First impressions are lasting ones! Upon arrival to the hotel, signs of a sub-standard hotel were evident. The hotel appeared a bit dreary with extremely low popcorn ceilings. After getting off the elevators on the 2nd floor, I could immediately smell cigarette smoke. Later that evening, two security guards we posted on the 2nd floor overnight--awkward. I was part of... More

spent 4 days here recently and found this hotel to have great staff, we had a very nice suite and enjoyed the balconies. Roomy bathroom with jacuzzi tub plus separate dressing area with double sinks. and it was quiet, too! cannot think of anything else we could have wanted - it was all there. and perfect location to visit the... More

I just spent 4 days at the Crown Plaza, and would recommend this hotel. The grounds are beautiful, plenty of outdoor seating and the outdoor pool is inviting. Unfortunately, by the time I got back after sightseeing the weather was a bit cool. Our suite had 2 balconies which we used all the time, and a 6 foot Jacuzzie whirlpool... More

One of the two double beds in our room had a serious dip in the mattress. I felt like that old I Love Lucy episode where Ethel had to tuck Fred's nightshirt into the frame to keep him from rolling. It was that bad. It didn't make that much of a difference becuase no sleep was to be had between... More

We attended a conference at the Crowne Plaza Wiiliamsburg. The staff was exceptional. Great front desk! Everyone had a smile and greeting. The property outside is nicely landscaped and close to area attractions Our conference dinner was very nicely done with superb service. The hotel is lovely and clean. But.... Our bathroom was probably the smallest hotel bathroom I have... More

Let me say I spent more money to stay at what I thought should be a higher end hotel compared to a cheaper hotel like a Holiday Inn, but I ended up with Holiday Inn quality. It was my husband and I and my 3 children. The main entrance is nice but that is where it ends. The rest of... More

I asked for a quiet room since we have a child with us and apparently there isn't one. Doors slamming...I can hear the phone ringing in the room next to me like it's my own. People talking in the hallways. Paper thin walls. Night staff..not so great. We asked for a bed rail and were told they didn't have them...asked... More

Our Easter trip to Williamsburg had us spend 3 nights here. Upon arriving to our room in the early evening, we discovered our refrigerator was not working. We had brought a lot of food so we could eat in the room and needed a working refrigerator. The technician was able to fix it the next day. The room next to... More

Rooms are quite small and bathrooms are the smallest I've seen. Beds were ok but pillows really were bad. They just flattened out and sinked in when you lay on them. Staff was nice. More