We asked for a non smoking room and even had to sign something that stated that we would not smoke in the room. Yet when we entered the room we could smell smoke and there was ash on the bedroom furniture. Now for Sleep I got about 4 hours of sleep do the fact you could hear everything the person...
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Dear David A,
Thank you very much for your recent stay with us. I am deeply sorry we fell below your expectations. Our hotel is very proud of its level of service, cleanliness and quality of its product and for this reason your comments are very troubling and will certainly be looked into. We’d like to obtain some additional detail...
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Again, another great stay with the folks at Candlewood Suites, Va. Bch. (Bonney Rd.). Alway welcomed with a smile and treaded with the utmost respect for being a Platinum CLub member. They really make you feel right at home and check with you to insure all is well!!!
While I could stay closer to the airport, its worth the extra...
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This is a low key, inexpensive hotel. Every employee had a smile on their face and enjoyed their job. The facilities were nice and I would stay again.
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Alexander C,
Thank you for taking the time to write such kind words about the hotel and our staff. So glad that you and your family enjoyed your stay with us. We strive for our guest to Consider Us Home! We hope to see you and your family again soon, Thank you again for choosing the Candlewood Suites Virginia Beach...
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I am a businesswoman and was traveling alone. I did not feel very comfortable in this hotel. I'm sure it's fine if you're a man working in the area. There were all trucks and work cars in the lot and I honestly did not see one other guest who was a woman. Also, someone keyed into my room the first...
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Thank you Mylestraveled for your review on the Candlewood Suites Virginia Beach. I am saddened that your stay did not exceed your expectations. I appreciate you giving us important feedback about your experience. Reviews tell us what we are doing right and what we need to improve on. The hotel is located in an extremely safe area at Town Center...
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I have spent a week here back in the late summer/fall. The room was very spacious and everything worked! I was thankful that there were smoking rooms available! This was my first stay in an extended stay place where you don't have maid service daily, which I actually liked! The room was clean upon arrival and the staff that work...
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Thank you Leigh- Anna for your review of our hotel. The team here at the Candlewood Suites Virginia Beach strives for outstanding customer service each and every day. I am glad to hear that the team has imparted that desire for excellent customer service unto you, and I hope that you will continue to stay with us when you are...
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I have been here working out of town for a few months, and my stay is like I am home. Nice rooms, free laundry, great staff. Special thanks to melinda and tina for making my stay so pleasant.
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Stacks3k, thank you for taking the time to write such a kind review on our hotel and the staff. The team here at the Candlewood Suites is extremely happy you enjoyed your stay, and we hope you will come back and stay with us again soon. So whether you are here for 2 days, 2 months, or a year, you...
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Have never stayed at Candlewood Suites before and made reservation based only on price. I was very pleasantly surprised, and found it to be a fantastic value for the money. The room was clean and in order, everything worked, wi-fi was free, and the staff was super nice. Plenty of water pressure in the shower and large towels. Candlewood Suites...
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Ken H, Thank you so much for your kind words on our hotel. We strive for all of our guest to have 100% satisfaction. Comments like yours help us evaluate what we are doing right and what we can improve on. We are pleased to hear that since your stay with us that Candlewood Suites has just jumped to the...
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5 STARS! The staff there couldn't have been more friendly or helpful. From the smiles that greet you upon entry to the Wed evening "cookouts", my stay there felt more like a community. I stayed at the hotel the entire summer and it was bittersweet leaving people you have come to know along the way. I WILL DEFINITELY stay there...
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Thank you RushCoes for your delightful review you wrote on us. It was a great summer having you and your company Logical Choice with us. We strive to make our hotel stand out from our competitors with our customer service and making our guest feel at home. We hope you come back to see us some day. If you ever...
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i had the opportunity to stay here for nearly 8 months while working out of town. The management and staff are the best and most friendly ever.I highly recommended this hotel to others and will continue stay whenever possible.Great service,quiet and a free cookout on Wednesdays. I even booked a few rooms for my sons birthday while relaxing at the...
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Thank you RS123_11 for your review of our hotel. I want to express my gratitude at hearing about your stay. It sounds like you had the extended stay experience exactly the way that it should be for every guest. So glad that you were able to spend some time at the Virginia Beach Oceanfront with your son for his birthday....
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I checked in on a weekend after a lightning strike had knocked out the power to the hotel. Half of the window air conditioning units and as many televisions were all destroyed as a result. In a large hotel that is no small feat to overcome. They had people there working around the clock and doing everything possible for the...
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Thank you Ty H for your recent stay with us and your review of our hotel. We are very glad to have been able to provide you with excellent service during your stay, and we look forward to your return to stay with us again. We strive to be number 1 in every aspect of our hotel, especially customer service....
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