost... More

I stayed here for business purposes. The hotel is basis but clean and is in the process of upgrading the rooms. I had an issue with noise and the engineer, Mr. Smith, spent almost an hour to help me find the right. I appreciate that type of customer service. Checking in and checking out was no problem.

My husband and I enjoyed our stay and the events of MystiCon held at this nice establishment. The front desk clerks were friendly, the room was nice and clean, comfortable bed, enjoyed downtime with the television (ahhh, the luxury of HBO), climate control functioned nicely, pretty nice location for shopping and eating, ... Only thing we didn't check out was... More

Not elegant, but suitable for a good night's sleep, with some nice amenities. I especially liked the choice of soft or firm pillow. I always appreciate a coffee maker in the bathroom, and it was extra nice to have a mini-fridge and microwave for economical in-room eating. There is also an iron, and the TV was adequate for my viewing... More

Granted we got a convention rate, but not a bad room for the money. Only complaint would be that our mini fridge made too much noise while we we're trying to sleep. Even though we we're at the end of the hall across from an elevator and steps, I never heard the loud slamming of a door, or the elevator.... More