We stayed here for two nights this past weekend for our daughter's graduation from William and Mary. I will say one thing about the hotel. It was convenient. We could walk anywhere on campus, to Colonial Williamsburg, and to Wawa for quick muffins and breakfast foods when packing our daughter up. HOWEVER. It is old. It is outdated. It was...
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Dear Alli565,
Thank you for sharing about your recent stay.
I would appreciate an opportunity to talk about some of the issues you experienced during your stay. While I am happy that our team was friendly and available, some of the points you mentioned would be specific to the room you occupied and I'd like an opportunity to address those....
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Tired, outdated, uncomfortable, poorly equipped rooms. Historic? Yeah, like 1950s. We're here for a week and frankly, I don't think I'm going to make it through the first night. We're in a fourth floor room on the back of the hotel with a tiny little window up high and an enormous tree right up against the window. Thus, the room...
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Dear hvtraveler,
Thank you for sharing about your stay. It sounds like we weren't the product you were looking for and I am sorry that we couldn't provide a better lodging option here.
As a sidebar we do have plans to add flat screens in the coming year although that doesn't help us today. The other specific items in your...
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This hotel turned out a lot bigger than I envisaged, but no fault for that facilities were good, I was in for a convention and the meeting rooms and banquetting etc were excellent. Breakfast was the only downside, staff in papillons are a little blunt, food selection is not fantastic for a hotel of this size, and I got ripped...
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Dear Albanach,
Thank you for sharing about your stay. I did pass along your feedback about Papillon to my Food & Beverage Director. I apologize that they came off blunt. They are better than that and I am sorry that the experience wasn't a better one.
I do hope we will see you again when you travel back to Williamsburg....
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So, I know this place wasn't a Ritz, but for what it is, I thought it was great!
I came here with my Dad to drop me off to school and it was very clean, the staff was very nice and friendly, and the breakfast I had was very good. Overall it was a relief from some of the chain...
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Dear J S,
Thank you for the commentary on your recent stay. I'm glad you and your family enjoyed your time here. Please visit our website for details on the Friends of the College program and other special deals we have for W&M students and families!
Thank you again for sharing about your experience.
Yours truly,
Steve Dees
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Your budget is tight or you must be close to campus.
Otherwise:
- air conditioning temps were all over the place throughout the hotel
- hallways DARK and DIRTY, EXTREMELY outdated
- rooms not as bad as hallways but close (bed was admittedly comfortable)
- staff were friendly
- restaurants seemed nice (didn't eat in them but walked past and...
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Dear Richmondalan,
Thank you for your comments. We have already begin addressing the corridors in parts of the building and will continue to do so over the next year as business permits. They are admittedly tired and we've seen a marked improvement in the ones we've completed work on.
Once that work is done I do hope you will come...
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I stayed here for one night mid-week in April. I would normally drive home after a day in Williamsburg, but needed to head in the opposite direction the next morning. I got a room here with a AAA discount for about the price of a tank of gas. The hotel is located across from William and Mary, a short walk...
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Dear zoomtrvllrn,
Thank you for sharing about your recent stay. I have shared your feedback with the front desk team; they are a source of great pride for our hotel and we're lucky to have them.
I hope that you will come back and visit with us again on your next trip to Williamsburg.
Yours Truly,
Steve Dees
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We visited Williamsburg to tour William and Mary Law as my daughter was evaluating where she wants to attend in the Fall. The staff was courteous and helpful with directions. The room was older, beds uncomfortably firm for me and the pillows with no support. The water in the tub dripped constantly so the plumbing clearly needs attention. We had...
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Dear BarbaraLeary,
Thank you for sharing about your stay. As I mentioned in the review posted just before yours, I have already touched base with my Chief Engineer about the plumbing issue. I apologize for that oversight on our part.
I must also apologize for the bedding challenges. In my experience our beds are usually perceived towards the "soft" end...
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Stayed here for 4 nights recently so had a chance to spend some time at the hotel. The hotel is conveniently located, literally across the street from College of William and Mary, and a four block walk from Colonial Williamsburg. Had one issue with the room, a leaky toilet that was reported but never repaired during our stay. Price was...
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Dear PBSpeakeasy,
Thank you for taking a moment to share about your stay. I must apologize for the toilet issue; I have followed up with my chief engineer about your review as a plumbing related issue appears in another recent review. I appreciate you sharing so we can ensure those items are buttoned up for future guests.
I hope we...
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Overall had a very good stay, within a 10 minute walk to Colonial Williamsburg and short drives to Jamestown, Yorktown and Busch Gardens. Had wonderful meals in both onsite restaurants and room service was prompt and very good. The room was clean and comfortable, but was a bit on the chilly side no matter how high you turned up the...
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Dear Mtnmissy,
Thank you for the kind words about the hotel and the team members. Mike is a wonderful member of the team and I will share your feedback with him directly.
I apologize about the loud guests and your experience there. While we hope that all our guests will conduct themselves with dignity and care, some take things to...
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HH at willamsburg should be a top billed, as it is so close to the action. We traveled for Wiliam and Mary college visits, and found it closer than anything else. But that is all there was as a benefit for this hotel. The staff was nice, and helpful when asked about changing rooms. They came through. But I don't...
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Dear MS,
Thank you for sharing about your recent stay. It seems like we delivered an experience that didn't meet with your expectations nor our standards. I would appreciate it if you would reach out to me about your stay. I'd like more specific details about your stay so I could follow up in a more accurate fashion with our...
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152 Reviews
183 Reviews
