As a motorcoach tour operator we use LOTS of hotels nationwide and we have seen the good, bad and the ugly. This BW property itself was acceptable...but the attitude of the staff, including the GM was unacceptable. The hotel treated our bus of 8th graders like heathens. They required that we sign off on a list of "rules" for the...
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We booked ahead to be on the western most end of the metro. these folks were accomodating with the shuttle which was not aneasy walk at all. Hotel is situated between highways, traffic is crazy, and there are no eateries nearby. This is a highway motel that served the purpose for getting in and out of DC if you need...
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We stayed here for a week during a first-time trip to D.C. Hotel was a little tired and rooms a bit tight, but breakfast choices were above average (scrambled eggs, sausage, waffles, cereal, yogurt) and well done, Hotel is only about a mile from the Metro and it is 15 minutes or so into D.C.. There is also a free...
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Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come...
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My family and I were on a layover driving back from Myrtle Beach South Carolina and wanted to stop to spend a day before heading back to home in New York. When we pulled up, the hotel from the outside looked like a prison, a building in a parking lot with nothing around it. Hotel, pool, parking. No grounds of...
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Dear Macunitny2000
Thank you for your review. I am glad that you enjoyed your stay with us. I hope to host you and your family again in the future.
Afiya Miles, General Manager
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Dark rooms. Old tired decor. Maid has never wiped the outside of the fridge. TV was older than me. 15 minutes from DC. I would definitely not stay here again
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Mariafrom PV
I apologize that you did not enjoy your stay with us. We have started our renovation process with some major upgrades as well. I hope that when you are in the area again that you would give us a chance to show the differences in our services and amenities.
Afiya Miles, General Manager
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We stayed at this hotel on an 8th grade trip to Washington DC. Just your usual and very basic hotel. On day 3 of our trip, I got up to take a hot shower before starting our tour. I realized that housekeeping had only given us 3 towels and there was for 4 of us. Since the girls that was...
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On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we...
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shopping mall, closeness to washington and attractions. The accomondations were very good. Only one concern connected with our stay. That didn't show up until after we left and arrived home. We stayed 1 night and during the early morning of our departure an express check out envelope was slipped under the door. It stated the rate and tax we were...
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Denb
Thank you for your feedback. I do apologize if the billing process was not properly explained to you. Yes, this is our standard hotel policy. The extra amount taken at check-in is only authorization incase of any incidential charges that may occur. Which is released at check-out and normal takes about 5 to 7 days to be refunded back...
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Room was clean but needed updating..had a slight musty smell. Not enough electrical outlets and room did not have desk or work space. There was a small table in a corner but no space to put a chair. Bathroom was very small with very small space to put toiletries. Would be a good place to stay if going to D.C....
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Dear Ronilynn777
I would like to thank you for taking the time to review our property. As the hotel is going to be doing some major renovations to the property I hope that you do decide to comeback and experience the difference. We are enhancing our breakfast selections, changing the guestroom bedding package as well upgrading to Flat Screen televisions....
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I am surprised in reading some of the other reviews about how clean and wonderful this hotel was. Stayed here for 2 nights with a church group on a weekend trip to DC and have to say I will never come back to this place again. Although I have no evidence to say any of the other reviews were “planted”...
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On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we...
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This is just as advertised--an older property, acceptably maintained with some new upgrades, in a convenient and safe location, for a wonderful price (we paid around $65-promotion rate/weekend). The best "free" breakfast I've ever had, friendly staff, decently cleaned, safe, near shopping, grocery, Metro and restaurants, and the shuttle service makes it all accessible. Free Wifi worked well, adequate number...
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Dear Sati09
I take pride in knowing that we are continuing to satisfy our guests. I have taken notice on the issues of our beds and have since replaced the mattress in that room. We are also going through a small renovation which will be finished by the end of the year. The management on property as well as the...
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