Stayed on a Saturday while driving along the Blue Ridge Parkway. Hotel is conveniently located in Roanoke near restaurants and stores. About 4-5 minutes away from Roanoke city center by the highway. Room was clean, sheets were clean. Appears to be recently updated. There was a stain on the office chair, shower curtain, and across the floor. The room was...
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We were there for one night because our flight was cancelled and flight company paid us for hotel and dinner and breakfast.
Dinner prices was so high that we could only ate salad and pay 5$ more.
The waiter at breakfast was rude and behave such as we are low level people. he begged for 5$ of tax that we...
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Dear Awesome_Coral,
I was sorry to read we fell short of your expectations. I have addressed your concerns with the appropriate departments to keep this from happening in the future. Thank you for taking the time to let us know of your experience, and I hope on your next trip through the valley, you will give us another opportunity.
Respectfully,...
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We only live an hour away but decided to make it a weekend stay as we had to be in Roanoke very early on Saturday morning. The hotel is convenient to everything, the staff were efficient and friendly, and the room was great - plenty of room and VERY comfortable beds. Excellent buffet breakfast at the hotel restaurant (not complementary...
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Thank you for taking the time to tell us of your experience here at the Sheraton Roanoke Hotel and Conference Center. Shula's 347 Grill has been a great addition to our property, and I'm pleased you had the opportunity to dine with us. I hope on your next weekend getaway you will once again choose the Sheraton.
Sincerely,
Greg Hargrave
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The bed in this hotel is amazing! Pillows are so soft and comfortable! Pet friendly hotel and so nice because you are on the first floor with sliding doors that take you directly outside for walking your pups. No breakfast included but the room is awesome. Clean and plenty of space. Only thing I noticed was a few tears on...
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Dear tex10517,
As you pointed out we are a dog friendly hotel, and with the access to the grounds from the first floor rooms it makes it convenient for our quests. I was happy to read how comfortable you were and hope you'll choose the Sheraton on your next trip to Roanoke.
Sincerely,
Greg Hargrave
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My wife and I arrived this Friday May 11, 2012 after a 11 hour drive from CT. We were well received and immediately provided with the room entrance card.
The hotel was immaculately maintained and we noticed other guests were enjoying the accommodations e.g. swimming pool, gym and restaurant.
Our room was clean, with an excellent comfortable king size bed,...
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Dear jdlajara,
Thank you for taking the time to post on TripAdvisor regarding your stay here at the Sheraton Roanoke. I was pleased to read we met your expectations. I hope on your next trip hrough the valley you wiil once again chose the Sheraton as the place to stay.
Sincerely,
Greg Hargrave
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Belinda on night shift was a wonderful person, very helpful and friendly. I got in at 3AM and finally got to sleep by 4:30am. Just a little after 8:30am housekeeping woke me knocking on the door. I yelled out several times to hang on but she opened the door anyways to see me butt naked. I even had the do...
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Dear Krandolp39,
I was sorry to hear of the incident regarding houskeeping not respecting the Do Not Disturb sign hanging on your door. I have already addressed this with our housekeeping department so we can keep this from happening again. However, I'm pleased you felt Belinda was helpful and friendly. It's always nice to meet a friendly face at that...
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Got sent here when another local hotel screwed our reservation.. at 1130 at night. The Sheraton was able to accomodate us, and even helped us with a rollaway immediately and skipped the charge. The room has several starbucks coffees in the room, as well as a counter SB in the lobby area. Kids loved the indoor pool and hottub. Room...
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I was sorry to hear you had a bad experience at one of our local hotels, but happy it worked out with us. Sounds as though the family enjoyed the in-door pool and spa. We also have an outdoor pool which is great in the summertime. Please keep an eye out as we will be running some summer specials which...
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booked this hotel for our sons graduation through priceline WOW as a world traveler I have NEVER stayed in a perfect 10 hotel....till now from entering with a red carpet valet treatment greeter to leaving ,from housekeeping to dining this hotel outshines all others . Best hotel experience of our lives
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Dear audd59,
First anf foremost congratulations on your sons graduation, you must be very proud. This is a great time of year for us with all the graduation ceremonies, and I'm pleased you choose us as your place to stay. We have a great staff and a beautiful hotel. If for any reason your travels bring you back to the...
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Our room was very nice. The most comfortable bed ever. But the highlight of our customer service experience was when the manager cleared up a misunderstanding so readily. Our first room had a hint of smoke smell, and they immediately changed it for us. No problems after that. And the breakfast topped it off. Such variety, and the potatoes were...
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Dear alyssaj,
Thank you for taking the time to respond on TripAdvisor regarding your recent stay here at the Sheraton Roanoke Hotel and Conference Center. I was pleased to read you felt our rooms were comfortable and the staff met your expectations. Please consider us once again if your travels bring you through the Roanoke Valley.
Sincerely,
Greg Hargrave
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All hotel ammenities rank "first class"....from Shula's restaurant to beautifully manicured grounds. Fast, efficient room service and clean, well appointed accommodations. Professionalism of all hotel staff reflects a well managed property.
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Dear Doogee,
I was pleased to read your positive comments regarding your latest visit here at the Sheraton Roanoke. We are very proud of our new Shula's restaurant as well as our beautiful hotel grounds which give our property a resort feel. I hope on your next visit through the Roanoke Valley, you will once again choose the Sheraton.
Sincerely,...
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114 Reviews
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